Your taxes and shipping will be calculated once you have filled out your backer survey for shipping. If additional taxes or customs fees are charged upon delivery, please reach out to us at [email protected] so that we can investigate further.

[Damaged/Missing/Incorrect Items] Please inspect your order upon delivery. If an order contains defective or damaged items, or is missing items, you can file a claim at https://magpiegames.com/pages/file-a-claim. We will accept damaged or missing item claims up to 7 calendar days following the successful delivery of your package. Eligible domestic orders will be entitled to either one replacement shipment or one refund of the damaged item(s). International orders will be entitled to one replacement shipment or one refund of the damaged item(s). International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer. [Lost in Transit] Your order may be considered "Lost in Transit" if: - Your tracking information confirms the order was lost - Your tracking has not been updated for 2 weeks or more. We will accept Lost in Transit claims up to 10 calendar days after the last tracking update. You can file a claim at https://magpiegames.com/pages/file-a-claim. If the tracking information has marked your order as Delivered, you may not be eligible for a claim. We will determine eligibility on a case by case basis. If your order is deemed lost, you may be eligible for either one replacement shipment or one refund. International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer. [Returned to Sender] Only orders that are marked “Returned to Sender” will be considered as such under these policies. Customers whose products are “Returned to Sender” will be evaluated upon receipt at the warehouse. If deemed eligible, we will offer one reshipment or a refund. Depending on why the order was marked Returned to Sender, the following may apply: - Replacement orders may be subject to reshipping fees - Refunds may have the original shipping cost deducted from the refund

[Cancellations] As per the Backerkit cancellation policy: You can cancel your pledge anytime before a campaign ends with the following steps: - Log into your account on https://www.backerkit.com/. - Click on your profile in the top right corner and then click on "Your Pledges & Surveys." - Click on "view pledge" next to the campaign. - Below your payment info, click on "Cancel pledge," and click "ok" in the pop-up window to confirm. After the project is completed but before fulfillment begins, you may cancel your pledge by contacting us at [email protected]. Once you have completed your Backerkit survey, you may no longer cancel or refund your pledge. [Address Changes] Once you complete your Backerkit survey, you are able to change your address until the time when it is locked. For more information on how to update your address through Backerkit, please click go to: https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address. If your address is locked, please contact us at [email protected] for assistance. However, we cannot guarantee that we will be able to change or adjust your address at that time.

Please ensure that you are using a valid and active email address, as that is our main method of communicating with our backers. Once addresses are locked, incomplete surveys must be completed within 90 days. We will not be held responsible for orders with incomplete surveys or information after that window. In addition to this, we expect our backers to thoroughly read all project updates for the latest information. If important information is missed by a backer, we cannot make exceptions or allowances for that backer.

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.