This is just a final campaign update to let everyone know that I have wrapped up shipping ALL of the orders! You should have received up to 2 tracking number notifications via email.
If I happened to have forgotten anything in your order, please just shoot me an email or DM on instagram! I will be happy to get you taken care of!
And with that... This campaign is officially CONCLUDED!!!
Don't forget about our newest campaign that still has 6 days left as of today!!
Hello Noop Troop! This is just a fulfillment update for you guys. I've been periodically updating over on Instagram to help keep emails to a minimum (as I'm sure you are all receiving tons of emails from Pintopia if you've recently backed those campaigns!)
Right now fulfillment is about 43% complete! As a reminder: You'll be emailed with your tracking information once your order ships out.
So many of you are receiving your Noops and I am so excited to see how you get along with them. I absolutely love hearing your stories, and I love sharing your adventures together. Please keep them coming as it greatly motivates me to keep pushing forward.
Have you checked our newest campaign? It is doing so well that we've unlocked 2 more Noopy design, Sweetie Nu & Amour! Totally crazy.. But honestly can't say I should have anticipated anything less from the Noop Troop. You guys really are amazing. 💕
We've got 17 days left in the campaign and have a plethora of new goodies to choose from. I'd love to have your support if you are happy with your Noops!
This is a short and sweet update to let everyone know that OUR NOOPS HAVE LANDED!
Some of you may have already received tracking numbers, and your eyes do not deceive you!! I am full speed ahead on processing and packing all backerkit orders!! ✨ This is not a drill, YOUR ORDERS ARE BEING PROCESSED AND SHIPPED!! ✨
⚠ At the time of this update, there are 12 backers who's payment methods have failed for their shipping fees. Please know I cannot ship your order until those fees are paid! Please remedy those payments as soon as possible, as once I finish fulfillment I will be considering this campaign finished and will move onto the next one! Orders who's payment methods have not been remedied after 30 days will be marked as 'cancelled', and you will be issued 'store credit' to the email address you backed under to use on my website. (You will receive an email notification telling you your payment method has failed, so if you did not receive one of those notifications you're fine!)
If you are needing to change the card on file but are having difficulties with doing so, please email me or DM me on instagram and I will help you arrange this. Please note you will need to create a backerkit account using the same email address you backed the campaign with!
Otherwise: It's time to PARTY!!🎉
I am so excited for you all to receive your little lads!
I estimate fulfillment to take me the next 1-2 weeks pending my energy levels and overall schedule. I'm in the 'peak' of my SAD, and because of it I tend to run on empty earlier than normal. I may have help once or twice to speed things along!
Thank you all for your tremendous patience and for being so understanding. I hope you will find these little guys worth the wait!!
If you placed preorders for FRANKLY / HOSHI, I will be doing my best to combine orders where I can. Please keep an eye out for any email notifications from me! :)
Hello Noop Troop! I am so excited to announce that most of our Noops are ready for shipping! Some of them are still undergoing repairs, however, I should have enough to fulfill all backerkit orders! Additionally, with the shipping buffer I had set aside, I actually OVER-estimated, and we are able to afford the Air mail transit method with the help of a few extra sales to offset the difference. I'm super excited because this means we should get our shipment by the end of this month! If you'd like to add any last minute items to your order, please visit my website. We've got lots of goodies to choose from! Just leave a note in your order if you'd like to combine and I will get that adjusted and refund any remaining shipping fees.
I have initiated address locks and backers should have been notified, but you have less than 48 hours to make any address changes. If you happened to miss the window, please contact me as soon as possible so I can help you! Contact: [email protected] / Instagram: @Kitycrylics
Please anticipate all remaining shipping fees being collected! If you have already been charged from last month, you are good to go!
⚠If you are affected by the wildfires in California and need me to temporarily hold your order, or change the shipping to a friend/relative, please let me know! My deepest well wishes and hope are out to everyone who is affected by the recent wildfires, and winter storms.. Stay strong, and know my heart is with you all.
This is a campaign update that I am absolutely gutted to make.
First, please allow me to express that normally, while I anticipate hiccups and bumps along the way with production, this marks my first campaign that I am significantly 'late' on fulfilling due to issues outside of my control. The reality is these things do happen, and despite my efforts to micro-manage and fine tune every last detail, we are faced with another delay and before I continue with details, I just want to again thank all of you for being so patient and kind.
The good news: The issue has been found before the bulk order has shipped to me, meaning we can get this fixed without a significant financial hurdle (compared to if the issue was found after the goods arrived to me).
The bad news: Kandi & Batty have failed their inspection for QC, and I have instructed they be sent back for adjustments/repairs.
As I mentioned in a previous update, I elected to have Steven send me a handful of each Noopy so I could 'check them' over one last time and compare them to my approved sample. PHEW BOY am I glad I did that..
Why I chose to do this: One of the unfortunate realities that I am noticing across all manufacturing/sourcing is that despite me having and signing off on an approved product sample, the final bulk order 'product' ends up varying and looking different, with worse case scenarios having material changes entirely that I did not approve (that is not the case for this production, thankfully). To clarify: Subtle variations are completely normal and to be expected. Sometimes material changes need to be made due to shortages, and those types of situations are OK! These are still at the end of the day hand crafted by a dedicated team of awesome artisans and craftworkers.
So what happened?! 😲
Kandi seems to have decided he needed plastic surgery for his ears, and Batty for some reason well.. He just looks like he got stung by a lot of bees. He also decided "Sid the sloth" was his alter-ego.
Noopy has a very distinct head shape... That isn't circular.
This one isn't as easy to see, but trust me.. It's too round. and Noopy's head isn't round. ;;
Where did himbs ears go?
Nub Ears. T_T
This unfortunately marks our first ever "Major Malfunction" for Noops creation (with the exception of Meepy which was caught by Steven), and I am not able to accept these guys as they are in their current state. Fortunately, they should not need to be 'destroyed', they will just need to be repaired/reworked. While I do not think we will have another Meepy situation on our hands, I will of course let our dedicated Noop Troop know and we will see what we can do.
So what's next? 💔
Here is where I am just head-desking right now. I have already begun processing shipping fees for USA backers, but as of last night I am making the momentary decision to pause further processing of shipping fees. Just until I have a more concrete plan pending Steven's update about the repair time needed. ✅For those who's payment methods have gone through so far, thank you. There is no need to do anything further. I have asked Steven to inquire with the team to see how much additional time will be needed to get Kandi and Batty repaired. I currently am only guesstimating on the eta, but I am remaining hopeful WORSE CASE SCENARIO the boys will be arriving to me in the same timeline as Frankly and Hoshi, which would mean around early March. Best case scenario, they go in for repairs and finish by the end of this month, and begin their voyage and arrive to me by mid February. I will do my best to make a 'update' over on Instagram and Discord once I get a more definitive answer, which might take a week or so..
What About BonBon, and Pinky? They fortunately look great. The handful I received are consistent with the production samples, and I do not think they will need repairs.
⚠EU Backers: Because this is such a complex situation with GPSR changes going into effect, I am picking the best Noops from the few I have here, and will be shipping what I can. Should you meet your new chaotic family members and decide you absolutely detest them, please just send me an email and I will take the next steps for you. Side note for EU: I am currently optimistic that there will be 'exceptions' and 'solutions' implemented in 2025 for small businesses to resume shipping to the EU, so even though I intend to stop shipping to EU after this weekend, it is hopefully only temporarily. Fingers crossed.
I am so sorry that this update is not more positive. I am truly blessed to have the best customers and backers, and it is my duty to keep transparency with you to the best of my abilities. Please don't hesitate to reach out to me with any questions or concerns about your order.
