The Sunshines are all finished and on their way to us!
It usually takes 30-40 days for them to arrive, so we hope fulfillment begins in July!! Which is a whole month ahead of schedule!!
Stay tuned here for more news, and direct any questions or concerns to [email protected] !
Make sure your surveys are correct and addresses are updated!!
Because the Sunshines will be fulfilled by the end of summer (or so it seems) and Snug-Alongs: Series 3 are all in production, I wanna announce the next campaign!! It is one that everyone's been begging for...
As for Sunshine Teddies, pins and Freekz are all finished! The rest of the plushies are estimated to finish in May, so we are currently on target to begin shipping in August!! I hope you are excited to get your new pals!!
Just wanted to send this update as I will probably not update again until the teddies are finished production and on their way to me! THANKS FRIENDS!
The Sunshine Teddies preorder store AND surveys close tonight!!! (NOTE: If you still have a Pay Over Time plan active, you should still receive your survey upon completion!)
As usual, once fulfillment is complete later this year, we will stock any leftover stock in our storefront, but adding on to your survey or ordering via the preorder store is your best option to secure your Teddies and other campaign add-ons!!
If you want to add any items and you pledged during the campaign, it is best to add items to via your survey -- do not use the pre-order store! We can't combine those and you will pay shipping twice if you do. If you need help unlocking your survey, please email us: [email protected] You can email with any other questions or concerns as well!!!
Surveys have gone out so you can now pick your rewards!! A few Q&A!
(PLEASE NOTE! If your payment failed for the campaign you did not get a survey and you have TWO MORE DAYS to fix your payment method! If you are a Pay in 4 pledge, your survey will not arrive until you are paid in full!)
1) When are you locking surveys? Not until March! There is no hurry to fill out your survey. We will give ample warning before surveys are closed.
2) How come I already got charged/locked? You selected the option to be charged and locked right away when filling the survey out.
3) Can we see more photos and finished prototypes before deciding? Yes, you will hopefully see those in the next month, long before you have to finish your survey!
4) I have a question about my order or shipping costs. Campaign prices, especially shipping costs, have been kept as low as possible while reflecting the actual fulfillment center and carrier costs. If you have any questions about your order, feel free to email customer service at [email protected]
5) I have a payment or technical problem. Any payment issues/errors or address errors should be sent to [email protected]. Backerkit is best suited to help you with those issues as the LittleSofts team has no control over them.
