BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When will I get my pins?
All pins are expected to ship by September 2024
When will I pay shipping?
Shipping will be charged once I receive all the pins from the manufacturer. Expected to happen sometime late August/Early September.
How many pins can I order?
As many as you like! If you plan to order a lot choose a higher tier to save! You can also add more in the add-ons section!
Refund policy
Unfortunately due to the nature of the campaign there will be no refunds. All funds are used to pay for the manufacturing and your contribution is what makes that possible. If your items arrive damaged, please don't hesitate to reach out to me as I will handle that on a case by case basis to replace your damaged items. After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a replacement, is in extenuating circumstances, or if your pin arrives damaged. If you believe your pin was damaged in transit, please reach out to us and attach photos of the damaged pin.
Is shipping tracked?
The short answer, is no. Due to the high cost of shipping my standard is untracked shipping via Canada Post. I will have the option to add tracked shipping as an upgrade in the pledge manager after the campaign ends.
VAT & Taxes
I don't collect taxes in the campaign and as such you will be responsible for your own taxes when the items arrive.
How do I get a hold of you?
The best way to reach me with inquiries is through email at [email protected]
Pin colours & size
An important note about colour and size. It is crucial to understand that while we have made pins before, the pins in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in colour and size. From our experience, the majority of our pins turn out looking like the mockup design. Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary. Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.
Forfeiture of Rewards
Once project shipping is completed, backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Lost or never received packages
We make every attempt to get your package from our facility to your home. But sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion and shipped. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. Tracked shipping is available as an add-on during the pledge manager.
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like