Hello again, Renegade. I'm putting this in two places: I responded to the last update on shipping, and I'm also posting here in the community so people can weigh in, talk about their experiences, discuss what kinds of things would make them feel heard and how to repair the relationship that many feel has been damaged. I've posted about this before, and I know I'm far from the only backer who has raised these concerns. I'm writing again because, despite the updates, explanations, and apology, I don't feel the underlying issues have been adequately addressed. This campaign raised $13,298,059 from 55,972 backers, against an original goal of $250,000. That's a MASSIVE show of support from a community that loves Dungeon Crawler Carl and wanted to help bring these games to life. Almost 60,000 backers- that's a Midwestern town's population that showed up and said, "We want to help" Many of us didn't just contribute money. We playtested, provided feedback, promoted the project on our social media, hyped our friends about it, and invested our time because we believed in it WE wanted YOU to succeed in this. I was one of those playtesters, and my name is in the books. I volunteered because I love tabletop gaming and wanted to help in a small way to create something amazing that I could share with my friends. So please understand where this frustration comes from. We see products available in brick-and-mortar stores while individual backers are still waiting for their pledges. In some cases, customers can purchase those products at a discount, without paying the shipping costs we paid. We've seen reports of damaged products, inadequate packaging, missing items, and shipping complications. And more and more, we're seeing backers say they won't support another Renegade campaign or purchase from the company again. People aren't just disappointed; they are furious. Just look at some of these comments, the fights and division in the comments, a game that should have brought close to 60,000 people together in joy instead is causing people to lash out. That should concern you. I understand that retailers who backed the campaign are backers too. I've read your explanation about separate freight and fulfillment systems. I also recognize that shipping tens of thousands of packages worldwide is an enormous undertaking, and I appreciate the work being done to get those packages delivered. But explaining how something happened isn't the same as addressing whether it should have happened or what you're going to do about it. You have acknowledged that allowing retailers to sell their copies while individual backers were still waiting was a decision that upset many supporters. You've apologized and said you'll learn from this experience. Thank you for that acknowledgment. But what does it mean for us, the people supporting this campaign right now? What steps are you willing ti take to rebuild the goodwill that's been lost? Can you explain how damaged shipments and other fulfillment problems are being handled? Can you tell us whether any meaningful gesture toward your backers is being considered? I want to specifically acknowledge CircaNOW73, who shared the example of Heavy Metal magazine and how its team responded when backers experienced a similar situation. That example wasn't about handing out millions of dollars in free merchandise. It was about a company recognizing that it had damaged its relationship with supporters and making a genuine effort to rebuild that relationship. They found ways to recognize their backers, make them feel valued, and turn frustration into renewed enthusiasm. I'm not suggesting Renegade needs to copy that approach exactly. But I think the underlying lesson deserves serious consideration. We aren't asking for the impossible. We're asking you to show us that our concerns matter enough to inspire action, not just another acknowledgment. The weekly shipping numbers are encouraging. I'm glad packages are moving. I'm happy for everyone who has received their games, and I'm genuinely looking forward to receiving mine. But shipping the products we've already paid for isn't, by itself, a response to the loss of trust, its what you agreed to do as part of us stepping up and pledging to support the game. I don't want to see this community continue to become divided between people who are angry and people who think those backers should simply stop complaining. We all supported this project because we love Dungeon Crawler Carl. I don't want Renegade to fail. I want you to succeed. I want to recommend your games, support your future projects, and feel good about having helped bring this one to life. Right now, though, I think you're losing people who genuinely wanted to be your customers for years to come. Please don't let the final lesson of a $13.3 million campaign be that backers should have waited and bought their games at a store. Talk to us. Address the specific concerns. Tell us what, if anything, you're prepared to do for the community that helped make this possible. We want to crawl. We'd also like to feel that the company we helped support still wants us along for the journey. Thank you for reading. Damion J. Brooks Backer and DCC RPG Playtester