Project Update: Quick Check-In: Still Working Through the Next Steps
Hi everyone,
We wanted to share a quick check-in, as some time has passed since the last update.
First of all, we want to reassure everyone that fulfillment will still happen. The project is not cancelled and rewards will be shipped as planned. The situation with the new US tariffs and the technical Shopify/BK/Shipping platform issues we mentioned in the previous update are still being worked through, and that has still been slowing down the next steps.
For those of you whose parcels were already packed and ready before the shipping pause to the US (because not containing any pins): your packages are still safely prepared, held and ready to ship on our side.
The only remaining step for these orders is still processing the new tariff charges and re-print labels before they can be dispatched. We’re currently working on the technical side of applying those charges correctly to the specific backers affected, and we’ll share a dedicated update with clearer details about this very soon. We’re working to make this process as smooth as possible for everyone involved as much as we possibly can.
We understand that the uncertainty around the tariffs and the delays can be frustrating. Please know that we’re continuing to work through these issues and gathering the clearest information possible so we can provide a proper update soon.
This message is simply to let you know that we’re still here and actively working on it. We’re preparing a more detailed update and will share it as soon as we have clearer information to report.
We also want to apologize if our communication hasn’t still been as frequent as some of you would prefer. Between resolving ongoing issues and coordinating logistics, it hasn’t always been possible to reply to every comment, message, email or post check-in updates. However, we do read them, and we’ll continue replying where needed as soon as we can.
We also want to acknowledge that the current landscape for small creators has become increasingly complex and uncertain compared to when many of these projects first started. Changes in international shipping, tariffs, platform systems, and logistics have made things far more unpredictable than they used to be.
Being based outside the United States adds another layer of difficulty for us. We operate from Italy, where there are far fewer tools, integrations, and support systems available for creators working with international crowdfunding and fulfillment. Because of this, many of the alternative solutions that US-based creators can rely on simply aren’t available to us, and resolving issues can take more time and work on our side.
We’re also considering preparing a pinned recap update or a short Q&A covering the most common questions and key information gathered so far, so everything can be easier to find in one place.
Thank you for sticking with us while we work through these complications. We’ll be back with a more detailed update soon. If there are no major changes before then, we’ll still share another quick check-in update in a few weeks so you know where things stand.
We wanted to share a quick check-in, as some time has passed since the last update.
First of all, we want to reassure everyone that fulfillment will still happen. The project is not cancelled and rewards will be shipped as planned. The situation with the new US tariffs and the technical Shopify/BK/Shipping platform issues we mentioned in the previous update are still being worked through, and that has still been slowing down the next steps.
For those of you whose parcels were already packed and ready before the shipping pause to the US (because not containing any pins): your packages are still safely prepared, held and ready to ship on our side.
The only remaining step for these orders is still processing the new tariff charges and re-print labels before they can be dispatched. We’re currently working on the technical side of applying those charges correctly to the specific backers affected, and we’ll share a dedicated update with clearer details about this very soon. We’re working to make this process as smooth as possible for everyone involved as much as we possibly can.
We understand that the uncertainty around the tariffs and the delays can be frustrating. Please know that we’re continuing to work through these issues and gathering the clearest information possible so we can provide a proper update soon.
This message is simply to let you know that we’re still here and actively working on it. We’re preparing a more detailed update and will share it as soon as we have clearer information to report.
We also want to apologize if our communication hasn’t still been as frequent as some of you would prefer. Between resolving ongoing issues and coordinating logistics, it hasn’t always been possible to reply to every comment, message, email or post check-in updates. However, we do read them, and we’ll continue replying where needed as soon as we can.
We also want to acknowledge that the current landscape for small creators has become increasingly complex and uncertain compared to when many of these projects first started. Changes in international shipping, tariffs, platform systems, and logistics have made things far more unpredictable than they used to be.
Being based outside the United States adds another layer of difficulty for us. We operate from Italy, where there are far fewer tools, integrations, and support systems available for creators working with international crowdfunding and fulfillment. Because of this, many of the alternative solutions that US-based creators can rely on simply aren’t available to us, and resolving issues can take more time and work on our side.
We’re also considering preparing a pinned recap update or a short Q&A covering the most common questions and key information gathered so far, so everything can be easier to find in one place.
Thank you for sticking with us while we work through these complications. We’ll be back with a more detailed update soon. If there are no major changes before then, we’ll still share another quick check-in update in a few weeks so you know where things stand.
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