Friendly Neighborhood Crowdfunding man here! Double check your "Pledges & Surveys", View your pledge, and verify that everything looks correct. Wow, I really do not like the Backerkit interface. I am unable to see that shipping has been collected, I know it has, I was charged on... ffs..... I swear I commented about the charge, but can't find it in the discussions. Some other Renegade specific observations: If you miss the PM closing, it could be frustrating contacting Renegade. They will likely get you sorted out, but it might take longer than expected. Indie creators live and breath their project and probably spend way too much time responding at all hours. Big companies like Renegade have limited staff, often work business hours, and have vacations and illness to contend with. Hey, why not throw in a helping hand now and then, right? I may not be the hero you deserve, but I might be the hero you need?