Renegade Game Studios
CREATOR
Project Update: Dungeon Crawler Carl Fulfillment Update: Shipping Progress & Retail Availability
Hi Crawlers,
I'm Nick Medinger, Senior E-Commerce Manager at Renegade Game Studios, and I'm overseeing fulfillment for the Dungeon Crawler Carl campaign.
I want to personally address some of the concerns we've seen about shipping progress and retail availability.
First, we understand how frustrating it is to still be waiting for your pledge while seeing copies of the game available in stores. You helped make this project possible, and you deserve clear answers about what's happening, why it's happening, and when you can expect your games.
Are We Still on Schedule?
Yes. We remain on track to complete fulfillment within our originally communicated 6–8 week window, concluding the week of November 23.
We're shipping approximately 90,000 packages worldwide, equivalent to an entire year of shipments from Renegade's webstore. Needless to say, this is a massive undertaking for our fulfillment partners.
We know the numbers on the OH SHIP fulfillment tracker may make that timeline seem unlikely. Here's why we're confident in our progress.
During the first two weeks, our warehouses intentionally operated at reduced shipping volumes to identify and resolve potential packing and logistics issues. With so many pledge configurations, add-ons, and multi-package shipments, this was an important step to prevent widespread fulfillment errors.
With those processes established, shipping has accelerated significantly. Our US warehouse shipped over 2,500 packages on Sunday alone. Our fulfillment partners are also now operating six days per week (Sunday–Friday).
The slower start was planned, and we're now moving into the higher-volume phase of fulfillment. We will continue updating the tracker so you can follow our progress.
Why Do Stores Have Games Before Some Backers?
This is another important concern that we want to address directly.
Retailers who participated in the crowdfunding campaign are backers, too. They supported the project through dedicated retailer pledges and are receiving their orders during the same fulfillment window as non-retailer backers.
The only retailers who have received games are retail backers of this project. Retailers who did not participate in the crowdfunding campaign have not received stock.
We understand that seeing games available in stores while you're still waiting is frustrating. We want to reassure you that retail shipments are not delaying the fulfillment of individual backer orders.
Your Backer-Exclusive Rewards
We also want to emphasize that your support of this campaign comes with benefits beyond what customers purchasing the games at retail will receive.
Depending on your pledge tier, these include:
- All Backers: Included Dungeon Crawler Carl RPG Soundboard from Soundbooth Theater.
- All Backers: Included Jeff Hays audio narration of the Dungeon Crawler Carl RPG Core Rulebook.
- All Backers: Included Jeff Hays audio narration of the Archie short story included in Dungeon Crawler Carl: Unstoppable.
- All Physical Tiers: Included Floor 7 & Floor 10 Mordecai miniatures.
- All RPG Tiers: Included PDFs for the RPG Core Rulebook & Starter Set
- All RPG Tiers: 10x Included Digital RPG Bonus Content drops throughout 2027
- Legendary and Celestial tiers: Included VTT modules for the Starter Set and Core Rulebook on Roll20, Alchemy, and Foundry.
- And, of course, campaign backers also benefited from discounted bundle pricing, offering savings compared to purchasing each item individually at full MSRP through retail.
These additional rewards are made possible by your participation in the crowdfunding campaign and are not included with in-store retail purchases.
We recognize that these benefits don't make waiting for your games any easier, but we want to reinforce that your support as a backer is valued and comes with rewards that people who buy the game at retail will not receive.
Why Haven't I Received Tracking Yet?
If you haven't received tracking information, it does not mean your order has been overlooked. A few important things to know:
- Shipping order: Pledges are not being fulfilled by backer number, pledge date, or tier. Each warehouse processes orders based on logistics and efficiency.
- Multiple shipments: Some pledges will arrive in separate packages, including items such as art prints.
- Tracking notifications: These may not arrive immediately. US backers can use FedEx Delivery Manager to monitor incoming shipments.
- International orders: Regional fulfillment partners are working through their respective shipping schedules, and we'll continue sharing regional progress.
If your shipment arrives with missing or damaged items, please contact [email protected] with your BackerKit email, pledge confirmation number, and relevant photos.
What Happens Next?
We're committed to completing fulfillment within our communicated timeline and keeping you informed throughout the process.
We'll continue updating the OH SHIP fulfillment tracker, publishing weekly shipping progress updates, and communicating promptly if anything changes.
We know many of you are eager to get your games, and we appreciate your patience as our teams work to get approximately 90,000 packages into backers' hands around the world.
Thank you again for making this project possible.
Nick Medinger
Senior E-Commerce Manager, Campaign Fulfillment Lead
Renegade Game Studios
Senior E-Commerce Manager, Campaign Fulfillment Lead
Renegade Game Studios
Our shipping timeline achievment! This is a way for you to see exactly how many packages have been shipped out of the approximately 90,000!
Goal: 39,630
/ 90,000
44%
We need 50,370 more to reach this goal.
Comments
451