Sincere apologies for the silence since our last update. After receiving and sorting the merch, we realized that we ended up with a a product that did not match out expectations. The main issue is with the Veggie Stand Shaker keychains. If you ordered one, we need your feedback below!
We have ordered these keychains several times over the past few years with no issues, but somehow the proof got messed up on the ones for this campaign. An image is attached below. The left is an example of the old ones, and the right is how these ones were delivered. The main issue is that the shaker cutout was done completely differently. The Veggie Stand typically has a layered look with the canopy in the front of the charms, and this time the canopy is slightly cut off and is only visible from behind. The individual shaker pieces are also all a bit smaller. It has an interesting 3D effect that is cool, but also different than expected.
If you ordered a Veggie Stand charm, we would really appreciate if you could leave a comment in this comment section or send us an email at [email protected] stating if you approve receiving one of the right designs from the above photograph. We have a very small number of the typical design available and are able to provide this for a handful of people without issue. If more than a small number of people request the original, we will need to order a new batch. These keychains are expensive to make and receiving a new batch would push back your expected delivery time by around a month if you ordered a shaker charm. We are very frustrated that this issue happened, especially for such an important project and large order, but completely understand if remakes will be necessary.
The other products for this campaign look good and we will be proceeding to fulfilment! We did have issues with the pin quality as well but thankfully that has been resolved with the manufacturer. We will have a large quantity of seconds grade Veggie Cat pins that will be available soon on our Etsy. We'll let you know when those are uploaded!
Thank you for your patience with our delays. We would appreciate a comment or email from each person who purchased a Veggie Stand Shaker keychain! Thank you for your understanding. We are hoping to get the majority of orders shipped out this week barring issues with the Veggie Stands!
~SStwins Designs
P.S. Our pride campaign will be going live tomorrow! This is a simpler project with mini colorful wooden bird pins. Please consider checking it out!
