Tim Hutchings
CREATOR
Project Update: I have returned. I bear answers.
Hi folks!
I'm at a proper computer! Now I can write a proper update! Let's treat it like a FAQ:
1. What's this about two books?
If your original pledge included the physical SYMA book then you are also getting VAPR. Both main books are included, even if your pledge level says "Physical Book + PDF". I think you can see them both in the little checkout window while filling your survey.
2. My shipping is expensive!
International shipping is the pits. It's going to be pricey, no matter what. If you are in the UK or EU it will still be pricey if you have add-ons, because those are getting fulfilled from the US. If you have an alarmingly high shipping number it might be an error, though, so don't hesitate to check in with me. Also, if your wallet is thin and you find the checkout process uncomfortably pricey, let me know in an email.
3. My credit card charge didn't go through!
3a. Check to see that your cc is up-to-date.
3b. If you have credit card issues that are now fixed on your end, there's probably no need to send me an email–backerkit will try your cc again as we work through orders. I appreciate the check-in but it should work itself out. If it hasn't done so in a week or two, call your cc company and tell them the charge is fine.
3c. Your credit card company is probably refusing the charge because backerkit uses a creator's separate Stripe account when they bill you. I think. Your cc company just sees my Stripe account, which hasn't been used for a year, jump up and start sending out hundreds of charges. It's not Backerkit's fault, and it isn't really mine, and we can't fault the cc companies for being leery in this age of scammers. Still a pain, though.
3d. I might be wrong about 3c.
4. Did anything really exciting happen while you were writing this update?
I accidentally closed the window in which I've been typing this. I shouted "No!" and put my hands to my mouth, like that would help. I did the "reopen last closed window" keystroke and everything is okay! Then I 'select all, copy'd so I'd have the text in a second place-–just in case.
5. Can I get bookmarks? Wait, no: "Can I haz bookmarks?"
The Backerkit fulfillment system is officially sold out of Playable Bookmarks, which means I am -almost- sold out of bookmarks. If you are an -overseas- backer who is ordering multiple add-ons, and you want some bookmarks, contact me directly at [email protected]. I should be able to find bookmarks for you if you are quick about it. Everyone else: I'm ordering more bookmarks now and you can get 'em later.
What other questions need to get added here?
Going to Metatopia fixed my brain up good. Sorry it made this fulfillment stuff a little buggy.
Books have arrived at both warehouses in the US. They'll start pumping out your packages soon.
I'm going to be at Pax Unplugged as part of their "Pax Rising" selection. This means that me or some me-analog will be sitting at a table, eager to sit you down and show you how SYMA or VAPR work.
-tim h
I'm at a proper computer! Now I can write a proper update! Let's treat it like a FAQ:
1. What's this about two books?
If your original pledge included the physical SYMA book then you are also getting VAPR. Both main books are included, even if your pledge level says "Physical Book + PDF". I think you can see them both in the little checkout window while filling your survey.
2. My shipping is expensive!
International shipping is the pits. It's going to be pricey, no matter what. If you are in the UK or EU it will still be pricey if you have add-ons, because those are getting fulfilled from the US. If you have an alarmingly high shipping number it might be an error, though, so don't hesitate to check in with me. Also, if your wallet is thin and you find the checkout process uncomfortably pricey, let me know in an email.
3. My credit card charge didn't go through!
3a. Check to see that your cc is up-to-date.
3b. If you have credit card issues that are now fixed on your end, there's probably no need to send me an email–backerkit will try your cc again as we work through orders. I appreciate the check-in but it should work itself out. If it hasn't done so in a week or two, call your cc company and tell them the charge is fine.
3c. Your credit card company is probably refusing the charge because backerkit uses a creator's separate Stripe account when they bill you. I think. Your cc company just sees my Stripe account, which hasn't been used for a year, jump up and start sending out hundreds of charges. It's not Backerkit's fault, and it isn't really mine, and we can't fault the cc companies for being leery in this age of scammers. Still a pain, though.
3d. I might be wrong about 3c.
4. Did anything really exciting happen while you were writing this update?
I accidentally closed the window in which I've been typing this. I shouted "No!" and put my hands to my mouth, like that would help. I did the "reopen last closed window" keystroke and everything is okay! Then I 'select all, copy'd so I'd have the text in a second place-–just in case.
5. Can I get bookmarks? Wait, no: "Can I haz bookmarks?"
The Backerkit fulfillment system is officially sold out of Playable Bookmarks, which means I am -almost- sold out of bookmarks. If you are an -overseas- backer who is ordering multiple add-ons, and you want some bookmarks, contact me directly at [email protected]. I should be able to find bookmarks for you if you are quick about it. Everyone else: I'm ordering more bookmarks now and you can get 'em later.
What other questions need to get added here?
Going to Metatopia fixed my brain up good. Sorry it made this fulfillment stuff a little buggy.
Books have arrived at both warehouses in the US. They'll start pumping out your packages soon.
I'm going to be at Pax Unplugged as part of their "Pax Rising" selection. This means that me or some me-analog will be sitting at a table, eager to sit you down and show you how SYMA or VAPR work.
-tim h
Comments
11