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Westley Coleman
over 3 years ago
Update On Your Travelbook Order.
Hello all!
Please read this!
I want you to know, I am working on solutions to our shipping dilemma and will ensure you get your reward!
The summary of the issue is as follows.
I want you to know, I am working on solutions to our shipping dilemma and will ensure you get your reward!
The summary of the issue is as follows.
- Back in January, we dropped off a huge bunch of orders with USPS and we discovered that they did not get scanned and no info was provided about there whereabouts.
- We did not know how many orders were affected by this status, and so we had you email us to get a gauge. From those emails we were able to pinpoint the specific batch and we determined it was around 200. So with 200+ units that disappeared, we discovered that we are short on the ballpoint pens. Our theory is that our supplier mixed up the fountain pens and ballpoint pens. That means, if you dont mind receiving a fountain pen instead, we will gift that to you so that you do not have to wait further.
- If not, more pens are in production and we will get the shipping expedited to us. It will likely take another month until those arrive here in Portland..
We will be responding to your emails today and tomorrow, please respond back indicating if you do not mind a fountain pen or are willing to wait for the ballpoint pen.
Now, as for the batch of 50+ orders that were dropped off on my porch, we are duplicating those today and will ship them out Monday. You will know if you are a part of this bunch because your tracking will show that it was delivered to Portland...
More to come, check the comments for smaller updates,
Thank you!
-Westley
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Westley Coleman
over 3 years ago
Resolving Shipping Issues, or Orders With Errors!
Hello all!
This update pertains to those still attempting to receive there reward, or those who received it incorrectly.
1. Shipments from one of our international shipping batches still shows a status of "To Be Dropped Off", OR "Waiting to be Scanned". It is a batch from January 17th. There may be some domestic orders in that batch as well. From our history with USPS, this indicates that this particular batch was not scanned and is unnacounted for. We have printed and shipped all of the orders so they were indeed dropped off and sent by us.
If this is your situation, what we need from you is the following: please email us with the subject line "Travelbook Shipping Issue". We will do what it takes to get your status to be delivered. Typically we try to cancel the original order, and then duplicate and ship it again. ( [email protected] )
2. Now if you are having seperate issues, please email us with the subject line "Travelbook Issue". ( [email protected] )
Strangely, our spam filter caught dozens and dozend of email inquiries that came through our website. We are sorry for the delay in responding that this caused.
Emailing us directly with said subject lines will help us prioritize your situation and bring it to a happy resolution!
Thank you!
-Novel Team
This update pertains to those still attempting to receive there reward, or those who received it incorrectly.
1. Shipments from one of our international shipping batches still shows a status of "To Be Dropped Off", OR "Waiting to be Scanned". It is a batch from January 17th. There may be some domestic orders in that batch as well. From our history with USPS, this indicates that this particular batch was not scanned and is unnacounted for. We have printed and shipped all of the orders so they were indeed dropped off and sent by us.
If this is your situation, what we need from you is the following: please email us with the subject line "Travelbook Shipping Issue". We will do what it takes to get your status to be delivered. Typically we try to cancel the original order, and then duplicate and ship it again. ( [email protected] )
2. Now if you are having seperate issues, please email us with the subject line "Travelbook Issue". ( [email protected] )
Strangely, our spam filter caught dozens and dozend of email inquiries that came through our website. We are sorry for the delay in responding that this caused.
Emailing us directly with said subject lines will help us prioritize your situation and bring it to a happy resolution!
Thank you!
-Novel Team
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Westley Coleman
over 3 years ago
1779... AND International Shipping Update!
1779...
THE climax of the United States Revolutionary War,
AND
the number of orders we have shipped thus far...
Hey bookish friends
As I am writing this, we have shipped precicely 1779 shipments. We are thrilled by their reception. See the social media tags below.
International Shipping Update
In order to avoid the mishandling of orders amidst the chaos of Christmas shipping logistics, we are going to begin shipping to international backers starting in January. Shipping internationally can feel like murphys law... and so we want to make the process as swift and straightforward as possible for everyone.
A few important details for our international backers.
Receiving your package will mostly likely require action on your part. Most United States shipping providers hand-off packages to your local postal service. Your courier may try to contact you via phone call or email to pay customs fees/verify information. OR there may be a point in the tracking updates when the updates have stopped. The majority of the time, this means that your local post office has your package, and is waiting for you to come retrieve it.
Your local courier cannot update the tracking becasue they are totally disconnected from our systems. So be prepared! You may have to present yourself to your local courier with a valid ID in order to retrieve your package. Let us know if you have any questions.
We will do our best to make sure all of you wonderful people receive your items! We are so thankful for you.
Your local courier cannot update the tracking becasue they are totally disconnected from our systems. So be prepared! You may have to present yourself to your local courier with a valid ID in order to retrieve your package. Let us know if you have any questions.
We will do our best to make sure all of you wonderful people receive your items! We are so thankful for you.
We will check in again soon!
Much love
-Westley & team
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Westley Coleman
over 3 years ago
Commencing Fulfillment.... 🚀
Hey all! We hope you are well.
Due to delays with our packing/box supplier, we have not been able to begin packing orders. But the good news is that we will begin tomorrow when they deliver the boxes to us!
Unfortunately we cannot guarantee Christmas time deliveries for some of our distant international friends. But our domestic friends should receive packages by Christmas time.
Thank you for your patience and goodness. I will update you again this week with some photos of the wild operations/fulfillment.
Travelbooks, stationery, pens, notebooks, stickers... they are looking FABULOUS. We are thrilled to get them into your hands.
Much love, talk soon
-Westley
Due to delays with our packing/box supplier, we have not been able to begin packing orders. But the good news is that we will begin tomorrow when they deliver the boxes to us!
Unfortunately we cannot guarantee Christmas time deliveries for some of our distant international friends. But our domestic friends should receive packages by Christmas time.
Thank you for your patience and goodness. I will update you again this week with some photos of the wild operations/fulfillment.
Travelbooks, stationery, pens, notebooks, stickers... they are looking FABULOUS. We are thrilled to get them into your hands.
Much love, talk soon
-Westley
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Westley Coleman
over 3 years ago
Did you move? Will you be moving before January? Update Your Address! You have until Monday the 28th of November.
Dearest nerdy friends,
1. We are expecting the Travelbooks and other goodies to arrive within the next two weeks!
We would like to ship them to your address. IF your address is changing before January 1st, please go into your pledge manager and put your new address into the system. You have until November 28th to update your address. After that date we will lock the address, and ship your order to it. You can access your pledge manager here: https://novel-bookwallets-2.backerkit.com/.
2. Check this out.
3. What have we been up to?
-Website rennovations
-Designing and ordering the stationery (they are delicious) (Sneak peaks soon)
-Finalizing the unboxing experience for Travelbooks
-Working on new bookwallet/Travelbook/Journal designs !!!
-Finalizing bookjournal samples!
-Played my first D&D game. (I was a Deep Gnome Rogue named "Gooch Mongous")
4. What have you been up to?
I will be in touch very soon with thrilling updates. Our home is about to be a delightful chaos as we squeeze this fulfillment in before Christmas time.
I hope you are spending quality thankful time with people who are dear to you!
Much love. Keep Reading.
-Wes & team <3
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Westley Coleman
over 3 years ago
Timeline Update! Production Complete
Hey book lovers. I hope this Autumn is carressing you with its sunshine chill :)
So we are just about to ship from our manufacturer to us in Portland. That is a fairly long trip, even expedited. We should receive them here the first week of December. Then we will send them to your pretty faces. :)
We hope for these beauties to arrive to you before Christmas, but unfortunately we cannot make that guarantee :(
If you are moving or planning on moving, you will have untill the last week of November to update them.
Thank you all! We appreciate you.
Talk Soon :)
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Community Leaders
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Silver
Engaged with this project 10+ times 🌟
Silver
Engaged with this project 10+ times 🌟
Silver
Engaged with this project 10+ times 🌟
Like others posting here, I still have not received my reward. I emailed on 2/14 and again on 2/26. Both times, I received an automated reply that I would hear from someone in 72 hours, but that has not happened. I posted a comment to the 3/2 update, but never got a response. I never received a shipping notification for my Travelbook. When I go into BackerKit, there’s a USPS tracking number. When I first discovered this in February, the tracking said that the shipment was received in Portland, OR, on 12/9. Nothing since then. When I check the tracking number now, it says the label was created, but the package hasn't been received. I'm fine waiting if something has gone wrong on the creator's end, but I would appreciate someone confirming that my order is outstanding and that they will eventually be filling it. Unfortunately, after all this lack of communication, I'm worried I'll never hear from them and should just dispute the charge with my credit card...
Silver
Engaged with this project 10+ times 🌟
I have received nothing. No replies to my emails, no email indicating that perhaps it was sent or lost or stolen or disappeared...nothing. It is now mid May and no word. Will there be an update and will we receive our orders at some point soon, please? Thanks.
Westley Coleman
CREATOR
Invested in BackerKit’s future during our Wefunder campaign
about 3 years ago
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