Renegade Game Studios
CREATOR
10 days ago
Project Update: PDF= Party During Friday? Maybe?
Hello Crawlers,
It’s been a fun and very busy week with the release of the PDFs! If you’ve reached out with a question and haven’t heard back yet, we’re still actively working through DMs, emails, and comments from throughout the week. Thanks for your patience while we get to everyone!
In the meantime, we wanted to round up some of the most common questions we’ve received in one place.
Also, for any rules questions you might have we’ve created a CarlRPG Rules Q&A Channel in our Discord where Lead Designer Matt Hyra and our other designers can step in and help out. Check out some of the questions that are already posted and answered!
I still don’t have my PDF code(s)
All PDF codes have now been sent from our end, so first double-check that your pledge includes PDFs.
If you only pledged for Unstoppable or the Unstoppable All-In, your pledge does not include PDF downloads.
Otherwise, check the email address associated with your BackerKit account, including your spam or junk folder. If you still can’t find your code, email [email protected] and we’ll help!
My survey shows $0.00 paid
If your initial pledge payment failed, your pledge is still in our system but is currently unpaid. You’ll automatically receive your PDF codes once we charge for shipping, taxes, and VAT in mid-September.
I only got one code
First, check your pledge tier! Bronze includes only the Starter Set PDF, while Silver includes only the Core Rulebook PDF.
If you added the other item as an add-on and previously didn’t receive a code for it, check again. We’ve sent those codes as well.
I can’t download my PDFs
Download issues are often caused by an unstable internet connection or firewall protections on your browser, network, or router.
We’re continuing to monitor the files on our end, and since switching off dynamic watermarking, we haven’t identified any system-wide issues preventing downloads.
My PDF download email didn’t arrive / I only got one download email
Our system may occasionally choose not to send another email if it detects that you recently received one. We’ve also been sending a lot of emails this week, so some may end up caught by spam filters.
If you didn’t receive an email with a link to your order, check your Renegade webstore Order History and follow the instructions in this update to access your files.
My code says it’s been used
Check your Renegade webstore Order History first. You may have successfully redeemed the code without realizing it.
It’s also possible you checked out as a guest, which leads us to…
I checked out as a guest and now I can’t find and download my PDFs
Email [email protected] with:
- Your Renegade account email
- Your PDF code
- Your BackerKit email, if it’s different from your Renegade account email
We can manually add the order back to your account. This is a time-intensive process, so we appreciate your patience while our team works through these requests!
What if I find an issue or don’t see something that I want in the core rulebook or starter set?
We have a long road of support planned for the Dungeon Crawler Carl RPG! Fill out this form to tell us your feedback. Submissions go directly to our production teams.
Hopefully this helps! These are the questions we’ve seen most frequently this week, and we wanted to make the answers as easy to find as possible.
If you’re still having an issue and have already reached out, hang tight! We’re working through requests and messages as quickly as we can.
Now, on to the poll!
The winning sidequest is If You Give A Mouse A Cookie but don’t worry, The Missing Boa, and Railed will ALSO be released. But the winning sidequest gets a special bonus that we’re leaving up to you.
So crawlers, it’s in your hands.
Do you want a new spell, new race, or new class introduced in If You Give A Mouse A Cookie?
1,472 votes
• Final results
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