Hi Crafters,

Adam checking in—you’ll notice Jordan isn’t writing this update. He tore his ACL and recently had surgery, so he’s been out of commission while recovering. I’m stepping in to keep things moving forward.

We need to address a recent complication: as we work to finalize shipping, our fulfillment partner has informed us they can’t accommodate the DDP shipping we’d planned for our EU backers. This means an unexpected change to how international orders will be handled, and we’re sorry for this additional hiccup as we work to get your games delivered.

Here’s where we stand:
Shipping Quotes Coming Next Week

We’re finalizing the shipping quote from our fulfillment partner, and you should expect to see the shipping amount added to your order next week. We’ll send another update with detailed instructions on how to complete your payment.

Once we’ve collected the shipping fees, we’ll forward everything to our fulfiller, and they’ll begin packing and shipping your orders out. 

For Non-US, Non-EU Backers:
Your orders will ship DDU (Delivered Duty Unpaid), which means you will be the importer of record. Depending on your local jurisdiction, you may be responsible for import duties, taxes, or customs fees when your order arrives in your country.

For EU Backers:
We initially planned to collect VAT from you and remit it on your behalf so your orders would arrive with no additional charges. Unfortunately, our fulfillment partner has informed us they are unable to ship DDP (Delivered Duty Paid).

This means your orders will also ship DDU, and you will be the importer. We understand this isn’t ideal, and we sincerely appreciate your flexibility and understanding as we navigate these logistics.

What’s Next?

Thank you for your continued patience as we work through these final steps.

Stay Crafty,
Team XYZ

P.S. If you have questions about DDU shipping or import duties for your country, feel free to reach out to us at [email protected], though we recommend also checking with your local customs authority for the most accurate information about potential fees.

Hi Crafters,

We've been hearing from a lot of you with questions about updating payment and shipping information.

We want to make sure everyone has time to get squared away, so cards won't be charged until Thursday, March 5th.

REMINDER: This is for Wave 1 Shipping to US DOMESTIC backers only. If you are waiting for Wave 2 items, those are not part of this phase.

If you need to update your payment information before then, you should be able to do so directly in BackerKit on the review page of your survey. If you run into any issues, we've spoken to BackerKit support and they are ready to help, just reach out to them here: https://archravels-magic-socks.backerkit.com/faq#contact-us

Once charges go through, pledges will start going out shortly after.  

There are also a few folks who have reached out to update their addresses, we will take care of those backers as well to make sure everyone gets their stuff.

Stay Crafty, 
Team XYZ

Hi Crafters,

*DOMESTIC* Shipping quotes are done and uploaded. You can log into the pledge manager now and see exactly what your shipping charge will be, it'll be billed to the card you have on file in BackerKit, so make sure your payment information is up to date.

International shipping information is still being processed and will be handled separately from domestic orders.

Once charges go through, tracking numbers will start going out in batches as we process and send pledges. If yours doesn't show up right away, don't panic, it's on its way.

That's all for this update. In the coming weeks we'll have a Rivals and awards season focused update to share, so stay tuned for that.

Thank you all for hanging in there with us — we're almost there.

Stay Crafty,
Team XYZ