Renegade Game Studios
CREATOR
2 days ago
Project Update: PDFs Will Not Break Us!
Thank You, Crawlers!
As of this update, the majority of digital PDF codes have been distributed to backers! We wanted to share this quick update addressing the most common issues and questions:
IMPORTANT: Make sure you are logged into your Renegade webstore account before checking out. If you check out as a guest, your digital files may not be tied to your account, which could cause you to lose access to them later.
As of this update, the majority of digital PDF codes have been distributed to backers! We wanted to share this quick update addressing the most common issues and questions:
IMPORTANT: Make sure you are logged into your Renegade webstore account before checking out. If you check out as a guest, your digital files may not be tied to your account, which could cause you to lose access to them later.
My code says it isn’t valid for the items in my cart.
Make sure you’re using the correct code for the correct product:
- Core Rulebook codes begin with CARLBK-
- Starter Set codes begin with CARLBKSS-
My code is only taking off part of the cost of the item.
Make sure you’re adding the product to your cart using the URL provided on your BackerKit Downloads Page.
If you add the product directly from the general Renegade webstore, the code may not apply the correct discount.
My code gives me an error or says it has already been used.
Yup, AI went Primal and caused an error with some of the codes.
This is now fixed. If you received an error saying your code has reached its maximum number of uses, please try again now. It should be resolved.
I didn’t receive codes for my add-on items.
We discovered a backend issue that caused some add-on items to not be properly counted when codes were generated.
This has also been fixed, and we have sent out these missing codes. If you didn’t receive a code for an eligible add-on initially, you should see an email before the end the day.
I didn’t receive any codes or emails.
Check your Digital Downloads page first- your email may have been lost but your codes will be there!
As noted in last week’s update, today’s PDF codes were distributed to backers whose pledges were fully paid and surveys were complete at the time of distribution. This does not include balances for VAT or taxes, but rather the cost of the base pledge.
If you did not receive your PDF codes today, please check your BackerKit survey and confirm:
- Your pledge is paid in full
- Your survey is complete and submitted
If either of these steps was incomplete when today’s codes were distributed, don’t worry—you’ll still receive your digital rewards! Our next planned code distribution will happen after shipping is charged, which is currently expected in mid-to-late September.
If your pledge was fully paid and your survey was complete before today’s distribution, but you still did not receive your codes, please contact [email protected] for assistance.
When I use the code at checkout to check it does not drop the total to $0.
This issue is commonly because you aren't on the correct webstore for your region. Please double check that!
Thank you again for your patience as we work through getting PDFs distributed to thousands of excited Crawlers! We're really thrilled to see everyone finally getting their hands on the game!
Includes Backer-Exclusive Content
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