BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

When will my pledge ship?

Pledges are expected to ship no later than end of December 2023. Pledges ship out only if you have filled out your survey and paid for your pledge + add-ons and shipping

How long do I have to fill out my survey?

Surveys will close September 30, 2023. Please be sure to fill out your survey as soon as possible after receiving it. Those who fill out their surveys on time are guaranteed to be part of the first wave of shipments. We will work on late surveys after the first wave is done. Any surveys that haven't been completed by January 31, 2024 will forfeit their pledge and will not be refunded. This is because we cannot keep surveys open indefinitely to wait for backers to put in their shipping address or pay for their stuff.

I have received no survey and when I request one from BackerKit, nothing shows up. What do I do?

Here are the troubleshooting steps for anyone else encountering this rare issue: 1. Login to and see what your email address is set to. 2. Go to your inbox for the email address that is listed. Also check your Junk and/or Spam folders. 3. Search for [email protected] in your email. Be sure to add it to your address book or safe list. 4. Go to and enter your Kickstarter email address and click “Get My Survey.” Repeat steps 1-3. 5. If you have changed your email address in Kickstarter recently, the BackerKit pledge manager may have your old email address. Please check the inbox and Junk/Spam folders for your old address if you have access to it. 6. If you no longer have access to the email address used, or if your address is a “” address, please take a screenshot that includes your pledge details and Backer ID # / Pledge Number and send this screenshot with your preferred email address and BackerKit username included in the body of the email to [email protected]. 7. If all else fails, email [email protected] and let them know you’ve already gone through these steps. Please know that support response times vary.

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