At the time of this update, I am just past the 50% fulfillment mark.
I am having to temporarily pause fulfillment of orders containing Parker while I wait for the remaining plush to arrive, which is estimated to be around September 20th or so. Orders that do NOT contain Parker will continue to be processed as normal. I have roughly 35 orders to process in that segment.
In the previous campaign update, I had requested those who backed for Parker to fill out a survey letting me know if they were okay with receiving a special Parker. 128 backers filled the survey out, and the majority picked Option 1. I just want to let folks who selected option 1 know that I will be processing the store credit sometime in the next couple weeks. For backers who selected option 2, I have made the arrangements to your pledge rewards and processed your pledge as normal. For backers who selected for option 3, I have done my best to pick out perfect Parkers, and anyone further who I was unable to fulfill I have placed 'on hold' temporarily while I work to process the rest of what I can now. Once I get everything in motion, I will remove the hold and process your orders without Parker.
I know this is confusing, and I apologize for it. Here is the current situation for backers who are confused. Parker had a bit of a stanky leg situation resulting in hand-sewn repairs for his legs. The repairs still have some visible blemishes (in addition to some very large heads, or other quirks), and I have made the judgment call to set them aside and not ship them to backers. Steven has submitted a new production batch of Parker plush that will ship with another future order. I also have around 115 Parker's that were pending dispatch (they were also being repaired) and are on their way to me now alongside some straggler stock of Porter, Strawberry, and a handful of costumes. I am hopeful the stock that's on the way will be satisfactory for backers, but should they arrive and I feel they are a tad too scrambled for my comfort (I never want anyone to receive a plush and be upset with the quality!) I will need to process all remaining pledges and ship Parker separately once the new batch arrives, which is estimated to be around 3-4 months from now).
The good news is.. A lot of you have supported multiple campaigns since this one took place, and I feel relatively confident that I can easily pop a Parker into an existing order throughout the campaigns I've ran this year. I will handle and take care of all arrangements for any orders that require this. There is no action needed on your part aside from just your patience. If you have backed a Parker and receive your pledge without him in it, just know that I have already arranged for him to ship in a future order you have open with me! :)
For now: I am kindly asking for your continued patience and understanding.
I understand some folks may have issues with waiting longer, especially folks who this is their first time supporting a Noopy campaign. I apologize for any inconvenience or feelings of frustration and disappointment. I am doing everything I can to get this resolved and find solutions that work for everyone, and continue to keep the conveyer belt system running smoothly.
If you have questions, concerns, or need to express your feelings of frustrations (or if you just want to know your options for refunds or exchanges) or have issues with your order that's arrived, please email me directly.
