Frequently Asked Questions
Find answers to your questions
Project FAQ
Pins are estimated to ship in May, following production and quality checks. I will post updates throughout the process so you can follow along.
Shipping will be charged after the campaign based on your location and rewards. You’ll also have the option to upgrade to tracked shipping.
Yes - you’ll select your pins from all unlocked designs in the post campaign survey (unless your tier specifies which pins you will receive).
Each pin features rainbow anodised metal, soft enamel detailing, and two rubber pin backs for stability.
No worries. You’ll be able to update your address before shipping begins.
I will take care of you. Contact us with photos and I’ll work on a replacement or solution.
The pins use rainbow anodised metal, which creates shifting, iridescent colors across the surface. Because this finish forms naturally during the plating process, no two pins are exactly alike; each one has its own subtle blend of hues, giving every pin a tiny, one-of-a-kind sky-shine.
Rainbow metal pins use cloisonné enamel! Due to the manufacturing technique, it is not possible to use hard enamel.
You can purchase BackerKit credit as an add-on to help unlock the stretch goals you are excited about! You will be able to use this at the survey stage to pay for extra items including all of the pins and unlocked stretch goals in the campaign, extra pin add ons from past campaigns or towards your shipping cost. Made on demand items, including embroidered hoodies and beanies, will not be eligible to be paid for with credit. This is due to the high production costs - if lots of these items are purchased at the campaign stage it could make it look like stretch goals are unlocked without leaving enough funds to actually pay for them. Thank you for your understanding!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.