This is Harry, your friendly Customer Service representative, filling in for the January update.

First, thank you for your patience, and apologies for the delay on our usual Tuesday update. Things have been a bit hectic lately with the arrival of Disparation at the Flat River Group warehouse! Some of you may have even spotted it briefly pop up on Amazon, which unfortunately spoiled the surprise a bit. Rest assured, everything is moving forward as planned. This mistake was caught, and any orders that were placed should have been cancelled.

Flat River Group will continue to honor all pre-orders and BackerKit pledges. Our intent has always been to ensure that backers receive their orders before Disparation becomes widely available through other retail channels, and we are on track to fulfill these orders within Q1.

What’s next?
We know that some of you may have moved since placing your pledge. To help with this, backer addresses that were previously locked have now been unlocked. You should receive an email giving you a 48-hour window to review and update your shipping address before it is locked again.

For backers with partially fulfilled orders, you should still be able to update your address at any time. If you run into any issues or have questions about your address, please don’t hesitate to reach out to our customer support team at [email protected]—we’re happy to help.

Thank you all again for your continued patience and support throughout this long process. It’s been quite a journey, but the wait is nearly over, and we’re very excited to finally get Disparation into your hands.