According to the manufacturer, the Nessie Shakers did leave the factory and are on the way to our fulfillment center. I really appreciate the patience with this!
I will share an update with everyone as soon as the fulfillment center let's me know they arrived!!
We also got some missing accessories shipped out to those of you who filled out the form! If you are missing an accessory please don't hesitate to fill out this form here:
I plan for Series 2 to have all the accessories stitched to the doll itself ( a stitch you can cut) to minimize missing accessories in the future! Not that I've gotten a lot of feedback about things missing, but still! If we could avoid it all together, that'd be super great.
If you have any questions or concerns, you can always email me, too!
First off, if you are still waiting for your package and you do not have a Nessie Shaker keychain in your order, please reach out to me at [email protected]! Your package should have been sent out and I want to communicate this with the manufacturer on Monday to figure out what is going on.
Secondly, if you have a missing accessory-- for example, you ordered Madame Macaron, but you didn't receive her bow, please fill out the form I'm about to link you all too. I'm having a little trouble keeping together who needs what and where it needs to go!
Having removeable accessories is awesome, but it's also a pain come shipping time. I really apologize to anyone who is missing anything~ I think there was a miscommunication with the manufacturer when it came to packaging, so instead of everything being put into the same bag and sealed, they placed the dolls in a bag, and the accessories in another bag. Except the neck accessories, I think they just come untied and the people packing them don't realize, for some reason, that this is a problem. ðŸ˜
I will make sure Series 2 items are packaged correctly, and that the accessories are stitched on a bit so they don't fall off when they come untied (unless you snip the stitch, of course!).
I think that will solve a lot of problems down the line, but for now! If you are missing something, even if we've spoken, please fill this form out when you have time:
Nessie Shakers are supposed to ship out on Monday, and then it is a 3-5 day delivery time. I really appreciate everyone's patience who ordered one of these.
Quick update-- Manufacturing on the Nessie Keychain has finished, and we're waiting on a reply about when they'll be shipping them out. As I've mention, they'll be shipping by air, which is a 3-5 day journey. We're very close, but if you ordered a Nessie Shaker, I apologize immensely for the wait. I really do appreciate everyone's patience with me.
I have learned a valuable lesson about this part of my projects, and I am ordering things much more in advance for Series 2.
Thank you for the support! I can't wait for everyone to receive their items. 💕
This is a quick update! We've shipped over 700 orders so far:
Despite what you see there, we only have around 437 orders left to fulfill. There were about 100 people who didn't fill out their survey, which skews the numbers.
Thank you to everyone for your patience.
I realize my last update offended some, and I apologize for that. My intent is never to offend anyone. If you knew me in real life, you'd know I'm the least confrontational person ever. I don't like to fight.
If you've lost faith in me, and feel I lack professionalism and that I am unable to take accountability, I don't know how to change that. All I can do is keep moving forward and continue to update, which I felt like I had been doing all this time.
Personally, I back a lot of projects. I see delays often. In fact, it's quite rare for a project to fulfill "on time" due to the sheer number of moving parts and independent parties involved in bringing these things to fruition. We even baked this possibility into the Circus Sweeties by including a disclaimer in the shipping section because delays are just that common.
This was also my first project of this scale, and I've learned SO much. About my suppliers, my fulfillment partner, the shipping process in general. With all of these new experiences I strive to provide a more accurate timeline and faster turnaround on future projects, but it will still just be an educated guess at best.
To that end, I thank everyone who understands this and I truly do value your trust. I will always remain in contact with updates and to answer emails. If you do not hear back from me, it is not that I'm ignoring you. It was purely human error and I simply didn't see your message. Please reach out again, and I will always do my best to help and make things right.
Just a reminder, the best way to reach me is on Discord (my username is Charmsey) or through email: [email protected]
