BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

What is your refund policy?

You can request a refund up to 3 months after the campaign ends. You will be refunded 90% of the amount paid as 10% would have already been paid out in Backerkit and bank fees. After the 3 months, we give refunds on a case-by-case basis.

When will shipping be charged?

We will charge shipping in the post-project survey after we are close to fulfilling. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location.

I've moved. Can I change my address?

Sure, either do this through your pledge manager in Backerkit or email us at [email protected] and we'll update it for you.

When will this game be delivered?

The PDF of the game will be sent over as soon as it is done. We are estimating it will be done in the last quarter of 2024. The physical game will be delivered in the first quarter of 2025.

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