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Renegade Game Studios
Shipping Update For Friday 11/6
 Hello Crawlers,
Happy Friday! We’re back with another fulfillment update, and we're excited to share some great progress from our warehouses this week.

Fulfillment Update
Our fulfillment partners have now shipped over 30,000 total packages worldwide! It's been a busy week for our fulfillment partners, with over 17,000 packages being sent out in the last 7 days.

The warehouses continue to work six days per week, and have now reached a pace where they are shipping out thousands of orders each day.

We're still on track to complete fulfillment by November 23. We're expecting shipping volumes to maintain the pace reached this week or increase as pledge tiers are completed. 

Here's the latest status for each region:

US: Shipping Underway
CAN: Pre-shipping
EU: Pre-shipping
UK: Shipping Underway
AUS/NZ: Shipping Underway
ASIA: Pre-shipping

What is pre-shipping?
Since stock arrives at the shipping warehouse in huge pallets it has to be counted and sorted so that the warehouse knows they have what they need to fill orders and that they have enough of the correct packing supplies. This step comes before address confirmation in order to ensure that they have enough stock to fulfill orders or so they can contact us if something doesn’t add up. 

We'll continue monitoring progress across all regions and sharing updates as fulfillment moves forward.

Thank You, Crawlers!
It's been wonderful seeing more and more of you receiving your games, sharing photos, and diving into the dungeon!

Our team has poured so much into bringing these games to life, and seeing them finally reach your tables is incredibly rewarding.

We know many of you are still eagerly awaiting your deliveries, and we appreciate your continued patience as our fulfillment partners work through the remaining orders.

Thank you again for being part of this campaign. We can’t wait to see even more Crawlers enter the dungeon.

We’ll be back next week with another shipping update, along with a full update with details on timing and more for our upcoming VTT releases for the RPG (spoiler: all good news)! Just a few final details to line up with our partners between now and then. Thanks so much for your patience as we’ve coordinated with and gathered information from our four VTT partners.

Until then, have a wonderful weekend and we’ll talk to you next week, Crawlers! 
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Renegade Game Studios
A Message to Our Backers
We want to take a moment to address the feedback we've received following yesterday's fulfillment update, particularly regarding the decision to allow crowdfunding retail backers to sell their copies before all individual pledges have been delivered.

Yesterday's update was intended to provide transparency and context around our decision-making process. But after reading your responses, it's clear that our approach to retail backers hasn't sat right with many of you.

That matters. Regardless of our intentions or the priorities we were aiming to balance. So we want to convey, this feedback is not going to be overlooked or brushed over. We need to take a hard look at this decision and how we communicated it, and carry those lessons into future campaigns. We're sorry for the frustration this fulfillment process has caused many of you.

Everyone on this team cares deeply about this project and the people in this community who made it possible. We won't always get everything right, and part of honoring that support is being willing to acknowledge where we could have done better and learn from your feedback.

Thank you for your feedback and support. We've put a lot of ourselves into these games, and we really hope you have a blast when they arrive. Getting to make something you can enjoy around a table with friends and family means a lot to us, and we’re grateful you gave us the chance to bring this world to life.

Team Renegade
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Renegade Game Studios
Dungeon Crawler Carl Fulfillment Update: Shipping Progress & Retail Availability
 Hi Crawlers,

I'm Nick Medinger, Senior E-Commerce Manager at Renegade Game Studios, and I'm overseeing fulfillment for the Dungeon Crawler Carl campaign.

I want to personally address some of the concerns we've seen about shipping progress and retail availability.

First, we understand how frustrating it is to still be waiting for your pledge while seeing copies of the game available in stores. You helped make this project possible, and you deserve clear answers about what's happening, why it's happening, and when you can expect your games.

Are We Still on Schedule?

Yes. We remain on track to complete fulfillment within our originally communicated 6–8 week window, concluding the week of November 23.

We're shipping approximately 90,000 packages worldwide, equivalent to an entire year of shipments from Renegade's webstore. Needless to say, this is a massive undertaking for our fulfillment partners.

We know the numbers on the OH SHIP fulfillment tracker may make that timeline seem unlikely. Here's why we're confident in our progress.

During the first two weeks, our warehouses intentionally operated at reduced shipping volumes to identify and resolve potential packing and logistics issues. With so many pledge configurations, add-ons, and multi-package shipments, this was an important step to prevent widespread fulfillment errors.

With those processes established, shipping has accelerated significantly. Our US warehouse shipped over 2,500 packages on Sunday alone. Our fulfillment partners are also now operating six days per week (Sunday–Friday).

The slower start was planned, and we're now moving into the higher-volume phase of fulfillment. We will continue updating the tracker so you can follow our progress.

Why Do Stores Have Games Before Some Backers?

This is another important concern that we want to address directly.

Retailers who participated in the crowdfunding campaign are backers, too. They supported the project through dedicated retailer pledges and are receiving their orders during the same fulfillment window as non-retailer backers. 

The only retailers who have received games are retail backers of this project. Retailers who did not participate in the crowdfunding campaign have not received stock. 

We understand that seeing games available in stores while you're still waiting is frustrating. We want to reassure you that retail shipments are not delaying the fulfillment of individual backer orders.

Your Backer-Exclusive Rewards

We also want to emphasize that your support of this campaign comes with benefits beyond what customers purchasing the games at retail will receive.

Depending on your pledge tier, these include:
  • All Backers: Included Dungeon Crawler Carl RPG Soundboard from Soundbooth Theater.
  • All Backers: Included Jeff Hays audio narration of the Dungeon Crawler Carl RPG Core Rulebook.
  • All Backers: Included Jeff Hays audio narration of the Archie short story included in Dungeon Crawler Carl: Unstoppable.
  • All Physical Tiers: Included Floor 7 & Floor 10 Mordecai miniatures.
  • All RPG Tiers: Included PDFs for the RPG Core Rulebook & Starter Set
  • All RPG Tiers: 10x Included Digital RPG Bonus Content drops throughout 2027
  • Legendary and Celestial tiers: Included VTT modules for the Starter Set and Core Rulebook on Roll20, Alchemy, and Foundry.
  • And, of course, campaign backers also benefited from discounted bundle pricing, offering savings compared to purchasing each item individually at full MSRP through retail.

These additional rewards are made possible by your participation in the crowdfunding campaign and are not included with in-store retail purchases.

We recognize that these benefits don't make waiting for your games any easier, but we want to reinforce that your support as a backer is valued and comes with rewards that people who buy the game at retail will not receive.

Why Haven't I Received Tracking Yet?

If you haven't received tracking information, it does not mean your order has been overlooked. A few important things to know:

  • Shipping order: Pledges are not being fulfilled by backer number, pledge date, or tier. Each warehouse processes orders based on logistics and efficiency.
  • Multiple shipments: Some pledges will arrive in separate packages, including items such as art prints.
  • Tracking notifications: These may not arrive immediately. US backers can use FedEx Delivery Manager to monitor incoming shipments.
  • International orders: Regional fulfillment partners are working through their respective shipping schedules, and we'll continue sharing regional progress.

If your shipment arrives with missing or damaged items, please contact [email protected] with your BackerKit email, pledge confirmation number, and relevant photos.

What Happens Next?

We're committed to completing fulfillment within our communicated timeline and keeping you informed throughout the process.

We'll continue updating the OH SHIP fulfillment tracker, publishing weekly shipping progress updates, and communicating promptly if anything changes.

We know many of you are eager to get your games, and we appreciate your patience as our teams work to get approximately 90,000 packages into backers' hands around the world.

Thank you again for making this project possible.

Nick Medinger
Senior E-Commerce Manager, Campaign Fulfillment Lead
Renegade Game Studios 

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Renegade Game Studios
Final October Shipping Update!

Helllooo Crawlers! 

This morning we updated our tracker to include yesterday’s USA counts and celebrated that we’re now just over 25% through the US orders!

A portion of our UK and EU and Australian/New Zealand backers have also started receiving their address confirmation emails!
These emails aren’t going out all at once to prevent email servers from being rate-limited so don’t worry if you haven’t gotten yours yet. 

US: Shipping Underway!
CAN: Pre-Shipping Data Processing/Stock Allocation; Awaiting Final Stock
EU: Pre-Shipping  Address Check Emails Being Sent  Data Processing/Stock Allocation; 1–2 Weeks From Shipping
UK: Pre-Shipping Address Check Emails Being Sent; 1–2 Weeks From Shipping
AUS/NZ: Pre-Shipping Address Check Emails Being Sent; Shipping About To Begin
ASIA: Pre-Shipping; Shipping About To Begin

We’re still 100% on track for all of our fulfillment to be done by Carlsgiving (November 23rd), and we’re already seeing retailers who backed the campaign getting their stock in and on to shelves.

There’s been some concerns in the comments so we want to assure you that the retailer shipping happens in a wholly different system than individual backer orders. Retailer backer orders come on pallets and via freight so there’s no individual pledge building, just a big object moved from truck to loading bay to truck again. It’s during the same window, but the process is completely separate. 

We’re keeping an eye on the processing at each of our warehouses and if there are any other updates we’ll continue to keep you all in the loop.

In other news, tomorrow is Halloween! If you’re dressing up in some of your Carl gear, we’d love to see you over in our Discord! And there’s even more ways to bring the spooky atmosphere into your home. 

How? 

Well our friends at Soundbooth Theater released a TWO HOUR ambient soundscape for Grimaldi’s Circus today! 


I know what I’ll be blasting at the unsuspecting trick or treaters tomorrow night.

You also may have noticed a lot of chatter in some of our newer Discord channels, this week we launched our Immortal Universe TTRPG campaign and so Rina will be bouncing back and forth between campaigns. If you’re interested in vampires, supernatural romance, and emotional roleplay feel free to join us over there! 
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Renegade Rina
Is the Dungeon AI allowed to lie?
This has been something I've been mulling over while chatting with GMs and players. It seems like there's some debate on if the canon Dungeon AI can/has lied and what really constitutes a lie within the dungeon. 
What do you think? Will you let your personal AI lie to crawlers? Should you TELL your crawlers that the AI might be able to lie?
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Renegade Game Studios
Shipping Update and New Achievment Game
Helloooooo Crawlers, 

It’s time for the weekly shipping update! 

We’ll start with a bit of a recap—shipping has been underway at full swing this week and instead of sending emails every other day we’ve added smaller updates and some FAQs to a pinned post on the community tab. This is also the quickest way to get simple questions answered since we check it fairly regularly.

Shipping is still on track to be completed before the retail release date of the games!

Regional Shipping Updates 
US: Shipping Underway!
CAN: Pre-Shipping Data Processing/Stock Allocation; Awaiting Final Stock
EU: Pre-Shipping Data Processing/Stock Allocation; 1-2 Weeks From Shipping
UK: Pre-Shipping Data Processing/Stock Allocation; 1-2 Weeks From Shipping
AUS/NZ: Pre-Shipping; Shipping About To Begin
ASIA: Pre-Shipping; Shipping About To Begin

Make sure you whitelist the following emails so your shipping notification doesn’t go to your Spam/Junk folder! 

Shipping Info Emails

US backers we highly encourage you to get the FedEx app and create an account so that you can know right away when your shipping label is made. This will also give you the option to reroute or hold your pledge at a pickup location if you need to. 

As a reminder, shipping isn’t happening in any particular order, each of our warehouses is going through their individual shipping process so we have no way to predict when any specific pledge will be shipped out. 

VTT Updates
We reached out to all of our VTT partners and asked them if they had a launch date. They’re all working hard and are on track and we’ll be ready to give more specific timelines in early November. 


The Waiting Game
We’re excited to get everyone their games and while we wait we’re thinking about some ways to pass the time. Crawlers have been sharing the achievements they’ve given their tables and helping spark ideas for new ones. Over in the Discord we played TV Trope Achievement and we thought that might be fun to play over here, too! 

How does it work? 
  • Head to https://tvtropes.org/ 
  • Hit the Random Trope button 
  • Come up with an achievement with the same name, bonus points if there’s a good media reference in there.

I’ll use the achievement of mine that started this silly endeavor. 

You knocked that guy OUT! Yes he is an evil clone of you made up by the Dungeon AI to poke at your insecurities but he’s still a human being! 
Eh, kinda. 

Reward? 
One Bronze “Shoot Him Not Me” Box

We’ll continue releasing these weekly updates throughout fulfillment and for immediate assistance or questions, find our Living Shipping Thread here.



 
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UPDATE 2:

Huzzah! As of just a few minutes ago all of the errored codes and missing add-ons should be fixed! Check your digital downloads and try your codes again and if you're still having trouble and you've tried all the troubleshooting in our FAQ post from yesterday then fill out the form at the bottom of the post.



Original post:
Hello Crawlers! Making this a community post so that folks don't get a fourth email from me in 2 days and so I can pin it. As of this morning I have emails/comments/DM inbox of errored codes that I've got to assist one by one so forgive me if it's a little slow-going!

We're working with Backerkit to figure out where exactly these errors came from and hopefully once we nail down the problem we can smush a few gerbils and get back in the AI's good graces.

I'm going to attempt to go through all the comments from when I logged off last night to this morning but if you've had a code error or some other kind of redemption problem and see this please comment it here as well!

Until then, this fish will be sending out lots of messages and answering DMs.

Thanks for your patience, crawlers!

-Rina/Zev 🐟

UPDATE:
We've made a form to hopefully get through these a little faster! Please submit any errors
HERE

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PROJECT UPDATE
Renegade Game Studios
CREATOR

Project Update: SAVE THIS UPDATE! CARLRPG PDF REDEMPTION INSTRUCTIONS

Hellooo Crawlers, 

PDFs are dropping on August 25! We’re just as excited as you are to get these files into your hands, so we’ve created an update (this one) with instructions on redemption and what to expect.  

Please review these detailed instructions on how you’ll access your redemption code and how to redeem and download your PDFs.

Did You Finish Your Survey?
You will only be able to access the digital downloads page and the download codes on August 25th if you have completed your survey before 11:59 PM PST on Sunday August 23rd.

If you have not finished your survey before the above deadline you will not be able to access your files until we charge taxes/VAT/shipping in mid-to-late September.

Pay Over Time Backers who just completed their final installment had surveys sent out TODAY.

If you can’t find your survey, follow this link: https://dungeon-crawler-carl-rpg.backerkit.com/ and use the email linked to your pledge.

My final payment didn’t get withdrawn / My card errored / My stupid cocker spaniel ate my debit card.
If your payment details aren’t up to date, BackerKit will continue attempting to charge your card periodically for up to 14 business days. Please update your card information as soon as possible.
Once your final payment has been successfully processed and your survey is complete, you’ll see a link to your digital codes at the end of your survey.

How are 55,000+ Crawlers going to download these files at the same time?
We asked ourselves that same question! And we came up with a plan we think even Mordecai would approve of. 
We’ll be sending the redemption codes in waves throughout the day on August 25th, starting early in the morning, to ensure that our system runs smoothly and we don’t create any frustrating bottlenecks.
Redemption codes will be sent in the following order:
  1. Celestial Backers — First wave
  2. Legendary, Platinum, & Gold Backers — Next two waves
  3. Silver, Bronze, & Tunnel Tuners — Final wave

We’ll give a couple hours between each wave, and everyone who has paid for their pledge and finished their survey before the Sunday August 23rd deadline will get their codes on August 25th. 

Steps For Redemption

Step 1. Make Sure You Have a Renegade Webstore Account

You’ll need a Renegade Game Studios webstore account to redeem your coupon code and access your PDFs.

You can create your account now so you are ready to redeem your PDFs on August 25!

Be sure to create your account on the webstore that corresponds to your region:


Step 2. Obtain Your Unique Redemption Code(s)

How to Access Your Redemption Code(s):

  • On August 25, you’ll receive an email from Renegade Game Studios with the subject line: New Digital Content for Dungeon Crawler Carl RPG + Unstoppable on BackerKit. 
  • In the email, click the Click Here link.



This will take you to your Downloads page on BackerKit, where you’ll find your unique code(s). If you purchased both the Core Rulebook and Starter Set, you will receive two redemption codes. If you purchased only one of these items, you’ll just see one code.

NOTE: If you have not completed your survey, you will first be prompted to complete your survey.



If you are reading this after August 25th and can’t find this email, there are instructions for finding your redemption codes through your BackerKit profile at the end of this post!

Step 3: You’ve Got Your code(s)! Now Redeem Your PDF(s) on the Renegade Webstore

Make sure you are logged into your Renegade Game Studios webstore account and click on one of the links below that corresponds to your region:

US/CA/AU/NZ/Regions Outside EU & UK: https://renegadegamestudios.com/carl-rpg-code-bk-code-redeem

EU: https://eu.renegadegamestudios.com/carl-rpg-code-bk-code-redeem

UK: https://uk.renegadegamestudios.com/carl-rpg-code-bk-code-redeem

Add either the Starter Set or Core Rulebook to your cart.

If you purchased both, do not add both to the same cart. You will only be able to input one coupon code per order. So if you have access to both the Starter Set PDFs and the Corebook PDFs you will need to place 2 separate orders. This is a technical limitation of the system and there is no workaround for this.

On the checkout screen there will be a section for a coupon code. Paste your code into that box and the price will drop to $0. Then finish the checkout process.

Without the code:

With the code:

(Optional) Step 4: Return to the Redemption Page and Redeem Your Second PDF Code

You will only be able to input one coupon code per order. So if you have access to both the Starter Set PDFs and the Corebook PDFs you will need to place 2 separate orders.
This is a technical limitation of the system and there is no workaround for this.

Step 5: Download Your Files

Click on the order number and an itemized list will appear. You can also access this later by choosing “Orders” under your account. When logged in it will say “Hi, Your Name”



Click the small blue arrow next to the PDF on the list and then follow the onscreen directions to download your PDF. 



You will now see a list of downloadable files associated with the item in your order.


Clicking on a file name will begin the automated watermarking process. You will see different messages as the watermarking process progresses.





Once the watermarking process is complete the PDF will either download or automatically open in your browser depending on how your browser is configured.

If the system is handling many watermarking requests at the same time, it may form a queue and the process may take some time. Under normal circumstances even larger files take only a few seconds, but please be patient as there will be many users attempting to download the PDFs in the first week of release.

Step 6: Kill, Kill, Kill!

Get out there. 😉

Best Practices 

  • Being logged into your Renegade account when redeeming your code will help you in the future. If you forget to do this it is very difficult for you to find your order, and hence download your PDFs at a later date. Being logged into your account ensures that you will have easy access to your PDFs at any time.

  • Being on a strong, stable internet connection will help your experience of downloading your PDFs. If you are on a weak internet connection the watermarking/downloading process takes longer and may fail. We find this most often happens with customers attempting to download PDFs while they are on their mobile devices not connected to a stable WiFi connection.

  • Only click on each file one time. Clicking multiple times will add multiple files to the queue increasing the time for other people attempting to download their own PDFs.

Step 2A: I didn’t get my download email on August 25th

If you didn’t get your email or it got caught in a spam filter you can also find your code via your profile.

  • Head to your Backerkit profile and locate the Dungeon Crawler Carl RPG + Unstoppable project link, either in Your Surveys or Past Surveys.



  • Click Dungeon Crawler Carl RPG + Unstoppable 


  • The address/order confirmation page will also have a button that says Get Your Digital Downloads. 


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2nd Highest Funded Campaign in Backerkit.com History! $12M+ Raised! $50K+ Crawlers Backers! Good afternoon, Crawlers! Those are some BIG, EXCITING numbers! And we’re just getting started. The campaign may be winding down, but the time has arrived for us to share the DCC Bopca Community Center Shared Drive with the entire community. Here it is: https://drive.google.com/drive/folders/1ZvVoTt3bVChrvpda1MESpHQ0PKFEDaxC This link will grant viewer access to everything we have compiled over the course of the campaign. It Contains: AI vs Crawlers DCC CCS W+W: Bedlam and Ruin Deceased Crawler Poet Society Guess Who? DCC Definitive Crawler # Codex Fan Created Art Gallery Once again, we the creators, would like to thank all of you. Without you, this project wouldn’t exist. By the Community, For the Community. Enjoy! The Team at DCC BCC: DeaDPaN79, The Wombat Mafia, JackWreckem, Jessica Fates, Barry, The Royal Grumble, Seladriana, Ian O’H, Brenden Harden, Mark Harrison Check out our “new and improved” Logo Created by Brenden Harden: https://drive.google.com/drive/folders/1zGXQ-q4j7_wb1XRhBo0EmFpyvePvWRYs

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Hello again, Renegade. I'm putting this in two places: I responded to the last update on shipping, and I'm also posting here in the community so people can weigh in, talk about their experiences, discuss what kinds of things would make them feel heard and how to repair the relationship that many feel has been damaged. I've posted about this before, and I know I'm far from the only backer who has raised these concerns. I'm writing again because, despite the updates, explanations, and apology, I don't feel the underlying issues have been adequately addressed. This campaign raised $13,298,059 from 55,972 backers, against an original goal of $250,000. That's a MASSIVE show of support from a community that loves Dungeon Crawler Carl and wanted to help bring these games to life. Almost 60,000 backers- that's a Midwestern town's population that showed up and said, "We want to help" Many of us didn't just contribute money. We playtested, provided feedback, promoted the project on our social media, hyped our friends about it, and invested our time because we believed in it WE wanted YOU to succeed in this. I was one of those playtesters, and my name is in the books. I volunteered because I love tabletop gaming and wanted to help in a small way to create something amazing that I could share with my friends. So please understand where this frustration comes from. We see products available in brick-and-mortar stores while individual backers are still waiting for their pledges. In some cases, customers can purchase those products at a discount, without paying the shipping costs we paid. We've seen reports of damaged products, inadequate packaging, missing items, and shipping complications. And more and more, we're seeing backers say they won't support another Renegade campaign or purchase from the company again. People aren't just disappointed; they are furious. Just look at some of these comments, the fights and division in the comments, a game that should have brought close to 60,000 people together in joy instead is causing people to lash out. That should concern you. I understand that retailers who backed the campaign are backers too. I've read your explanation about separate freight and fulfillment systems. I also recognize that shipping tens of thousands of packages worldwide is an enormous undertaking, and I appreciate the work being done to get those packages delivered. But explaining how something happened isn't the same as addressing whether it should have happened or what you're going to do about it. You have acknowledged that allowing retailers to sell their copies while individual backers were still waiting was a decision that upset many supporters. You've apologized and said you'll learn from this experience. Thank you for that acknowledgment. But what does it mean for us, the people supporting this campaign right now? What steps are you willing ti take to rebuild the goodwill that's been lost? Can you explain how damaged shipments and other fulfillment problems are being handled? Can you tell us whether any meaningful gesture toward your backers is being considered? I want to specifically acknowledge CircaNOW73, who shared the example of Heavy Metal magazine and how its team responded when backers experienced a similar situation. That example wasn't about handing out millions of dollars in free merchandise. It was about a company recognizing that it had damaged its relationship with supporters and making a genuine effort to rebuild that relationship. They found ways to recognize their backers, make them feel valued, and turn frustration into renewed enthusiasm. I'm not suggesting Renegade needs to copy that approach exactly. But I think the underlying lesson deserves serious consideration. We aren't asking for the impossible. We're asking you to show us that our concerns matter enough to inspire action, not just another acknowledgment. The weekly shipping numbers are encouraging. I'm glad packages are moving. I'm happy for everyone who has received their games, and I'm genuinely looking forward to receiving mine. But shipping the products we've already paid for isn't, by itself, a response to the loss of trust, its what you agreed to do as part of us stepping up and pledging to support the game. I don't want to see this community continue to become divided between people who are angry and people who think those backers should simply stop complaining. We all supported this project because we love Dungeon Crawler Carl. I don't want Renegade to fail. I want you to succeed. I want to recommend your games, support your future projects, and feel good about having helped bring this one to life. Right now, though, I think you're losing people who genuinely wanted to be your customers for years to come. Please don't let the final lesson of a $13.3 million campaign be that backers should have waited and bought their games at a store. Talk to us. Address the specific concerns. Tell us what, if anything, you're prepared to do for the community that helped make this possible. We want to crawl. We'd also like to feel that the company we helped support still wants us along for the journey. Thank you for reading. Damion J. Brooks Backer and DCC RPG Playtester

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Latest OH SHIP Update: 1:30 PM 11/9/26 Fulfilled: 36,779 / 90,000 packages (40.8656 %) Packages Remaining: 53,221 Packages shipped today: 6,206 Packages shipped last shipping day: 6,844 Days until November 23rd: 13 days (after today, not including the 23rd) Saturdays (non-shipping days): 2 Total shipping days remaining: 11 59,427 / 11 = 4,838.2727 Renegade needs to ship a minimum of 4,839 packages per day for the next 11 shipping days to reach their fulfilment goal of getting all 90,000 packages to backers before the retail release date of November 23rd. Just some more data to think about.

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