Updates
Check out the latest news and keep up with progress
PROJECT UPDATE
XYZ Game Labs
CREATOR
1 day ago
Project Update: Cards Being Charged for Shipping March 4th
Hi Crafters,
We've been hearing from a lot of you with questions about updating payment and shipping information.
We want to make sure everyone has time to get squared away, so cards won't be charged until Thursday, March 5th.
REMINDER: This is for Wave 1 Shipping to US DOMESTIC backers only. If you are waiting for Wave 2 items, those are not part of this phase.
If you need to update your payment information before then, you should be able to do so directly in BackerKit on the review page of your survey. If you run into any issues, we've spoken to BackerKit support and they are ready to help, just reach out to them here: https://archravels-magic-socks.backerkit.com/faq#contact-us
Once charges go through, pledges will start going out shortly after.
There are also a few folks who have reached out to update their addresses, we will take care of those backers as well to make sure everyone gets their stuff.
Stay Crafty,
Team XYZ
PROJECT UPDATE
XYZ Game Labs
CREATOR
3 days ago
Project Update: Shipping Costs Uploaded
Hi Crafters,
*DOMESTIC* Shipping quotes are done and uploaded. You can log into the pledge manager now and see exactly what your shipping charge will be, it'll be billed to the card you have on file in BackerKit, so make sure your payment information is up to date.
International shipping information is still being processed and will be handled separately from domestic orders.
International shipping information is still being processed and will be handled separately from domestic orders.
Cards will be charged Friday February 27th, you will get an email notification a couple of days before.
Once charges go through, tracking numbers will start going out in batches as we process and send pledges. If yours doesn't show up right away, don't panic, it's on its way.
That's all for this update. In the coming weeks we'll have a Rivals and awards season focused update to share, so stay tuned for that.
Thank you all for hanging in there with us — we're almost there.
Stay Crafty,
Team XYZ
PROJECT UPDATE
XYZ Game Labs
CREATOR
23 days ago
Project Update: Address Updates: How to update your address
Hi Everyone,
Good news, the address update process is here, and it's simple!
As promised, we now have a way for you to get your updated address on file. All you need to do is fill out the Google Form linked below, and we'll make sure your pledge ships to the right place.
A few important things to keep in mind:
You'll have one week from today to submit your update. After that, we'll be moving into shipping mode and won't be able to make changes, so please don't wait!
This form is for US-based backers only. If you're an international backer, please email us directly at info@xyzgamelabs with a subject line starting with "international address change" and we'll get you sorted.
As always, we appreciate your patience through this process. You're almost there!
Stay Crafty,
Team XYZ
PROJECT UPDATE
XYZ Game Labs
CREATOR
about 1 month ago
Project Update: Address Updates: We Hear You
Hi Everyone,
We've seen the questions coming in about address changes, and we completely understand the concern—it has been longer than usual between locking addresses and shipping.
We want you to know: we hear you, and we're actively working on a solution to handle address updates. Most importantly, we guarantee that everyone will receive their pledges at the correct address. No one is getting left behind.
We'll have more details on the address update process soon. Thanks for your patience while we work this out.
Stay Crafty,
Team XYZ
PROJECT UPDATE
XYZ Game Labs
CREATOR
about 2 months ago
Project Update: Shipping Update: We're Getting Closer!
Hey everyone,
Quick update on where we are with shipping:
The Good News: We've finalized our fulfillment partner and have all the shipping quotes in hand. This means we now know exactly what it's going to cost to get your rewards to you.
What's Next: Our next step is to load these shipping costs into BackerKit so we can begin charging for shipping. Once that's done, you'll be able to see your specific shipping charge before we process anything.
Important: You'll Have Time to Review We're going to give you one week between when the shipping costs go live in BackerKit and when we actually charge your payment method.
We'll send another update once the shipping costs are loaded into BackerKit with clear instructions on how to view your shipping quote and what the timeline looks like for charging.
As always, stay crafty!
Team XYZ
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