Hi Emile, Thanks for contacting BackerKit Backer Support. My name is Ashley and I'm happy to assist you. I am incredibly sorry to hear this! This is definitely not the experience that we want you to have with BackerKit With this being said, at this time, the project creators still have not gotten back to us yet, so I have escalated this to a different team within BackerKit and we will try to reach out to the creator through a different method. While we are not directly involved with project fulfillment, we will do our best to get you connected with the project team so that they can address your concerns. Thank you for your patience in the meantime,