Frequently Asked Questions
Find answers to your questions
Project FAQ
Domestic Backers ≈ $15.00-$20.00 International Backers (CA, EU, AU/NZ, AZN, SA, etc.) ≈ $25.00-30.00 Shipping cost for your pledge will be collected in the post-campaign survey (the same survey that you’ll provide your shipping details). Each of our BackerKit Pledges include estimates for shipping cost based on where you live. These shipping costs are based on our projections of sales amount as well as an average of ranges for shipping costs we've attained, thus these shipping costs are subject to change depending on our final results. Our goal is to make this process as transparent and accurate as possible, without any false promises or unexpected changes. After your purchase, we will be sending you an email with instructions on how we'll collect your shipping address and payment. The reason for the range when it comes to estimating the shipping costs is to adequately factor in the weight of the package and where it is being shipped to. In addition, the reason we are not charging shipping cost WITHIN the BackerKit Campaign is because of huge changes that have affected shipping way back from the global pandemic and volatility of countries with political quarrels. That means there is a VERY VERY high likelihood that shipping costs, shipping rates and shipping services could change anywhere from $5-$10 per order depending on where it is being shipped and how much it weighs… With some regions around the world completely shutting down altogether and shipping carriers simply stating, "We're not shipping there anymore because of x, y and z.”. What’s worse is that there is REALLY no forewarning from anyone until the very day they notify us. We know, it sucks. However, international backers should rest assured knowing the high probability that shipping costs won’t rise above $30.00... so it's not like ANYONE should fear the shipping cost will be similar to shipping out a 4lb. 40k mAh power-bank or something like that where shipping rates gets outrageous and jump to $40-$70 to ship it out and then VAT & Import Taxes are thrown on top of that. DOMESTIC: If you're in the USA, we'll be shipping your package using a ground service (USPS, UPS or FedEx depending on destination and shipment size). INTERNATIONAL: Non-USA orders will ship through a sister company of UPS called Mail Innovations or DHL. This means that your shipments: 1. Won't require taxes or duties in HK, Singapore and Australia (other countries may have applicable duties/taxes, please check with your customs office for specific details. Customer is responsible for all applicable taxes or duties.) 2. Will arrive quickly and not get held up in customs. 3. Will have tracking, but may be limited in features (depending on the particular post service, of which there are too many used to name). NOTE: We cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment. NOTE for International Backers: The additional estimated shipping cost of $25.00-$30.00 to your order does NOT include Import Taxes. Please be aware of this additional charge.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.