Project Update: Technical Difficulties
Hi everyone,
Some of you have informed us that you did not receive your codes for itch.io. We've investigated what may have caused this, and have discovered an issue. Apparently because we sent about 300 emails in under an hour Google flagged our email account as spam.
Starting off
Please let me start by apologizing to everyone who hasn't received their code yet, and assuring them that I guarantee I will get it to you as soon as possible. As I mentioned when I started this campaign, this is my first crowdfunding campaign so I hadn't anticipated this roadblock and I'm very sorry for any inconveince it's caused but I promise I will make it right.
What do we recommend?
If you haven't seen your download code, we highly recommend checking your spam filters for an email from [email protected]. I believe this should address the issue for many people who couldn't find it previously, but if you don't see it, please don't worry, we are also taking additional steps on our side.
We will resend the codes, using a different method
I am currently investigating a means of resending the codes that won't be flagged as spam. There are a few challenges with this, but I promise we'll resend the codes so that everyone receives them.
If you have any additional concerns, please feel free to comment in our community page and I will make sure they are addressed.
Sincere apologies, and thank you for your patience.
Some of you have informed us that you did not receive your codes for itch.io. We've investigated what may have caused this, and have discovered an issue. Apparently because we sent about 300 emails in under an hour Google flagged our email account as spam.
Starting off
Please let me start by apologizing to everyone who hasn't received their code yet, and assuring them that I guarantee I will get it to you as soon as possible. As I mentioned when I started this campaign, this is my first crowdfunding campaign so I hadn't anticipated this roadblock and I'm very sorry for any inconveince it's caused but I promise I will make it right.
What do we recommend?
If you haven't seen your download code, we highly recommend checking your spam filters for an email from [email protected]. I believe this should address the issue for many people who couldn't find it previously, but if you don't see it, please don't worry, we are also taking additional steps on our side.
We will resend the codes, using a different method
I am currently investigating a means of resending the codes that won't be flagged as spam. There are a few challenges with this, but I promise we'll resend the codes so that everyone receives them.
If you have any additional concerns, please feel free to comment in our community page and I will make sure they are addressed.
Sincere apologies, and thank you for your patience.
Comments
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