Frequently Asked Questions

You can contact me through [email protected], or feel free to DM me on Instagram (https://www.instagram.com/natasjavangestel)!

For the kappa acrylic phone charm, back both Yokai Ghost Parade and https://www.backerkit.com/c/projects/studio-appeltjesgroen/fall-times-with-floris-the-frog/. If you back Yokai Ghost Parade and 2 or more other projects all in the Pintober event, you will receive the Skull Taiyaki mini pin. I will include this reward in your package. You will also get the freebie from all those backed projects; other creators will ship their own freebies. For the Yuki Onna sticker, pledge in the first 48 hours (so October 20-22). If you miss this window, the sticker will no longer be available. To claim all three rewards: - Back in the first 48 hours - Back Fall Times with Floris the Frog - Back one more Pintober project (since Fall Times will count as one, too)

Once you are charged, a refund is no longer possible. I charge at the latest moment before I move into production, so the funds will be moved into production costs by that time. If I haven't charged yet, please send me a message and we can look into it.

You will be charged for shipping after the campaign is finished, after you complete your survey, and right before production starts. I have to press a button to charge, so it won't happen automatically, and I try to charge at the latest possible time to give you the chance to change anything. Via the survey you will see how much shipping you actually pay as well. Shipping will be charged when the fulfillment starts, keep an eye out of updates send to your email. US backers will also see how much added tariff costs you'll pay with the shipping.

The survey needs to be filled in before I can send you your rewards. If you don't fill it in, you won't receive your rewards. Some time after I complete all open pledges, I will close the project. A campaign takes at least a few months from start to end to give everyone the chance to fill it in, and I will regularly add a reminder to project updates about open surveys, so please check that the updates aren't going straight to your spam. After the project closes, your survey will become inavailable and open pledges are considered a donation.

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.