Privacy note: the information we're collecting is required so I can verify your order, try to problem-solve the issue, and connect with you after I've looked into it. We don't store contact us requests for marketing; that's a separate system, and we ask permission for marketing. Why phone number? Shipping and International orders require it.
The contact form
Hey Siri, why don't BackerKit comments ever hit my inbox? I'm not receiving notifications for comments or conversations on BackerKit, and your requests there are likely to be missed. The Contact Us form will notify me via email and track your ticket. I'll still check periodically, because I totally respect using comments for that, but this is the least effective way for me to see your concerns.
