(PLEASE NOTE this update is in regards to SERIES 2 ONLY. Please make sure your order is from Series 2 before sending any inquiries related to this update. If you have a Pintopia 2024 order, your update is here! )
Happy Monday critters!
It's been a few weeks since the final few dozen orders have gone out and there are currently a few more stragglers lined up to go out this week. It's been an absolute rollercoaster fulfilling one campaign while preparing to fulfill another AND launching something new, but I'm slowly reaching some kind of equilibrium again and doing my best to catch up on all the things that have gotten away from me while I've had my nose to the grindstone.
To that end, I've seen some concerns pop up here and there through non-official channels and so I want to extent another opportunity for folks to come to me directly with issues.
If you have an issue with your order (you haven't received it, you received a damaged plush, etc.) PLEASE send an email to [email protected] with the subject 'SERIES 2 SUPPORT' so I can get that sorted for you asap!
If you already sent an email but have yet to receive a response, please send me another one. The volume of emails I've been receiving between coordinating with fulfillment, dealing with random freight issue and preparing to fulfill Pintopia 2024 has been extraordinary and unfortunately some things have fallen through the cracks.
I'm committed to making sure everyone is satisfied though, and would like another chance to respond to you if I haven't already 💖
Additionally, I've had a handful of emails I wasn't able to reply to due to my replies bouncing. Please make sure I can respond to you if you reach out.
After weeks of illness (double ear infections, yippee!!!), fulfillment hiccups, and other issues that led to things dragging on much longer than they should have, I'm so thrilled to announce we're finally (or as close as we can get to) 100% fulfillment.
As of right now there are roughly 15 orders that have outstanding balances that I can't ship yet, so if you have yet to receive your shipping notification that could be why. If it's not a balance issue, or you're not sure how to check, please shoot me an email at [email protected] so I can investigate.
I am still handling some outstanding support requests and delivery issues, so if you received your package or received a shipping notification but there was a problem and you've already reached out about it-- sit tight just a little longer! I'm working as quickly as possible to relay everything to the fulfillment team so we can get those replacements sent out asap.
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For folks who haven't reached out yet:
If you received a shipping notification and are having issues with a delivery, damaged item, or missing item, please email [email protected] with:
1) the email address associated with the order 2) name 3) order number if you have it (this will be on your shopify tracking email)
so the fulfillment team will be able to look you up and handle your request shortly! Only do this if you have received a shipping notification!!! They can't help you if your item hasn't shipped yet-- you need to reach out to me about that.
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✨ Now that we're just about wrapped up, I'm also excited to announce that a restock will be coming to the Tiny Teeth store on 4/18 at 4pm CT! ✨
(if you saw the false alarm earlier, I'm so sorry 😭 I didn't mean to trigger the in stock notifications yet)
I've reserved a substantial amount of stock for the purpose of replacements so don't stress if you're items are still in transit. We will still be able to replace damaged and missing plushies as necessary.
2024 Pintopia preorders should also begin shipping next week and I hope to have them all fulfilled by the end of May, at which point those plushies and accessories will hit the Tiny Teeth store as well!
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I believe that covers just about everything, but if you have any additional questions the quickest way to reach me is via email 💖
Series 2 Update: 75% shipped!!! (and a note about support requests)
Happy Monday critters!
I come bearing good news. As of today, 75% of ALL orders are shipped! The number jumped dramatically today, which is awesome to see and means fulfillment should be wrapping up very soon (which in turn means the remaining plushies can be sold in the tiny teeth store!!)
Please don't panic if your order hasn't shipped yet. 1000 orders is no small sum so there will still be a lot of people who have yet to receive a tracking email-- this is totally normal and expected. Your email should arrive within the next 1 to 2 weeks.
When all orders and emails have been sent out I'll be back with another update. If you haven't received your tracking email at that point then by all means send me an email and I'll make sure everything is sorted out 💖
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Now for a note about support requests: I've received an influx of emails in the past 1-2 weeks due to the massive amount of packages going out all at once. Even a 5% error rate at this scale means 200+ support requests to juggle (we're not quite at 5% thankfully, but just throwing a number out there as an example) and that's a lot for one person to work through!
In addition to that I started a new medication last week that makes me very sleepy while I'm still adjusting to the change, so I'm not moving as quickly as I would like. The timing is terrible, but I'll keep trucking, all I'm asking for is a little patience if you sent in an email 🙏 I will get to you, I promise!
For misdelivered 'ghouls, wrong addresses, missing items, and MIA packages, you will also get your plushies. There isn't even a remote chance I will run out of stock before all issues are addressed. There is plenty to go around.
Snughouls Series 2 Update: 25% of orders shipped 🎁
Hey critters!
I was going to hold off on this update until Monday since I know the final number of shipped orders will be higher after tracking numbers are uploaded by the fulfillment team, but seeing the number of disgruntled comments has convinced me I need to post today.
25% (so over 1000) orders have been sent out since last weekend, with an additional 100-200 being sent out every day. Your orders ARE coming. If you check out any of my social media accounts or the snughouls discord you will see plenty of folks sharing pictures of their snughouls or talking about receiving their tracking numbers.
I'm once again asking for your trust and patience as they work as quickly as they can through all the orders.
Now on to the less fun part of this update: the amount of abuse I've been receiving in my email is frankly not okay. I am 100% happy to answer any questions folks have, to double check order details if it gives you some peace of mind, whatever you may need, but I don't deserve the amount of accusations that have been levied against me over the past several days or the pure vitriol when I've been nothing but understanding and eager to make sure folks feel as comfortable as possible.
I have shared proof of the plushies arriving, proof of them going out. I know waiting sucks, I fully empathize, but please please know that I've done everything I possibly can to get them here and get them out as quickly as possible.
I have been painfully transparent, even when the information I have to share upsets people and they subsequently take it out on me. I continue to be transparent now, and will manage every project with the exact same transparency and dedication.
Everyone will receive their snughouls, and if by some stroke of bad luck your order does get lost in the mail or goes to the wrong address- whatever the case may be -all you have to do is email me and I will get another one sent out asap.
Please just remember I'm only one person, and I'm being inundated with messages of all sorts right now, so a little patience goes a long way 💖
Snughouls Series 2 Update: Shipping Details (PLEASE READ)
First of all: don't panic!!! This is a good news update but I do need to make something abundantly clear.
If you receive a notice with your tracking number that says you have an outstanding balance within shopify, please disregard this warning.
That's the tl;dr version, but for further context when exporting orders to shopify, shopify recalculated the totals using the non-discounted item prices so it will look like you owe additional fees in most cases. You're 100% paid up, the fulfillment team has been instructed to ignore this message too, so ignoring it will not harm or delay your order in any way.
Now on to the fun stuff!
The team will be making A LOT of progress this weekend! They're bringing in a whole extra crew to get things out as quickly as possible, so I'm looking forward to sending out a lot of tracking emails come sunday/monday.
If you emailed me about a priority shipment, the team has received your name and order number and your order will be among this initial batch (if it hasn't gone out already).
There are also some orders in transit right now that have yet to receive a tracking email. This is due to the fulfillment team having to upload the tracking information manually into shopify. They do this in batches vs. in real time for the sake of convenience.
All of this to say-- if you requested priority shipping and have not yet received a tracking email, it's very possible your order is currently in transit!
That's all for now, but I'll be back next week with another progress update 💖 Thank y'all for hanging in there!
Series 2 Update: Shipping Progress & Expedited Shipping
Howdy critters! I know folks are waiting eagerly for updates and boy do I have a long one for you today.
The amount of hiccups and speedbumps we've encountered these past two weeks has been almost comical...you know, if they weren't so soul crushingly disappointing 😅
At one point there was an inventory error that made it look like we were missing thousands of items necessary for fulfillment (we're not!!). Needless to say, I was terrified but everything is fine and sorted now.
For fun, here's a snapshot of our current inventory (this also includes many pintopia items). Kinda crazy, right?
Then we struggled for several days getting my freight accounts sorted (for purchasing shipping labels). Just when I thought we were making good progress, my account is flagged by their fraud detection system so then I had to wait for a real person to review my info and give me full access again.
Along the way we've also been juggling internet outages, and other smaller inconveniences and it kinda feels like I'm little bit cursed!!!
But I say all this so I can now get to the good news. We're set up, orders are finally, OFFICIALLY moving. Some backers should be receiving emails now, but a lot more will receive them next Tuesday (Monday is a holiday) and next week in general.
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Please read for special circumstances and emergencies!
I have a special request for everyone this weekend. If you absolutely NEED your plush shipped out ASAP (maybe you're moving, plan to be out of town, etc) can you please shoot me an email (titled PRIORITY SHIPPING) at [email protected] with your full name/backerkit email?
I've sent about 20 high priority orders to the team already, but will be putting one more list together to share with them on Tuesday.
Please only reach out if its 100% necessary you get your plush sooner! I know we're all eager, but I promise things are moving now and everyone will receive their cryptid pals super soon. I'm just trying to minimize the amount of lost snughouls and panicked emails I will undoubtedly receive in the next few weeks
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I say this a lot, but thank you all so much for your patience! I've been incredibly stressed out trying to get everything rolling but also coming up against my own limitations as a single person dealing with 3rd parties that I have no control over.
To all of you who understand, or have sent kind and encouraging messages despite the delays, you're genuinely what keep me going 💖
Good afternoon cuddle club members! I have one more big announcement for today!
I wanted to make this update sooner rather than later so we're all on the same page and all the most pertinent info is in one place.
With the insane amount of success this campaign has seen and the many new add-ons and designs, the timeline will be changed to reflect all the prototyping that needs to be done and the incredible amount of plushies that will need to be manufactured.
The original estimated ship date of February will now be moved to July-August which will give us lots of room to perfect each design, be it a plush or an accessory, as well as make sure you're receiving the highest quality plush possible.
As mentioned previously, I'm actively shopping around for the best fulfillment center to fit our needs. I've spoken to several people already-- some even have warehouses in various countries across the globe that would allow me to offer the cheapest possible shipping fees, especially to my international friends (and don't worry Canadians, I'm looking out for you as well!) More importantly though, this will cut down on shipping delays, errors, and other issues that could slow us down and (hopefully) compensate somewhat for the longer production timeline.
Why the need for such a long production timeline to begin with?
Prototyping can be slow, unfortunately, with each plush taking anywhere from 2 to 6 weeks to fully develop and in some cases even longer. While we can work on some designs simultaneously and some are even perfect on the very first try, I know a project of this scale is still going to require a number of revisions .
The good news is most of the designs simply require a color change, which is (generally speaking) much faster than developing a plush from scratch. Why can't you ship the finished designs first?
This comes down to cost. Consolidating orders and shipping all at once is cheaper than shipping several pallets at different times due to the huge amounts of space, labor, and time involved. I will discuss the logistics with the manufacturer and possibly begin the manufacturing process on some designs before others, but they will still likely all ship at once.
And finally a note on international shipping and the preorder store:
Because of the extended production timeline, the preorder store that opens in October will remain open for a longer period as well. The upside to this is, if we don't meet the 500k goal for the second run of Series 1 in the next 22 days, this gives us a lot more time to do so!
It will also ensure we have a visual on all the new designs so no one has to purchase a plush unseen and hope it comes out to their liking.
The preorder store will also offer international shipping. I am hoping to decide on a fulfillment center by then, which will allow me to put together more accurate shipping estimates for countries outside of North America.
Anyway, I tried to keep this as concise as possible and I hope it all makes sense! If you have any questions or concerns, I invite you to share them here. Even when I don't respond, I read every message and take your feedback to heart 💖
I'm very excited to offer three different opportunities for folks to claim a carewere of their very own!
First up is a twitter giveaway! All you have to do to enter is retweet, and comment with a gif that makes you smile.
Next up we have an instagram giveaway. Again the rules are simple-- a like and tag is all you need to do to enter.
And lastly is a super awesome, ultra special BackerKit giveaway!
The prize is a carewere of your choice from the unlocked designs, as well as a cuddle club pin and bandana. To enter share a picture of your carewere. This can be a drawing, a photograph, or generated via the build-a-were creator. The only requirement is that they are 1) a carewere (new species and creative reimaginings are a-okay) and 2) special to you in some form or fashion! Submitting art you've already drawn is also fine as long as it fits the prompt.
(If you're looking for somewhere to host your image, try https://imgur.com/)
Then share a link to your creation in the comments, and you're done! Winner will be chosen based on creativity and sincerity, so you don't have to be a seasoned artist to win 💖
(PLEASE NOTE this update is in regards to SERIES 2 ONLY. Please make sure your order is from Series 2 before sending any inquiries related to this update. If you have a Pintopia 2024 order, your update is here! )
Happy Monday critters!
It's been a few weeks since the final few dozen orders have gone out and there are currently a few more stragglers lined up to go out this week. It's been an absolute rollercoaster fulfilling one campaign while preparing to fulfill another AND launching something new, but I'm slowly reaching some kind of equilibrium again and doing my best to catch up on all the things that have gotten away from me while I've had my nose to the grindstone.
To that end, I've seen some concerns pop up here and there through non-official channels and so I want to extent another opportunity for folks to come to me directly with issues.
If you have an issue with your order (you haven't received it, you received a damaged plush, etc.) PLEASE send an email to [email protected] with the subject 'SERIES 2 SUPPORT' so I can get that sorted for you asap!
If you already sent an email but have yet to receive a response, please send me another one. The volume of emails I've been receiving between coordinating with fulfillment, dealing with random freight issue and preparing to fulfill Pintopia 2024 has been extraordinary and unfortunately some things have fallen through the cracks.
I'm committed to making sure everyone is satisfied though, and would like another chance to respond to you if I haven't already 💖
Additionally, I've had a handful of emails I wasn't able to reply to due to my replies bouncing. Please make sure I can respond to you if you reach out.
Hello all. I wanted to make a post reviewing my order and the problems I've had with it. I do want to clarify that this intended to be feedback and constructive criticism and not an attack on the campaign. While I am pretty dissatisfied, I don't think being rude will help anyone.
I received everything on the 28th of February 2025 (this year) after backing it shortly after the campaign started in 2023. I would like to say that I appreciate the creator being honest about all of the delays. I got a Pin, Stickers, a Tote bag and a Plush for my $60 pledge level.
My pin is what I'm happiest with. It feels and look very high quality. I haven't had a chance to use it in the wild, yet, but I'm sure that it'll hold up. My stickers are great as well. I love the sparkly, holographic shine and the art done by Charmsey (one of my favs) is adorable.
I chose the Blazing Heart Beelzebear since it's my favorite design. Both the artwork and actual plush itself were just extremely aesthetically pleasing to me. I loved the blues, the yellows, and the various shades of purple. I waited nearly 2 years for my little fella, yet was heartbroken when I saw the state of it. I paid full price for what is essentially a B-grade plush. As mentioned before, I backed Series 2 pretty early into the campaign so it's not like I had a choice to just pick how it looked.
I'll address the most common problem that I've noticed several people facing which is the long fur. To say I'm dissatisfied with it is an understatement. It's scratchy, mealy, and has been falling off and spreading all over my house despite my bear sitting stationary in my bed for the past 3 months that I've had it. I've even pulled fibers from my pets pelts. It is extremely unpleasant and I don't even cuddle with my $60 plush because of this. I've seen Reddit users advising those whose model of Snughoul come with this fur have it covered up by clothing. Mercari sellers are listing their NWT bears citing that they couldn't connect with their plush because of how scratchy the texture was. The photographs of it look no different than those with the good quality shag. I know there are Snughouls with actually good hair, which stings a lot.
The second issue is a bit more niche, thankfully. Out of the many owner pics I've seen, I seem to be the only one dealing with this so I may just have a rare little guy. The first thing I noticed, aside from the scratchy fur, was that the nose was crooked. One of the horns has the long hair sticking out of it. It's back is crooked, fur is stitched into the seams. The alignment is uneven for the hoof and the lines on the horn. There is a large dimple on the belly badge as well. I don't expect perfection from my plush because everything is hand made and there are no robots manufacturing textile products and I don't blame Evan for this because errors are going to happen. But if I can't get this revised by a friend, I'm going to sell it for a discounted price. I was- and still am- absolutely heartbroken.
After weeks of illness (double ear infections, yippee!!!), fulfillment hiccups, and other issues that led to things dragging on much longer than they should have, I'm so thrilled to announce we're finally (or as close as we can get to) 100% fulfillment.
As of right now there are roughly 15 orders that have outstanding balances that I can't ship yet, so if you have yet to receive your shipping notification that could be why. If it's not a balance issue, or you're not sure how to check, please shoot me an email at [email protected] so I can investigate.
I am still handling some outstanding support requests and delivery issues, so if you received your package or received a shipping notification but there was a problem and you've already reached out about it-- sit tight just a little longer! I'm working as quickly as possible to relay everything to the fulfillment team so we can get those replacements sent out asap.
---
For folks who haven't reached out yet:
If you received a shipping notification and are having issues with a delivery, damaged item, or missing item, please email [email protected] with:
1) the email address associated with the order 2) name 3) order number if you have it (this will be on your shopify tracking email)
so the fulfillment team will be able to look you up and handle your request shortly! Only do this if you have received a shipping notification!!! They can't help you if your item hasn't shipped yet-- you need to reach out to me about that.
---
✨ Now that we're just about wrapped up, I'm also excited to announce that a restock will be coming to the Tiny Teeth store on 4/18 at 4pm CT! ✨
(if you saw the false alarm earlier, I'm so sorry 😭 I didn't mean to trigger the in stock notifications yet)
I've reserved a substantial amount of stock for the purpose of replacements so don't stress if you're items are still in transit. We will still be able to replace damaged and missing plushies as necessary.
2024 Pintopia preorders should also begin shipping next week and I hope to have them all fulfilled by the end of May, at which point those plushies and accessories will hit the Tiny Teeth store as well!
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I believe that covers just about everything, but if you have any additional questions the quickest way to reach me is via email 💖
