Hi! Thanks again for the amazing support throughout the campaign! We're at the stage now where cards are being charged, and if you have any questions or issues during this process we're happy to help!

Your first port of call is our dedicated email address; [email protected] ! There is the potential for comments on the Backerkit page or messages within our Discord to become buried due to everyone's enthusiasm, whereas our inbox ensures that the team will get to your message!

It also helps provide a chain of information should the query be a bit more complex or sensitive (for example, changes of address).

In addition to this, Backerkit has a great FAQ section! Noting some of the issues experienced so far, here's a quick digest:

Backerkit has an excellent help section here: Why is payment declining and how to fix it? - BackerKit Help

Notably, it may be our location in Australia (sorry!):

"International Payments

To make things easier, we've also changed the 'statement descriptor' on any charges to be the following - this could be communicated with your bank to help too!

It's also possible to try a different card: How do I update my payment method? - BackerKit Help

Concurrent to the above, this should hopefully help!

We are in the process of creating the 'Survey', which will be firstly sent to Backerkit for their own verification, ideally this week! We will give everyone some time (1-2 weeks) to arrange their card payments before we begin to send out Surveys, and much more information regarding this process will be provided before we do!

If you opted to 'Pledge Over Time'; your Survey will become available after the final payment has been made, and we'll ensure to keep the Survey open for you! Of course, if you pay the balance early then you can get earlier access no worries.

In a similar manner, addresses collected during the Survey process won't be finalised until we are ready to ship! If you are moving homes, no worries - just use your best address or email us ([email protected]) should things change!

In the meantime, we have been in the process of finalising our own colour print of the Shuttle, courtesy of 2nd Dynasty, and also commencing the sculpting process for the Starship miniatures! During the campaign we have of course been busy on several other things too, which we look forward to sharing with you in updates shortly!

Cheers!!