BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

What's your refund policy?

We will issue refunds up to December 31st, 2022 (platform and payment processor fees will be subtracted from the pledge amount). After that date, the funds raised will be invested in the game's development and the company's day-to-day operations. Unless there is a clear error on our part, sales will be considered final for tax purposes. Packages rejected due to unpaid customs fees, as well as packages delivered to the wrong location because the correct address was not communicated before the deadline, will not be refunded. If physical product shipping costs are not paid in BackerKit by the survey deadlines, your physical reward pledge will be converted to a digital reward pledge. There will be no refund for the difference, but any remaining funds will be available for you to spend on other PDF products. Physical orders from countries where we do not ship (see Shipping and Fulfillment) will not be refunded and will be converted to a digital reward pledge unless a valid address is provided (please make sure before you order). We reserve the right to judge each case individually.

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