First off, if you are still waiting for your package and you do not have a Nessie Shaker keychain in your order, please reach out to me at [email protected]! Your package should have been sent out and I want to communicate this with the manufacturer on Monday to figure out what is going on.
Secondly, if you have a missing accessory-- for example, you ordered Madame Macaron, but you didn't receive her bow, please fill out the form I'm about to link you all too. I'm having a little trouble keeping together who needs what and where it needs to go!
Having removeable accessories is awesome, but it's also a pain come shipping time. I really apologize to anyone who is missing anything~ I think there was a miscommunication with the manufacturer when it came to packaging, so instead of everything being put into the same bag and sealed, they placed the dolls in a bag, and the accessories in another bag. Except the neck accessories, I think they just come untied and the people packing them don't realize, for some reason, that this is a problem. 😭
I will make sure Series 2 items are packaged correctly, and that the accessories are stitched on a bit so they don't fall off when they come untied (unless you snip the stitch, of course!).
I think that will solve a lot of problems down the line, but for now! If you are missing something, even if we've spoken, please fill this form out when you have time:
Nessie Shakers are supposed to ship out on Monday, and then it is a 3-5 day delivery time. I really appreciate everyone's patience who ordered one of these.
