Hi Snug-Alongs Community, 

Lafia here with BackerKit Success!!  I wanted to post an update letting everyone know there was a small bug in our system when this project began charging cards. Usually after an attempted charge, a notification is sent out to the backer, and only when payment information has been updated, does the system attempt another charge. The bug we discovered, caused a quick succession of re-attempts without payment being updated. 

My sincerest apologies as I understand that this caused massive confusion in the community, and on top of that a scare that funds were being pulled from accounts. We can confirm that no backers have been double charged, as we have many safeguards against double charging, but you may have seen multiple attempts if your initial payment failed. If you are seeing 'Pending Charges' in your bank account, these will fall off. 

This bug was not a reflection on the creator or their project, but was an error on the BackerKit side. If you have any questions, please do not hesitate to reach out to the BackerKit Support team, by clicking through to your pledge "Contact Us".

Thank you for your understanding, and thank you all for supporting Snug-Alongs! This has been one of my favorite creators to work with, and they did such an outstanding job. Cannot wait to see what they come out with next ❤️

All the best, 

Lafia M. - Senior Customer Success, BackerKit