BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

What type of backings will these pins come with?

Each pin will come with rubber backings but will also come with an additional set of butterfly clasps.

Will the pins have backing cards?

In order to cut costs and save on environmental waste, we've switched our pin packaging towards cotton bags. It helps prevent pins from scratching and gives you an additional option to store them!

How big are these pins?

Each pin will be 2 inches!

There are only two tiers to your campaign, what if I want more than one pin but not the whole set?

To make things easier on everyone we've opted to offer a single pin reward tier and allow backers to select additional pins through the add-ons tab. You will get to select which pin on the reward tier during our survey stage.

Will your pins be available after the campaign?

Most pins, yes, and only if the campaign meets its funding goal. The only pins that will not be available (or available only in very small quantities) after the campaign are the who collaborative pins (both marked via the stretch goals tab).

Have you considered making [suggestion]?

While I'm glad you like this campaign enough to be inspired to make suggestions, we can't accept any at this time.

How does shipping work?

Backerkit's system has opted to charge for shipping of items after the campaign has been completed. This means that the prices on each reward tier apply to the items only and you will pay shipping during our fulfillment stage. Please refer to our shipping guide graphic on the project's main page for shipping estimates. We will always aim to try and keep the shipping costs as low as possible. Sorry for any inconvenience!

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

Can't find an answer to your questions?