Oh my goodness everyone, the apricot replacements have finally arrived!! Now, what does this mean??
It means within the next two weeks every single order left without a trac...
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Lily moon designs
15 days ago
Everything without an apricot has been sent out!!
Finally excited to say thateverything without an apricot has been sent out. There are less than 143 orders left to send out!! Which all contain an apricot, so as soon as I ha...
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Lily moon designs
18 days ago
Apricots update! And other orders!
The apricots are still in customs, but tracking says estimated delivery by May 28th!!
However I did not get a chance to get the rest of the orders packed over the weekend, ...
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Lily moon designs
21 days ago
Massive Update, plus an Apricot update!!
The apricots are currently in customs!! As soon as they are released they will be on their way to me, and I will be able to fill remaining apricot orders. So if you got an ap...
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Lily moon designs
23 days ago
Shipping update!!!
Hey guys!!
So real quick thing, I have most of the order fixes printed and tracking sent. IF YOU HAVENT GOTTEN AN EMAIL WITH TRACKING PLEASE SEND A FOLLOW UP EMAIL!!!
And p...
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Lily moon designs
24 days ago
Another update!!
Hey everyone, just want to share that I am back home! And have been working on order fix labels, i am almost done with them. If you havent gotten an email response yet you sh...
The apricots are currently in customs!! As soon as they are released they will be on their way to me, and I will be able to fill remaining apricot orders. So if you got an apricot and have not received tracking do not worry, you will within the next two weeks or so!!
If you selected the choice to get the refund for the apricots, I am processing those on Saturday as well as replying to all the follow up emails Sunday as well. Anyone who already has tracking, if your tracking has not yet updated then it will by Monday. As the last of the shipping labels are also being packed up tomorrow to be dropped off Monday!!
If you have not sent a follow up email ONLY REGAREDING order fixes or address changes please do so. I am almost all caught up on them, and on orders. Only 138 remain to be sent out/labels bought. I feel like I am finally getting my head above water on this after such a rough process. I am also already integrating the new methods for packing that will be used for all future campaigns. Instead of bringing every single label to the shop, and them getting miss placed. I am instead separating them into manageable sections for each day and giving them ach their own folder for them to stay in until I pack that day. The plan is for 50 a day to be the manageable amount. Of course ones that are just a single pal are much quicker so there will also be dedicated days for singles in which around 75 will be done.
Also regarding fossil boxes, they will no longer be included with orders. I was wanting to include them since they still have the logo brand but there have been complaints that I am including them even though there are no more fossils left. So in an effort to avoid complaints I will not be including them in the remaining orders. If you haven't gotten your order yet but still want the empty case though please comment below and I will make sure to include it as they are still cute and you can display other things in them.
Regarding all future campaigns, i mentioned this in the previous post. But just incase others missed it.
Pride pals will be the last pocket pal campaign ran, with two exceptions that have 5 designs or just one design, until every single backerkit order is sent out and received. This includes those in paranormal pals, prehistoric pals, and the upcoming pride pals. As well as all order fixes which are being worked on.
I want to make it very clear incase anyone was on the fence about pride pals since paranormal hasn’t been fuffiled yet! Nothing else will be launched until EVERY ORDER is fulfilled or fixed. That way we can start the prophecy pal campaign off on a fresh start without any orders still needing to go out!
I’m working my way through emails regarding order fixes. I’m only one person though packing everything myself, and it takes time to get through each email and get each label done and tracking sent. Only so many hours in the day, and I also work full time. I really appreciate everyone’s patience though!! I’m doing the best I can as a one person team, and I’m trying to make sure order errors do not happen in future campaigns!
I won’t be asking any friends to help on future ones cause it seems that is where all the mistakes happened is when there were multiple people packing and I was unable to double check each box. I will not be allowing that to happen gain though and am striving to improve! This campaign was extremely overwhelming and still is tbh, while I appreciate the love for these guys it definitely has caused more stress than expected haha. But still extremely grateful for all of the love on these little critters!
Surveys will be going out on Tuesday!! (Well, assuming they are approved by then. Just submitted the surveys for review!!)
There are a few things to note about the surveys.
Series 1 pocket pals will have limited availability during them. We will be adding our remaining stock!
There are still 3 samples that are not finalized, and so the surveys will NOT lock and charge until said samples are finalized. These samples are - - Tiktalik (who i have yet to receive any phto of. should be next week.) - Rainbow raptor, who we are changing their wings - Apricot Raptor who should be done by wednesday.
Once these samples are finalized I will make another update, and lock surveys 72 hours after they are finalized. You are able to change and edit your pledge during the surveys as well.
We will have limited stock of salmon spino, spino jackets, blankets, and Ita bags during the surveys as well! Please know we wish we could stock more but just due to sheer constraint of space we can only offer what we have space for. We want to try and get a warehouse rather than a few storage units in 2026, so that we are able to offer more in the future! But living in a Rural area it is hard to find any warehouses for rent that are not insanely expensive or overly large. We also need one that hac AC and Heat, since we would pack order in it as well. But rest assured we are doing our best to try and expand to offer more!!
Once surveys are locked, and shipping charged we will begin printing out labels once the boxes arrive. So please do not be alarmed if you receive a tracking number, and it does not update for a long time. We want to work on labeling and sorting the different boxes so that when everything arrives the boxes are all already labeled, and we can just grab boxes and pack. Instead of needing to sort through all the box sizes, find the right size, label it, etc.
This is also to help us avoid losing or missplacing any labels when we have stacks of them to print. Having the labels already attached to their boxes will enable us to work much quicker and more effeciently as well. I will also send another update every time we drop off packages. The goal is to get atleast 1400 out during the first week of packing. As I have invited several friends who are also self employed to help pack from 9am-6pm daily for a week straight to hopefully mitigate the wait time for these orders. Since I know the whole process is delayed compared to where the timeline in the campaign had said we would be by now.
To avoid such a wait we are making all samples from now on before campaigns launch, so that everything is already ready before launching. Meaning we will only need to wait for production time, rather than sample creation as well. (3-4 months rather than 6+ months.) The exception to this is of course things like the jackets or Ita Bags, as they cost more to get samples of and I do not want to start those process unless we have funding for the bulk order of them.
We are also going to be sending out a mass email to all of the custom pal backers on monday as well. To get the ball rolling with that. I really appriciate everyone's support and patience with this campaign!! I am so excited for what the future of pocket pals holds!!
On January 22nd we will be launching Paranormal Pals!! Our cryptid campaign series, and the samples are currently in progress. The plan is to have the first five done by the campaign and the others in progress at the very least since Dinosaurs took a little longer than expected this will be the last campaign that samples are not ALL done before launch. But we do not foresee this slowing production as many have similar body shapes and should be way easier to produce the samples! As compared to the dinosaurs who were vastly different from each one!
And please consider joining the telegram community as well!! It has already been a huge hit with almost 100 members joining now!! There is all kinds of different topic conversation tabs, photo sharing area, and more!!
https://t.me/pocketpals/4
And also check out Lock stress monsters!! Our collab partner for the upcoming campaign!! Back both of them and get enamel pins!!
Just heard from my manufacterer that all samples will finally be finished as of next weekend!!
Which means surveys will be going out!! No worries as bulk order for them have already been placed and as soon as remaining samples are finalized then those bulk orders will be in progress!!
We also finalized parasaurolophus!
Several are already partly through production as well. And the oversized plush have already been finished and about to be sent out!!
Jackets and ita bags arrive around the end of December/first week of January!! Thanks to some delays in shipping they are running a little late. But all backerkit orders will still be sent out to you guys by the end of January!!
Next weekend we will be reaching out to all of the custom order people as well to begin design work on those!! We will also have photos of finished cryptid samples by the end of December too, just in time for our launch on January 22 for series 3!!
Also make sure to check out the community group on telegram!! It’s been so fun chatting with everyone who’s already joined, we’ve been voting on colors for cryptids as well as brainstorming some future things there!! Even possibly warmable prehistoric pals to be added in the surveys, limited number will be available. But they are a possibility! Waiting on details to fully decide!!
Except for parasaurolophus, the colors will be changing for them and they will be made a tiny bit chunkier but overall are done! Will just be way less saturated pink because oh my it’s too bright haha.
Fixed carnotaurus’s arm too! And they are getting slightly lighter red eyes!
We are only waiting on -tiktalik -final stego -rainbow raptor -apricot raptor
And then surveys will go out!! Rainbow raptor just needs his wings fixed is all we are waiting on. Apricot was way off and is being heavily edited. Stego just needs bigger spikes!
And tiktalik I haven’t gotten anything for yet, so getting worried they forgot about it. I sent them a message about the little guy!