Fed Ex Canada delivered my physical copy of gunslinger knights to an unsecured mailroom and it was stolen, I have tried to reach out for help on the monte cook website and recieved no response to my email. How do I connect to a human who c an help me resolve this and get a print copy in my hands? A warning to everyone in Canada, avoid using fed ex if you absolutely can, they have a repeated problem with claiming their drivers delivered an item and then when it's missing, they stonewall your attempts to get resolution. If you want to pay for stuff only to have it 'lost' enroute or stolen, then use Fed Ex Canada. ANY other shipping company can and often does do better. Monte cook games would have a better resolution on delivery if they walked out of their offices and handed my book to the first stranger they saw and said, can you take this to Randy in Canada. Fed Ex Canada must have offices in one of the circles of hell for the amount of pain and suffering they cause.