Renegade Game Studios
CREATOR
5 days ago
Project Update: Tiny Tuesday Talk!
Helllooo Crawlers!
Just a mini Tuesday update for everyone to announce our next poll and answer some FAQs we've seen floating around.
Just a mini Tuesday update for everyone to announce our next poll and answer some FAQs we've seen floating around.
FAQs For Tuesday June 9th
Q: Where's My Survey?
A: As of this past Saturday we sent out all current surveys! 🎉 If you haven't gotten yours yet there's a couple of options:
A: As of this past Saturday we sent out all current surveys! 🎉 If you haven't gotten yours yet there's a couple of options:
- If you're a Pay Over Time backer then you won't get your survey until after your last payment has been made. Backerkit should send it automatically about 48 hours after the last payment processes.
- If you aren't a Pay Over Time backer then make sure you've checked your spam/junk folder!
- You can also check using this link: https://dungeon-crawler-carl-rpg.backerkit.com/
- Or you can check in your Backerkit Profile under 'Your Surveys'
- If NONE of these work send us an email!
Q: My email hasn't been answered, what's going on?
A: We're working on it! We've been getting an average of 50 emails a day and they all take time to answer so I'm not getting through them as quickly as I'd like. That being said nothing about the survey should be time sensitive so just hang tight! If something comes up urgently send a follow-up email with Urgent: CarlRPG in the subject line.
Q. Should I be charged for VAT?
A: Yes we are collecting VAT through Backerkit for this campaign, there's been some questions and conflicting information so we're just tossing it out there.
Q: When will I be charged for shipping?
A: We're aiming to charge shipping in August or September, as that date approaches we'll make more updates and give more details/estimates/etc.
Q: Will there be any issues if my Renegade Webstore account has a different email from my Backerkit account?
A: Nope! We'll be able to match and distribute with no issues so don't worry if they're different emails!
Q: When will I get my digital files?
A: We're on track for an August fulfillment, as I get more info I'll pass it on to all of you!
Q: Can I add extra pledges in the pledge manager?
A: Yes! There were a couple of days where they weren't visible in the add-ons survey but they should be there now!
Q: Can I remove items I pledged for from my cart?
A: I REALLY thought you could so this one's on me, if you want add-ons removed from your cart you do need to email us so we can remove them for you.
Q: What's the email I should reach out to?
A: If you're a regular backer then email
If you're a Retailer then email:
Poll Party!
Phew! I think that covers most of the questions I've seen but as always feel free to leave more in the comments! I'm gonna need another set of fins to get everything done but we'll make it happen, crawlers!
Anyway here's today's survey!
Anyway here's today's survey!
Includes Backer-Exclusive Content
2,871 votes
• 1 day left
Comments
49