Hi Sunshine friends!!

Surveys have gone out so you can now pick your rewards!! A few Q&A!

(PLEASE NOTE! If your payment failed for the campaign you did not get a survey and you have TWO MORE DAYS to fix your payment method!
If you are a Pay in 4 pledge, your survey will not arrive until you are paid in full!)

1) When are you locking surveys?
Not until March! There is no hurry to fill out your survey. We will give ample warning before surveys are closed.

2) How come I already got charged/locked?
You selected the option to be charged and locked right away when filling the survey out.

3) Can we see more photos and finished prototypes before deciding?
Yes, you will hopefully see those in the next month, long before you have to finish your survey!

4) I have a question about my order or shipping costs.
Campaign prices, especially shipping costs, have been kept as low as possible while reflecting the actual fulfillment center and carrier costs. If you have any questions about your order, feel free to email customer service at [email protected] 

5) I have a payment or technical problem.
Any payment issues/errors or address errors should be sent to [email protected]. Backerkit is best suited to help you with those issues as the LittleSofts team has no control over them. 

THE PRE-ORDER STORE IS NOW OPEN ALSO! If you missed the campaign entirely, you can still grab your items there! If you did pledge, just add items to your pledge -- do not use the pre-order store! We can't combine those and you will pay shipping twice if you do.

Enjoy and have fun picking items!!! I'll see you again once I have more photos of the plushies for you!!!!!