Updates

What's Shipping Now (Phase 1)
Phase 1 US domestic shipping is currently being processed by our fulfillment partner.

If you received your package and something seems off or missing - please reach out to us at [email protected] so we can address this. There are a few missing components or incorrect component messages we have gotten along the way - these will be addressed as soon as we receive our replacement/extra components. But if you have one of these concerns, let us know right away via email.  

This includes:

If you ordered any combination of the above and are located in the US, your package is either on its way or will be shipping soon. Orders are going out in batches, so if yours hasn't shipped yet, it's coming. We did have to send more copies of the ArchRavels Base Game to fulfillment, so if your order includes the Base Game and it has not shipped yet, that is why. We expect that they will arrive with them this week.

International shipping details will be coming in a future update - We're going to be hand-picking, packing, & shipping these due to the volume & volatility of international shipping. 

As previously mentioned, we split the fulfillment of this campaign into 2 phases. The 2nd phase will ship later this year and will include items that were not covered in Phase 1. 

Both Rivals! & Award Season have been submitted to our manufacturer and are moving through proofing now. We are also waiting to receive the Gametrayz materials. We're targeting later this year for Phase 2 shipments. We'll share a more specific window once we're through proofing and into production.

Phase 2 will ship separately at no additional shipping cost to you. You will not be charged again for shipping.


A Note on Tracking

Tracking emails are being sent as orders ship, but some of you may have received your package before getting a tracking notification — or not received one at all. Orders are going out in batches and tracking numbers follow as they're processed.

If you haven't received your package and don't have a tracking number, email us at [email protected] and we'll look into it.

I've run out of ways to sign off these messages ¯\_(ツ)_/¯

We're still here. We're still grinding on finishing this up. Everyone involved with XYZ really appreciates those of you who have expressed your empathy, understanding, and patience as we work through all of this.  It's honestly the only reason we've kept going here.  

Stay Crafty,
Team XYZ

PS: If you have an issue, please email us ([email protected]); if you just mention it in the comments here, I promise it will likely be missed.

Hi All,

Shipping has been charged for all domestic orders and that money has been paid to our fulfiller, things are officially in motion!

Our fulfillment partner will begin shipping orders out as soon as Wednesday. Tracking numbers will go out in batches as pledges are processed, so if yours doesn't show up right away, don't panic, it's on its way.

Our next update will come when we have international orders sorted out.

Stay Crafty,
Team XYZ

Hi Crafters,

We've been hearing from a lot of you with questions about updating payment and shipping information.

We want to make sure everyone has time to get squared away, so cards won't be charged until Thursday, March 5th.

REMINDER: This is for Wave 1 Shipping to US DOMESTIC backers only. If you are waiting for Wave 2 items, those are not part of this phase.

If you need to update your payment information before then, you should be able to do so directly in BackerKit on the review page of your survey. If you run into any issues, we've spoken to BackerKit support and they are ready to help, just reach out to them here: https://archravels-magic-socks.backerkit.com/faq#contact-us

Once charges go through, pledges will start going out shortly after.  

There are also a few folks who have reached out to update their addresses, we will take care of those backers as well to make sure everyone gets their stuff.

Stay Crafty, 
Team XYZ

Hi Crafters,

*DOMESTIC* Shipping quotes are done and uploaded. You can log into the pledge manager now and see exactly what your shipping charge will be, it'll be billed to the card you have on file in BackerKit, so make sure your payment information is up to date.

International shipping information is still being processed and will be handled separately from domestic orders.

Once charges go through, tracking numbers will start going out in batches as we process and send pledges. If yours doesn't show up right away, don't panic, it's on its way.

That's all for this update. In the coming weeks we'll have a Rivals and awards season focused update to share, so stay tuned for that.

Thank you all for hanging in there with us — we're almost there.

Stay Crafty,
Team XYZ

Hi Everyone,

Good news, the address update process is here, and it's simple!

As promised, we now have a way for you to get your updated address on file. All you need to do is fill out the Google Form linked below, and we'll make sure your pledge ships to the right place.

📍 Update Your Address Here

A few important things to keep in mind:

You'll have one week from today to submit your update. After that, we'll be moving into shipping mode and won't be able to make changes, so please don't wait!

This form is for US-based backers only. If you're an international backer, please email us directly at info@xyzgamelabs with a subject line starting with "international address change" and we'll get you sorted.

As always, we appreciate your patience through this process. You're almost there!

Stay Crafty,
Team XYZ