Thanks to you, Surveys are already 66% complete! As a reminder,Surveys have been sent via separate email from Backerkit! Can't find yours? Click here! If you missed out on the campaign, you can also make your preorder here!
If you elected to 'Pledge Over Time', you might have noticed the second of your four overall payments was charged recently! If you have any issues with your card, or the payment itself, this can be fixed via Backerkit too.
In the background, work continues on writing and layout as we look forward to the upcoming release of some playable test content & Quickstart! Excitingly, the Starships miniatures are almost finished sculpting as you can see from the below WIP!
WIP
We look forward to more updates shortly, and in the meantime feel free to email [email protected] any time with any queries or help required, cheers!
Hi everyone! We hope you've had an excellent weekend! As of getting this email, you should hopefully have received, or are about to receive, a link from Backerkit via to complete your Survey! This will be an opportunity for several things:
Upgrading your Pledge Level, to take advantage of the additional discounts at higher levels - especially if you originally pledged for $1 only
Selecting any additional Add-Ons you may like (For example, the new Berg Plushie...)
Choosing the variants / options associated with your selections (e.g. DnD vs SF2e, your size of shirt, etc.)
Providing your shipping address and payment details - this address can be changed later if you move!
It's important to complete the Survey as soon as practicable too please; as getting final numbers ASAP helps us begin production even sooner!
ATTENTION: Pledge Over Time Backers: When the surveys are ready, you'll receive your link when the final instalment is paid, no worries! You can also pay the instalments earlier if desired.
Your first port of call is our dedicated email address; [email protected] ! There is the potential for comments on the Backerkit page or messages within our Discord to become buried due to everyone's enthusiasm, whereas our inbox ensures that the team will get to your message!
Hi everyone! We hope you've had a great weekend, we have a whole lot of exciting updates to share!
Firstly, thank you to everyone for resolving any card issues with their banks - we've had a few people reach out who have had a bit more trouble, particularly with international transactions, apologies!
To help fix this, we've organised a process (detailed below) to help get you back on track before Surveys are sent.
As always, for any issues your first port of call is our dedicated email address; [email protected] ! There is the potential for comments on the Backerkit page or messages within our Discord to become buried due to everyone's enthusiasm, whereas our inbox ensures that the team will get to your message!
Thanks for your patience as we've resolved this - in short, we can provide an invoice via Square (or Paypal as a contingency), and the process is as follows:
Email us via [email protected](To avoid scams, we won't reach out via any other email, and communication will only be via this email, or official means such as Backerkit themselves!)
We'll reply back with a screenshot of your Pledge, from which you can confirm things all looks correct
Invoice will be issued via parent LLC, after which we can manually adjust your Pledge to be 'Paid'! You'll also receive payment confirmation and an itemised receipt.
In good news, our Survey setup has been approved by Backerkit and we're almost ready to go live with it! This will take the form of an email sent to the same one used for your Backerkit account, and it will be an opportunity for several things:
Upgrading your Pledge Level, to take advantage of the additional discounts at higher levels - especially if you originally pledged for $1 only
Selecting any additional Add-Ons you may like (For example, the new Berg Plushie...)
Choosing the variants / options associated with your selections (e.g. DnD vs SF2e, your size of shirt, etc.)
Providing your shipping address and payment - this address can be changed later if you move!
As you can see in the above image, the initial step as part of this process is the 'Smoke Test'; where Surveys are sent to a random allotment of 5% of Backers, across all Pledge levels! If you're one of these individuals, great! If you have a particularly good or bad experience feel free to let us know via [email protected] and we can amend things before the full Survey is sent to everyone over the next 1-2 weeks.
It's important to complete the Survey as soon as practicable too please; as getting final numbers ASAP helps us begin production even sooner!
Pledge Over Time Backers: When the surveys are ready, you'll receive your link when the final instalment is paid, no worries! You can also pay the instalments earlier if desired.
Finally: this Survey is different to 'Preorders'!! If you see any updates from us regarding 'Preorders', it is directed at those who followed the campaign however did not back it originally - As a Backer, thank you for your original support, you're all set!
Work continues in the background, notably:
General writing & character artwork
Starship miniature sculpts in progress, expected completion in October
Protogen Shuttle test printing in final assembly, expected completion in October
Planning setups for Midwest Furfest & PAX Unplugged (Illinois & Philadelphia respectively, USA, December) - Booths at both conventions, more details to follow!
Packaging design and layout:
Dice boxes!
More examples of Player Characters using our species creation rules!
Additional minis by Tim Turnbull - @timmothy_turnbull
We'll post another update when the Test Survey ('Smoke Test') is sent too - until then, thanks again and until next time!!
Hi! Thanks again for the amazing support throughout the campaign! We're at the stage now where cards are being charged, and if you have any questions or issues during this process we're happy to help!
Your first port of call is our dedicated email address; [email protected] ! There is the potential for comments on the Backerkit page or messages within our Discord to become buried due to everyone's enthusiasm, whereas our inbox ensures that the team will get to your message!
It also helps provide a chain of information should the query be a bit more complex or sensitive (for example, changes of address).
Notably, it may be our location in Australia (sorry!):
"International Payments
Many crowdfunding campaigns are international, and if the creator is based in a different country than you, your bank might block the charge."
To make things easier, we've also changed the 'statement descriptor' on any charges to be the following - this could be communicated with your bank to help too!
Concurrent to the above, this should hopefully help!
We are in the process of creating the 'Survey', which will be firstly sent to Backerkit for their own verification, ideally this week! We will give everyone some time (1-2 weeks) to arrange their card payments before we begin to send out Surveys, and much more information regarding this process will be provided before we do!
If you opted to 'Pledge Over Time'; your Survey will become available after the final payment has been made, and we'll ensure to keep the Survey open for you! Of course, if you pay the balance early then you can get earlier access no worries.
In a similar manner, addresses collected during the Survey process won't be finalised until we are ready to ship! If you are moving homes, no worries - just use your best address or email us ([email protected]) should things change!
In the meantime, we have been in the process of finalising our own colour print of the Shuttle, courtesy of 2nd Dynasty, and also commencing the sculpting process for the Starship miniatures! During the campaign we have of course been busy on several other things too, which we look forward to sharing with you in updates shortly!
With 1831 generous Backers, $508,008, multiple days on Backerkit's front page, 9 hours & 26 minutes of 'Overtime Mode', a massive 155-person Backer Train, 27 Stretch Goals unlocked, andall manner of freebies later, we're finally at the finish line!!
On behalf of everyone in the team, we can barely believe this result and really, really appreciate your support and the trust you've placed in us to continue creating awesome and quality offerings!
Wow!!
It's quite late here in Australia, where we've also been in the process of creating the Backerkit 'Surveys' that will go out via email over the next 2-3 weeks ideally!
We're also preparing a more formal update with information regarding some more exciting announcements - in the meantime have a great day/night and we look forward to providing you our next update very soon!
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