Hi everyone!

Please read the following on what the next steps are now that the funding campaign has ended. We will cover information on how to submit your order for your pledge, use the pledge manager system, and address any other FAQs regarding the campaign.

The next step for backers is to wait for your Backerkit email invites to gain access to your account. You will have from now until the lockdown date to finalize any details pertaining to your order.

Essentially, a pledge manager is how we gather information about your order and where you can:

Please note that outstanding balances will not be charged until the order lockdown date (Current estimate: Nov 2024).

Today, we will be starting a "smoke test", where 5% of backers from our campaign will receive their Backerkit survey invites early. After allowing 24 hours to address any issues backers in the smoke test might come across, we will send email invites to the rest of the campaign on Wednesday Dec 13.

Backers who are part of the smoke test will receive their survey invite within the next few hours. Please remember to check your spam folders.

If any backers part of the smoke test encounter any issues or erroneous pricing, please let us know at [email protected] and we'll look into it for correction!

For backers in the “Ahoy, All Aboard” pledge level, once you receive your pledge manager invite, we kindly ask that you complete your survey with your shipping and order information within 48 hours of receiving your invite so that we can coordinate shipping with our fulfillment partners. We will do our best to ship the game as quickly as possible, however due to holiday order volumes from our fulfillment partners, we cannot provide any guarantee on delivery by a certain date for the holidays. 

We will hand the export of backers for the Ahoy base game to our fulfillment partners on Friday Dec 15, so please ensure your surveys are complete before this date. Any surveys that miss this initial date will be processed on a weekly basis. Tracking notices will be emailed directly to the email address on your survey and deliveries are typically within 2-3 weeks from the day you receive your tracking information.

We expect all backers to receive their invites by Wednesday Dec 13. If you still have not seen any sign of your survey after Monday Dec 18, please email [email protected] and we can send your survey to you manually. Please remember to check spam folders.

I pledged for the Ahoy, All Aboard! Pledge level. When will I receive my Ahoy base game?

If your survey is submitted by EOD Thursday Dec 14, your shipment information will be given to the relevant fulfillment partner on Friday Dec 15. We will do our best to ship as quickly as possible, however due to holiday order volumes from our fulfillment partners, we cannot provide any guarantee on delivery by a certain date for the holidays. We should expect all backers who pledged for the base game to receive their copy typically within 2-3 weeks from the day you receive your tracking information.

Unfortunately, we are not offering the base game through the pledge manager. 

To purchase the base game, you can still visit our webstore or your favourite friendly local game store for a copy.

We are currently estimating to charge credit cards for shipping costs and any add-ons in Nov 2024. The exact date will be specified at least two weeks ahead of time in an official update.

When surveys are locked down, you will be prevented from editing the items in your order survey. The current lock down date is set for Nov 2024. The exact date will be specified at least two weeks ahead of time in an official update.

We will send a 48 hour final address reminder roughly 1-2 months before we plan on starting fulfillment. This is so that we can forward addresses and order information to our shippers for early preparation.

Each backer is limited to a total of 6 copies of Ahoy New Horizons.

Yes. Shipping costs increase per added item and will automatically recalculate shipping in your cart based on your order contents before checkout. To review our shipping costs again, you can refer to this link from the campaign page.

Yes! Each copy of the Ahoy New Horizons will include one copy of the metal coin upgrade pack and mini expansion.

Unfortunately because we are not offering the Ahoy base game through the pledge manager, switching pledge levels will not be offered.

If you are a retailer, please contact [email protected] instead of our general support email for any questions. Our dedicated sales manager is available to you and will generally respond within 3-5 business days.

Please email us at [email protected] for any questions or assistance.