Upon posting the last update a number of you weighed in that you have not received your rewards for one reason or another. With that notice, I began looking into it and locking down orders, confirming addresses, and having those pushed through to the warehouse. In total, there were about 87 of you affected in total (including the black apron backers). Now incomplete or unshipped pledges aren't necessarily something new about a campaign, there are always a handful of backers that are held up for one reason or another. Though what makes this sting a bit more was the time-sensitive nature of calendars and coffee, and it being practically impossible for backers to reach me through the project and having to resort via communications in other platforms.
Retrospectively, with this year's (2023) calendar, I tried a whole bunch of things:
-a new platform (which pushed back our launch date, and cause a headache of communication problems that wouldn't have happened in another platform, i get no notification on comments or discussions aside from ones i directly create, nor am i able to respond to nested comments)
-a coffee collaboration (which worked out ok, if everything else didn't get pushed back)
-gold foil (which didnt work out due to the plant not understanding gold foil printing vs gold ink and that mistake happening amidst the rush of just trying to get them asap.)
-Art prints (art prints themselves worked out ok, the gold foil made it a little complicated, in regards to timing and packaging, but the originals I feel like might be better done with a different system.)
-Overseas production (on its face a good thing logistically, however only really possible with more time, and sadly enough this project had everything but time)
That said, at this point, everyone remaining should have an order import notice from Metal Weave Games, and if not by the latest tomorrow, with tracking to come with it as well (at least what the warehouse is telling me)
Now, I know getting a calendar almost 6 months later feels pretty shitty, and I frankly agree with that. If we're continuing to leverage Backerkit as a platform (at least as an experimental one), we can look to launching the 2024 calendar in this space as well. The one thing that Backerkit does offer is special/hidden pledge levels. To help make up for this rocky project finish, I'm going to offer all impacted backers special tiers for 2024, reducing the price of the Calendar (and any subsequent calendars), based on when you received your rewards, with the base calendar price moving to $20, the special tier for everyone in this project will be as follows:
-Jan/Feb -25% ($15)
-March/April -50% ($10)
-May+ 80% ($4)
This is the best I feel like I can offer, without going into a rabbit hole of trying to give away free digital downloads or something else, especially as the scale of those affected varies and the things people want vary greatly as well. I can only do better by continuing to do better next time, and this might not be good enough for some of you, I understand that.
Anyways, I do try and check comments a few days after posting, but until Backerkit implements a notification feature, the best way to probably get a hold of me is via email, [email protected].
Andreas
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Still waiting for the christmas gift to my wife, 5 months later... I bought a calendar for myself and one for her, at this point I would like my money back. It is incredible how well this did and how terrible the backers have been treated. Even if I got the calendars today, I would be disappointed to say the least in this highway robbery.
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I got my original painting. I had been asked to list four that I wanted. Didn't get any of those four. Got the Kirin, which is beautiful. But honestly was my least favorite of the bunch. Which honestly makes the extra I spent for it feel like a waste. But that's the only thing I have gotten. No calendar even though April is almost over. No plushy I added on. And no coffee I promised ro friends. And if it's just been sitting for rhe last few months it's gonna be stale. I have backed the baby bestiary before and there were no issues. I loved the books I got. And I have alway lamented when I miss one of the calendars. But this has been the worst kickstsrter project I have been a part of. The calendar feels like a waste at this point. Yeah I like the art but it's wasted as a calendar. A quarter of it has passed by already. And I know rhe gold foil has caused issues. I would rather have gotten it all without rge gold and just had it.
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So I received my original Catbat art print. It is amazing. Thank you so much!!!!
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This project has to be written up as a total failure at this point. Most of us have done crowdfunding projects before, we know things happen and delays are part of it. But the total lack of communication on the subject from the creators is unacceptable. Ghosting your backers is no way to run things. Incredibly disappointed in Metal Weave Games.
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4 pages of the calendar are obsolete now; it may have been a better idea to have done a 2024 calendar instead of a 2023 one and be more than 4 month behind... Hell Dollarama has better options that 4 months late calendar. Should we expect it this year? Will there be anything goven to compensate for the failure to provide product and updates?
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I tried to give the benefit of the doubt 2 months ago. But now we're in April, we have no updates, and no products. Just any form of communication would be better than leaving your backers in the dark.
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Hi, I still haven't recieved any updates on this, and it's april. Is there a way to track this? The lack of update is getting unnerving
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My Shopify delivery still says partial delivery, when can we expect the full Art prints to be sent?
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Do we have ANY updated on shipping of these to US backers? Its 2 days from March and still no calendar and ZERO communication as to when (if?!?!) we can expect to receive. I appreciate supply chain problems but the lack of communication is upsetting.
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Any update on the delays/what's going on? I had completely forgot about backing this & all prior calendars have been so prompt - this seems to have really been a bit of a let down. Hope it arrives eventually.
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When will the art prints be shipping? I love the calendar and the coffee but still missing the added art prints!
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I know this project has probably been an unpleasant and stressful process for the whole team, and factors outside of your control have made a nightmare of time lines. If we can get an update with an estimation of percentage of deliveries that are shipped, and what's remaining, that would be appreciated. That said, you guys have been awesome on many previous projects, and as I hope you plan on continuing the calendars next year. Thank you for dealing with all this anger and madness.
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Middle of February and it still says mine haven't even shipped yet, which wouldn't be the worst cause I mostly bought this for the art. My issue is I payed for shipping back in January and still no updates....
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I didn't recieve any new updates on this, it's february and i am still using the pdf...
