A Message to Our Brave Backers: The Quest is Complete!
Hail, noble adventurers!
We are writing to you from the heart of the campaign dungeon, where your patience and dedication have truly shone. We know that the journey has had its challenges, but we are thrilled to announce that all orders have officially been shippedāwith the exception of a few heroic orders facing stock issues. Those of you affected by these rare quests have already received a messenger owl (email) with details, and weāre working tirelessly to ensure your treasure is delivered as soon as possible.
Your steadfast patience has been invaluable, and we are deeply grateful for the support you've shown throughout this epic campaign. Weāve learned many lessons along the way, and are now exploring third-party fulfillment options for future questsāones that will help speed up the process and ensure that all future deliveries will reach you in a far swifter fashion.
With your continued trust, we will forge ahead, better prepared to face any challenges that come our way in future campaigns. You are the heart of our journey, and we couldnāt have reached this milestone without you.
If you are still running into some trouble, don't hesitate to email [email protected] where our warehouse team will figure out the solution that fits your particular issue.
Thank you once again, brave adventurer. May your loot be plentiful and your adventures ever more legendary!
With sincere appreciation, The Tentacle Kitty Team
I've been told there's only a few stragglers left to finish up so most folks should have their critters by now!
If there are any issues, please email [email protected]. This is the primary point of contact for the warehouse team and they will be able to fix any issues that might have arisen.
We want to let everyone know we understand the fulfillment timeline did not meet our standards. We have a solution going forward that is going to drastically reduce fulfillment timelines from months, to weeks after production has completed.
Thank you all again for joining us on this adventure, and we hope you decide to join us again for the next.
Just wanted to pop in and say we are trying to finish up fulfillment this week if all works as planned. We had some bottlenecks with the amount of help we've been able to get in and trained, but I am pushing our team to finish as soon as possible. There's a bit of a backlog in labeling but we got more people in to help so things should be moving forward faster now.
Hang in there, we are at the final battle with the BBEG! (That's short for Blessed Beasts Embarking Gallantly!)
So things have been progressing well at the warehouse, based on what I've heard we are looking at about 4/5th of the shipments have already been sent out. We got the email system working again so if there's any issues you should have any problems getting ahold of the warehouse team via [email protected].
Shouldn't be much more at this point till it's completely fulfilled, and any issues we will fix so no worries. Just be sure to email with your name, backer number, address helps, and we can figure out what's going on and fix you right up.
So hang tight, and all will be fulfilled according to prophesy.
CC Reroll Update: Fulfillment Currently In Progress
Hi Folks,
Few are asking about an update on the current fulfillment process.
I can tell you it's progressing rather well, I think we are about half way done at this point.
If you having issues with something, feel free to reach out to [email protected]. That is the direct line to the warehouse and the fulfillment team. If there is any issues, they can fix it.
If you haven't heard back yet, hold tight, we had a server issue over the weekend that should be fixed as of today.
Outside of that, that's about it. Things are going well, people are gettin stuff, and so will you very soon!
Hang tight, Email if you need, but one way or another, we got you!
So here's the plan. We got everything loaded in. There's a freeze happening here in Houston which no one can handle because apparently Texans don't know that the world gets this cold sometimes, so no one has tires that handle anything other than sweltering melt your tires and fry an egg on the dash hot, so pretty much everything is shutting down for a few days here. which works out nicely since I need to start the Address Lock process here in a minute.
You officially have 48 hours to update your address and ensure your pledge is processed and accounted for.
Please ensure you update your address during this time. An email will go out shortly.
~~THIS IS THE DEADLINE~~
After this point, any unprocessed pledges without filled out surveys might not receive their pledge. We will do what we can, but any pledge that does not have a survey filled out is risking not getting their pledged items.
I repeat: We will do what we can to accommodate late processing, but if we are sold out of items because you waited to fill out your survey till after the deadline, that is something you have been warned about multiple times in advance even before pledging for the campaign.
Next Step
After the freeze our warehouse team will start the process of arranging and prepping for fulfillment. So most likely you will start to see things being processed as soon as the end of this week, or next Monday at the latest!
It's Happening!
So for now, cozy up by the fire, roll some dice, play some games, and wait till your critters arrive!!
Thank you again for all of your patience and we hope you're as excited about seeing these, as we are to get them to you!
~John, Raena, Ronni, and Trinity~ The Tentacle Kitty Team
So here's the plan. We got everything loaded in. There's a freeze happening here in Houston which no one can handle because apparently Texans don't know that the world gets this cold sometimes, so no one has tires that handle anything other than sweltering melt your tires and fry an egg on the dash hot, so pretty much everything is shutting down for a few days here. which works out nicely since I need to start the Address Lock process here in a minute.
You officially have 48 hours to update your address and ensure your pledge is processed and accounted for.
Please ensure you update your address during this time. An email will go out shortly.
~~THIS IS THE DEADLINE~~
After this point, any unprocessed pledges without filled out surveys might not receive their pledge. We will do what we can, but any pledge that does not have a survey filled out is risking not getting their pledged items.
I repeat: We will do what we can to accommodate late processing, but if we are sold out of items because you waited to fill out your survey till after the deadline, that is something you have been warned about multiple times in advance even before pledging for the campaign.
Next Step
After the freeze our warehouse team will start the process of arranging and prepping for fulfillment. So most likely you will start to see things being processed as soon as the end of this week, or next Monday at the latest!
It's Happening!
So for now, cozy up by the fire, roll some dice, play some games, and wait till your critters arrive!!
Thank you again for all of your patience and we hope you're as excited about seeing these, as we are to get them to you!
~John, Raena, Ronni, and Trinity~ The Tentacle Kitty Team
John here. I'm sure many of you have been seeing we've had a particularly busy schedule of late. We just fulfilled Cottage Core last month, and we launched Rae's Halloween Kickstarter this month. (We will get to that if you're interested below)
I've gotten some help on updates with Ronni and our marketing team doing some updates, but since I have a moment to breath, it felt like a good time to update everyone on Reroll.
We had some hiccups in the timeline, mainly product packaging that was suppose to be done, didn't get done because of some missing assets. Unfortunately the folks that were working on those files failed to meet the deadline for the project and ultimately I had to go in and take care of it. It's done, packaging is finalizing, and we should be good go and get on a boat within the next week or so, depending on scheduling at the shipping yard. I won't bore you with details there, but it's a logistical nightmare in the days since Covid. Sometimes delays happen, but ask anyone who's ever backed any of our projects, even with delays, we will always get your critters to you.
Mimic Update:
On a more awesome note, while everything else was going on, I secretly continued to update and improve the Mimic design! They are now squishier and sturdier than ever! We ended up not losing space in them as well which was a total bonus! So not only did we fix the lid "Overbite" issue, but we solved the "This plush isn't plushy enough!" problem even better than we had originally hoped without losing the "This Plush is a good box" attribute! So that's pretty cool I think. Take a look!
So much squish!!... and yes, I did boop that snoot back there laying on the Treasure Horde Blanket
So what happens now?:
Well, more waiting, but the waiting is almost over! Once they finish packaging everything, which my understanding doesn't take alot of time at all, they will be shoved into a big container (I'm really hoping for one of the new fancy bright pink containers, just so fitting) then shipped across a uncaring ocean, to us where we will ship them all out to you!
Thank you for your patience with all this, I know we've been busy over here, and it might appear that we aren't doing anything with Reroll, but I have continued to work on the project in the background so you can get your critters safe and sound!
~John
In Other News:
Now, for folks that were more "Yeah, I know about delays, that's great I trust you, WHAT ABOUT THIS HALLOWEEN THING?"
Yep, that's Rae's official first kickstarter she ran. As we finished up the Reroll Campaign, Rae said, "Hey, I want to make a kickstarter. It's going to be called: Tentacle Kitty: This Is Meowlloween."
While she took the director role with: "I need a Mothman" or "Make a glowing skeleton" or "We finally need a Cthulhu Kitty", I would draw them up to match her vision of our most spooktacular series yet. She's been running updates more like mini comics, which gives me more work to do, but it's really fun and feels similar to how we were doing the mini Tabletop adventure here on Reroll, just with more art and less dice rolling.
There's a ton of cute critters, and if you're interested in a specific one, we are allowing folks to order them specifically on the Kickstarter. After the campaign, most of them will turn into a Mystery Bag set.
There's so much to go over, but there's a giant Cauldron that turns inside out into a pumpkin, a Glow in the Dark Candy Dragon (Posable like Ice and Starlight), Mothman, Ghosts, Cthulhu, and more!
You find yourself entering a village surrounded by forest along the main road. Tired, you seek the nearest Tavern for some Cotton Candy Mice and Popfruit Cider.
You notice they have an Adventurers Board. You head over and take a look. By the time you look up, you're surrounded by other adventurers doing the same.
"Sit down the lot of you! you're blocking the walkway!" The short goblin barkeeper yells at you all.
In a panic you all sit down on the same table. Embarrassed at the group foible, all of you accept your fates.
You introduce yourselves to one another.
(GM: Keep it PG folks, unless we are talking Dad Jokes, no adult topics or jokes)
For me, @Tentacle Kitty, it has been 11 days since I placed my post on the board here about the āDark Elfā Little One ears being incorrectly manufactured and QCād, it has been 10 days since I placed my post on the board here raising the issue of incorrect manufacturing and poor QC on my Mimic, and it has been 22 days since @kit placed their post on the board here about the āHigh Elfā Little One ears being incorrectly manufactured and QCādā¦
And whilst I canāt say when exactly @kit (or others commenting) emailed you for answers (beyond it being a longer period of time than it has been thus far for me), at this point, for me, it has been 9 days since I emailed you with *detailed* pictures showing my issues, and requesting a response.
Not gonna lieā¦ Not at all happy, John and Raeā¦ š”
I genuinely cannot abide being ignoredā¦ Nor can my fellow Backersā¦ š¤
Please respond post-hasteā¦ š
