Community
Join the conversation and share your thoughts
I believe nearly everyone should have received your copies of DRAGONS or the other books from this campaign by now. The EU/UK order inventory arrived at Zatu last week, and they report that Address Verification messages were sent almost immediately. They reportedly started shipping on Tuesday or Wednesday. I'm sure they'll continue until they're all shipped (if they aren't already). We’ll get confirmed information from them on Monday, but if you haven’t already gotten your package in EU or UK, it is on its way soon! Some regional postal checkpoints might take a little longer than others, but everything should be sent by the end of this week, if not already.
If you can’t find that message, haven’t received a tracking message, or are wondering about receiving your order, please email [email protected]. They can track your order status with Zatu and help you out. Chances are, your package is just still on the way. 🙂
Whether or not you’re a fan of Gorillaz, you can’t deny the charm of hand-made 2D animation, and Jonathan’s creation of the “Moon Cave” sequence in the middle is a standout. As a sci-fi fan, I think you’ll really appreciate these books.
Thanks, everyone. Hope you enjoy these beautiful books!
- Asia orders are underway, and were packed and put on consolidated shipping containers to their various regions this week. You should hear from your local delivery agents shortly!
- Australia and New Zealand fulfillment is underway! Those shipments were likely completed this week (tho we'll get confirmation next week). You should receive tracking information from Aetherworks soon, if you haven't already.
- EU and UK order inventory is on its way to Zatu for fulfillment, but it may take a couple of weeks for it to arrive there. FedEx and the FAA really caused a big delay with that inventory transfer, partially due to holiday congestion, but also fallout from the recent disaster with UPS. (The crash that killed 15 people in November -- even though the crash was a few months ago, and a different carrier, the FAA has grounded so many courier flights, it caused even more congestion and delays that they're still recovering from...) We expect everything to finally reach Zatu by the end of this month, and they will ship everything as quickly as they can once the items arrive. You should receive tracking information once the packages are sent.
Thank you for your patience! We know that it can be frustrating to see fulfillment reach North American backers so much sooner... we try to coordinate everything to narrow the fulfillment delay around the world, but sometimes world events get in the way and out of our control... 😕 It's all coming very soon, though! Time to get excited! If you have any questions or concerns, please email [email protected].
If you are already a webstore customer and part of the program, just log into your webstore account (which should be under the same email address as your Kickstarter/Backerkit account). You should see those new points added to your balance under the heading "TONY SANDOVAL Campaign Points."
For a walkthrough of how to register, just follow the steps on our webpage:
If you don't see your TONY SANDOVAL points in your account, or if you have any questions about the above, please email us at [email protected], and we'll get back to you ASAP. Please note that if you haven't completed your Backerkit order, your points have not been awarded yet, so check to make sure your survey and any remaining payments are complete!
Happy Friday! We're excited to let you know that we have uploaded all of the digital files to Backerkit, and they are now in your Pledge Manager!
To get them, log into your Backerkit account at https://fantasy-dreams.backerkit.com/ where you will see a blue button in the middle of the screen that says "Get Your Digital Downloads."
From there, you should see a screen showing all of your available downloads. (You should only see what is actually included in your pledge, so if you believe you are missing something, let us know.)
Most of these titles aren't available digitally elsewhere (or they shouldn't be, at least).
If you have any questions or run into any issues with your downloads, please email [email protected].
The physical rewards should hopefully start shipping in the next few weeks! We're hoping to have all domestic orders out before Halloween, as well as the international inventory on its way to their respective regional hubs. We'll post another update as soon as we get some firmer confirmation from the fulfillment warehouse.
Thanks, everyone! ENJOY!
Just a quick note to let you know that we have initiated the order lock on Backerkit this morning, which prompts them to send everyone a notification email explaining that in 48 hours, your addresses will be locked and unable to be modified. You have until Sunday morning to log into Backerkit (at https://fantasy-dreams.backerkit.com/) to make any adjustments to your information. At that point, what we have on file is what we will use to ship your stuff!
The warehouse expects to have the final items checked in within the next two weeks or so, and they are aiming to have everything out by Halloween. (No promises, but that's the target they're aiming toward...)
If you have any trouble checking or changing your address, please email us at [email protected].
Thanks, everyone! We're working on the digital items now! Stay tuned for news about those soon!
Community Leaders
Become an active participant Learn more
Project Update: EU/UK orders are on the way! Plus: for fans of Savengers Reign...
I believe nearly everyone should have received your copies of DRAGONS or the other books from this campaign by now. The EU/UK order inventory arrived at Zatu last week, and they report that Address Verification messages were sent almost immediately. They reportedly started shipping on Tuesday or Wednesday. I'm sure they'll continue until they're all shipped (if they aren't already). We’ll get confirmed information from them on Monday, but if you haven’t already gotten your package in EU or UK, it is on its way soon! Some regional postal checkpoints might take a little longer than others, but everything should be sent by the end of this week, if not already.
If you can’t find that message, haven’t received a tracking message, or are wondering about receiving your order, please email [email protected]. They can track your order status with Zatu and help you out. Chances are, your package is just still on the way. 🙂
Whether or not you’re a fan of Gorillaz, you can’t deny the charm of hand-made 2D animation, and Jonathan’s creation of the “Moon Cave” sequence in the middle is a standout. As a sci-fi fan, I think you’ll really appreciate these books.
Thanks, everyone. Hope you enjoy these beautiful books!
Project Update: International shipping update
- Asia orders are underway, and were packed and put on consolidated shipping containers to their various regions this week. You should hear from your local delivery agents shortly!
- Australia and New Zealand fulfillment is underway! Those shipments were likely completed this week (tho we'll get confirmation next week). You should receive tracking information from Aetherworks soon, if you haven't already.
- EU and UK order inventory is on its way to Zatu for fulfillment, but it may take a couple of weeks for it to arrive there. FedEx and the FAA really caused a big delay with that inventory transfer, partially due to holiday congestion, but also fallout from the recent disaster with UPS. (The crash that killed 15 people in November -- even though the crash was a few months ago, and a different carrier, the FAA has grounded so many courier flights, it caused even more congestion and delays that they're still recovering from...) We expect everything to finally reach Zatu by the end of this month, and they will ship everything as quickly as they can once the items arrive. You should receive tracking information once the packages are sent.
Thank you for your patience! We know that it can be frustrating to see fulfillment reach North American backers so much sooner... we try to coordinate everything to narrow the fulfillment delay around the world, but sometimes world events get in the way and out of our control... 😕 It's all coming very soon, though! Time to get excited! If you have any questions or concerns, please email [email protected].
Previously backed this creator's crowdfunding project
Hi, I haven't received the volumes yet, and my shipping code is "#N/A – #N/A." Can I get some news? Am I the only one in this situation, or haven't they shipped to everyone yet? (i ordered from italy)
Previously backed this creator's crowdfunding project
Hi sorry i cannot find an email address to contact you with. I ordered the sandoval bundle and watersnakes. I did not receive Doomboy or The Windy day.... Are they coming later? thanks
Previously backed this creator's crowdfunding project
An update is well overdue on shipping and also transparency on the concerning issues with lack of stock, why people have been short changed with their orders and not received the items they ordered, how said people will be compensated, but most importantly, the lack of transparency over this issue and why there has been complete radio silence. This is not good business practice and will reflect very poorly on yourselves and will lose trust and future custom.
Community Leaders
Become an active participant Learn more