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Jacqueline Chan | jChan Designer
CREATOR
5 days ago

Project Update: Shipping is Halfway Done!

Hello everyone!

Just wanted to share a quick update that I've fulfilled about half of the rewards! 

Unfortunately, I need to pause shipping for a little bit because the courier I'm using unexpectedly placed a limit on my account. This caught me completely off guard lol. I've already submitted a request to increase the limit so I can continue shipping out the remaining rewards.

In the meantime, I also realized that shipping to the EU has become much more complicated than I expected. I'll need some time to figure out how to ensure my packages comply with GPSR requirements. My current plan is to handle EU orders through Etsy, as Etsy has partnered with third-party providers that offer GPSR compliance services. If this works out, I'll first issue a full refund for your reward through BackerKit, then create a matching listing on Etsy for you to purchase again.

EDIT: If you have an alternative shipping address outside the EU, please email me at
[email protected] and I'll unlock your shipping address so you can update it! I'd prefer to handle address changes this way rather than through Etsy. Thank you! 

In the unlikely event that I'm unable to find a suitable way to ship your package to the EU, I'll issue a full refund for your reward instead.

I'm sorry for the unexpected delays and extra steps! Thank you so much for your patience and understanding while I work through these shipping issues. I'll keep everyone updated as soon as I have more information. 

On a more exciting note, I'm also joining Pintopia 2027! This time, I'll be focusing on making cute plushie keychains! If cute plushies are your thing, please give the project a follow to stay updated! I'd really appreciate your support! There's the link: https://www.backerkit.com/c/projects/jchan-designer/cat-plushies/pre-launch

Best regards,
Jacqueline <3
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