Natasja van Gestel
CREATOR
3 days ago
Project Update: Survey info: Read if you are a pre-follower of Portent
Hi everyone,
If you are a pre-follower, please wait a bit with sending out your survey!
The smoke test did not catch it, but a backer pointed out almost immediately after sending out the full survey that it seems like pre-launch follower rewards are not allocated correctly. You are meant to receive a digital version of the art print as a digital-only backer, and a physical copy when I can add it to a physical package. But it doesn't appear to work that way in the current setup.
I am investigating it with Backerkit Support right now. If you can, please wait a bit with sending out your survey. I will send an update when everything is sorted.
Of course, if you already completed the survey, I'll make sure that none of this will be an issue in the end <3 We'll get it all sorted, one way or another.
Cheers,
Natasja
If you are a pre-follower, please wait a bit with sending out your survey!
The smoke test did not catch it, but a backer pointed out almost immediately after sending out the full survey that it seems like pre-launch follower rewards are not allocated correctly. You are meant to receive a digital version of the art print as a digital-only backer, and a physical copy when I can add it to a physical package. But it doesn't appear to work that way in the current setup.
I am investigating it with Backerkit Support right now. If you can, please wait a bit with sending out your survey. I will send an update when everything is sorted.
Of course, if you already completed the survey, I'll make sure that none of this will be an issue in the end <3 We'll get it all sorted, one way or another.
Cheers,
Natasja
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