Community

Hey, Cookie Crew~

I just wanted to pop in and let everyone know that all of our cookies are finally done, and ready to ship to the fulfilment center. It has been a bumpy ride during production and I really appreciate all of the patience and understanding. We are one step closer to fulfillment!

They will be traveling by sea for a month, so let's wish 'em luck.

IMPORTANT: I realize it has been awhile since a lot of you have filled out your surveys, so if you need to update an address or would like to check that it is correct on my end, feel free to message me on:

Discord: Charmsey
or
[email protected]

Be sure to include your email or name associated with Backerkit and your order so I can look you up quickly.

Charmsey

Hey Cookie Crew~

I apologize for delays and my absence. If you aren't apart of the Discord, I highly recommend joining if you can.

Discord: https://discord.gg/9CMW2uuJHr

I really want to start off by thanking everyone again for your trust and patience in this project. I am so embarrassed and disappointed in myself over having missed my deadline for delivery. I promise I am learning a lot, and series 2 will be completely different. I've learned a lot about our manufacturer. We have a great designer, and a wonderful agent, and I plan on sticking with them forever, but obviously production is a bit slower for some reason. I will keep this in mind for Series 2.

We ran into an issue with Madame's hair bow. The production team had used a wrong clip, so they are having to redo her bows with the proper clips. This is just another set back, but I think it is the only one. Everything else is complete. Shipping is fully paid for, so I imagine they'll be taking their little sea voyage to our fulfillment center soon!

As soon as our agent lets me know they've been shipped, I will post an update screaming about it with excitement. We are so close.

Okay, everything below this is about a major change in my life that involves death, so if you aren't in the headspace for that I understand. Please take care.

TW Below: Death

As some of you know, I have been my grandma's caregiver for a long time. She raised me, loved me, and is a large part of why I am who I am today. So, it pains me to say that she passed away December 21 2025. My heart is absolutely destroyed. I feel like a part of my soul has been stripped away from me. It has been an absolute rollercoaster since November. She was on life support at one point, and came off it after 3 days, and the way things were going, I thought for sure we had more time, but...

She ended up coming home on hospice. She wanted to be home, and I wanted her to be too.  I spent all of November and December doing my best to keep her comfortable.

I don't know where I'm going with this really. I just want to say that I've been absent and struggling. My life feels so different and I don't know what to do or think.

I guess I just appreciate the patience and kindness from everyone in our community. No one has been mean about the delays, and I don't take that for granted.

My grandma told me a week before she left me that she was proud of me and I want to keep making her proud. I know she was proud of Circus Sweeties. She always wanted to show them off to anyone who came into the house. She'd tell family about it any chance she got.

I wish she could be here to see Series 2 launch, but I'll just have to hope she is with me in spirit. I'm not religious or anything, but I like to think a part of us exists still, even after we've left our physical bodies.

I miss her a lot. And I'm rambling... so...

um. Thank you to all of you who supported this campaign and gave me a chance to show my grandma that all those art supplies and tablets she bought me growing up could manifest into something so positive and great in my life.

I'll talk to y'all soon.

Charmsey

Hello, Cookie Crew~

I just wanted to pop on and let you all know that as much as I wanted to start fulfilling late November, it looks like we are not going to be able to make this deadline.

New Deadline: End of February

There are many reasons I'm setting it out a little further, but the primary reason is that even if we could get packages out in December, I worry that shipping is going to be a nightmare. The delivery services are going to be overwhelmed and I worry packages will get lost.

I have made the mistake several times now of setting the date sooner, rather than later, which then puts me in the position of letting everyone down, and having to provide a new date once again. I'm very very very hopeful that this time around, I've set it out far enough and that we will absolutely make it this time.

Some of you are probably wondering what all the hold up is, and I get it.

1. We had issues with the collars. The snap buttons were breaking at a high frequency, and we had to figure out another way to make them.
2. We had to wait for some fabrics to restock.
3. There was testing that had to be done.
4. I had trouble getting payment to go through in the beginning for mass production
5. There were some Chinese Holidays

I'm probably not listing everything. There are likely things I don't even understand or know about. I trust our manufacturer. We have a really good team, and I am confident they've been working as fast as they can.

We discussed sending part of the items now and part later, but they still wouldn't be here in time. Air shipping takes 20 days, and sea takes 30. So, I decided we'll just wait.

I know it's disappointing. I'm disappointed, too. I really want to fulfill soon, and be able to start new projects.  We had a lot of characters to complete, and the dolls are quite large. I am not sure if doing a smaller lineup in the future will result in a quicker turnaround.

I have a lot to think about when it comes to Series 2. I want it to run smoother, for sure. I really appreciate everyone's patience. I know this really really stinks, and I hate sitting here typing it, but there is no way around it at this point.

I will keep y'all posted. I want you to know I'm not ignoring anyone. I will post, even if I don't have any new news, just so you guys know I'm here suffering with you!!

If you have any concerns or questions or you need address changes, please feel free to reach out:
[email protected]
Please include the issue in the title, and the email associated with your Backerkit if you need a change made!

I apologize a million times. u____u

Charmsey