Frequently Asked Questions
Find answers to your questions
Project FAQ
Each bundle is lovingly pre-packed and curated by us to surprise you with the best possible mix of our creations ✨ While we can’t offer item selection within the bundles (to keep the holiday magic and the packing process smooth), we promise every box is filled with hand-picked cuteness you’ll love! 💝
Everything listed in this campaign is already in stock and ready to ship! 🎁 That means no production delays — just pure happy mail headed your way as soon as the funds arrive from BackerKit.
No, shipping will be charged separately after the campaign ends, during the survey stage. This allows us to calculate it based on your final order and destination, so you don’t overpay! 📦 We’ll offer the most reliable and affordable shipping options available from Italy, with tracked upgrades where possible.
We aim to start shipping from December 15th (or earlier if funds are transferred to us quickly). We’ll be working extra hard to get your packages out in time for the holidays! 🎄 Just keep in mind we’re shipping from Italy, and postal delays may happen during this busy time of year — so we encourage shopping with flexibility in mind!
We'll do our absolute best to ship fast — but since we’re based in Italy and the holidays tend to get a bit hectic for postal services, we can’t guarantee delivery by December 25th for all countries. That said, holiday magic isn’t just for one day ✨🎁 — cute gifts are welcome even after the big date!
Many of these goodies — especially the bundles and surprise boxes — are exclusive to this event and won’t return in this format (or with these discounts!) once the Holiday Market ends. Now’s your chance to grab them before they disappear into the snow~ ❄️
Unfortunately, due to how this event is structured, we can’t combine orders from other campaigns or shops.
Since all items are already in stock and offered at special event-only prices, all sales are final — we’re unable to offer refunds or returns. We kindly ask that you pledge responsibly and double-check your address before submitting 💌 (But if anything goes wrong, don’t worry — keep reading!)
Oh no! If anything arrives damaged or there’s a problem with your order, please reach out to us as soon as possible. We’ll always do our best to fix it — whether that means sending a replacement or finding a happy solution 🛠️💖
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.