BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

How do I change my pledge?

You can edit your pledge any time during the campaign! Just look for the button at the top of the page that says "โœ” ๐—ฌ๐—ผ๐˜‚'๐˜ƒ๐—ฒ ๐—ฏ๐—ฎ๐—ฐ๐—ธ๐—ฒ๐—ฑ ๐˜๐—ต๐—ถ๐˜€ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜. ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—น๐—ฒ๐—ฑ๐—ด๐—ฒ ยป". (๐˜•๐˜ฐ๐˜ต๐˜ฆ: you might have to click to another section of the campaign like "Story", "Add Ons" or "Community" to see this button at the top). If you simply want to add more item(s) to your pledge, you can also use the Add-Ons feature to get individuals of whatever you'd like!

Can I get multiples of the same pin design?

Of course! You can either use the Add-Ons feature to get duplicates of your choice, or select a multiple-pin pledge tier. Either way, you will specify which designs you want in the post-campaign survey.

How long will it take to receive my pin(s)?

You can refer to the โœฆ ๐—™๐˜‚๐—ป๐—ฑ๐—ถ๐—ป๐—ด & ๐—ง๐—ถ๐—บ๐—ฒ๐—น๐—ถ๐—ป๐—ฒ โœฆ section under the "Story" tab of this campaign for the full breakdown, but I aim to have all rewards shipped to you between Julyโ€”September 2024. If anything changes due to unforeseen delays, you'll be the first to know via the Project Updates.

How do I find out what projects Iโ€™ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

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