I approach you one last time, to give you one final update, a farewell and an update on where to find us next!
First of all, fulfillment for Faerie is completely done, everyone has received their packages and customer service issues are being handled by GamesQuest! It's been a bit of a bumpy ride but those tokens, tomes and.. tmaps.. made their way across the various oceans, borders, and through levels of bureaucracy hitherto unknown. Me and Conor would like to thank you all from the bottom of our hearts for your patience and understanding throughout this whole process. Hopefully the world won't decide to turn itself on its head the next time we try and ship a project!
But seriously, Faerie was our second project and without the support of every single one of you we wouldn't have the chance to continue doing the greatest job in the world. From our first fully custom class the Witch, to the wholly original fealty system, Faerie is full to the gills with new and strange mechanics that YOU helped us playtest. We built the world of Faerie for a genuine love and adoration of the Folklore that we grew up with, something that can often be overlooked or mistreated by the media we consume and it was inspiring to see just how many people loved Faerie for just that reason but also how many people found the folklore through Faerie! Hopefully we've created a whole little community that will appreciate the true madness that is British folklore.
Just as a little bit of housekeeping before we sign off and leave you with a little bit of a teaser for what's to come, as of this update going out the Faerie Backerkit page won't be regularly monitored, this includes both community posts and comments. If you need to get in touch with us as always chuck us an email over at [email protected], drop a message in our discord, or if you have an issue with fulfillment reach out to GamesQuest customer service!
Okay, right! What's next for the Dragon's Vault? While we are in the process of finalizing digital fulfillment for Lodestar (our Treasure Planet inspired space swashbuckler setting), we can safely announce our next project:
That's right, we're going back to the Several Seas of Tempest!With new art, subclasses, lore and a fully updated ship system all bundled with a gorgeous collectors edition for the first time ever! Getting to go back toTempest has been a real joy so far and we'd love for y'all to hop onto the campaign! It'll follow our standard updated project model with returning backer rewards, a free d20 for early bird backers, and Tempest available in Collectors Edition for the first time! If you hop on over right now you can reserve to secure your exclusive medallion and content pack too!
Hopefully, I'll see you on the high seas wanderers! May your blades remain sharp and your courage remain true. Thank you ever so much and I'll catch you on the flip! Aston
And the European deliveries begin! (fulfillment update time!)
Hail Wanderers!
Okay, one overarching issue that we're gonna be going over today. We are aware that some of your books are arriving a little dinged up. We are getting to the bottom of why this is happening other than rough and ready couriers. The primary thing for y'all to know about this is to email your specific fulfillment partner! This may be Quartermaster Logistics for US guys, Lets Play Games for AUS and GamesQuest for EU stuff. They will be the best ones to organize and investigate any particular solutions to these. Obviously in general this is extremely frustrating for us too but we are doing what we can to get to the bottom of this!
As for specific regions:
USA
You guys are still underway, we're most of the way there for you guys but still not totally finished yet. If you haven't had your tracking info yet, don't panic! Quartermaster are working their way through very diligently and cranking out deliveries so hopefully in the next week or two y'all should be all wrapped up!
EU
Guys, I have an EU update! Finally your goods have made landing in the distant dutch lands and the warehouses are starting to send them out. We've had confirmation that they began deliveries this week and will be continuing over the next week so keep an eye out!
That means that every individual region is now at least beginning to receive deliveries, the end is in sight and y'all will have your stuff soon! As always I'm incredibly thankful for your patience and understanding and hopefully it will be worth the wait when you finally get your hands on it! Just as a reminder: If you have received damaged goods, missing goods in your delivery or some other such actual delivery issue reach out to your fulfillment house! They are the most equipped to handle your request. (If they don't get back to you, feel free to chuck us an email at [email protected] and we can chase it up for you!)
I'll be back next week hopefully just to confirm things are close to finishing, but in the mean time: I hope y'all are enjoying Faerie and doing well as the weather begins to turn colder. Have a wonderful week, Aston
Back again this week just to let y'all know where things are with distribution. Going forward after last weeks update I wont be going out of my way to mention UK, AUS, and ROW since those should all be done at this point! If you haven't heard from your local distributor yet as always chuck me an email at [email protected] and I can chase those up for ya! Just make sure you're checking spam folders etc. We've had a few backers email this week claiming they haven't received emails only for them to show up in a spam folder.
EU
You guys are very nearly underway, the stock transfer to the NL warehouse is due to arrive any time within the next week. As soon as it does we'll be able to start getting orders out to y'all. It's been lovely to see y'alls patience here while we've been getting this sorted, any returning backers just know we've made changes and learned lessons to ensure this won't be happening to EU backers again!
USA
All of the address confirmations are now out to people and the warehouse has made a solid dent in the outgoing parcels! We've had plenty of reports of happy backers getting their boxes, books, and more! If you've had a address confirmation but haven't heard anything else don't worry, that's totally normal as the warehouse makes their way through the over 1000 American backers!
No major updates from me this week, mostly just that things are going ahead as planned. Hopefully I'll have a bit more of a substantial update in regards to EU fulfillment specifically next week! As always if you have any questions, concerns, or issues with deliveries chuck me an email over at [email protected]!
First of all, I'd like to apologise for the little bit of radio silence over the last 2 weeks, turns out international fulfilment can be a bit all consuming for a team of two. I've also been waiting to have more solid or exciting updates to present you guys with, but since its very nearly fulfilment end those bigger news pieces were getting further apart. I'll be popping out weekly updates from now until the fulfilment is complete, even if all I've got is "everything's going well!", just so you guys know our foot is on the pedal and things are moving.
Okay, moving onto actual shipping updates:
Aus/NZ, ROW, UK
You guys are done! Every one of your parcels has left the warehouses and is either with you or very close by now! If you're in any of these regions and haven't received any tracking information or parcels then drop me an email at [email protected]and I can chase this up! (When you do so just make sure you include any identifying information about your pledge!)
EU
The stock transfer to the Netherlands warehouse is underway, the goods are currently in transit. I should have a firm deadline for these by next Friday but rest assured, they were all labelled and such in the UK before heading out so there will be minimal turn around time between hitting the warehouse and getting out the door!
USA
Address confirmations are out, goods are beginning to be shipped out! Entire fulfilment for you guys will likely take a couple of weeks due to the sheer number of you vs the other regions but just know that US backers are now starting to get their backer rewards! As seems to be par for the course with US fulfilment a small amount of goods arrived damaged over there, so we're paying to get replacements sent over from the UK stock as we speak so as to avoid any delays. This won't affect anything on your guys end, but as always we want to keep you clued into the things we've had to deal with on the backend.
Okay, that's all for this week. If your personal experiences don't match what I've just explained for your region (i.e. you're in the US and haven't had an address confirmation, or in the UK and haven't had your parcel) then that is the time to email me so we can get you resolved asap! As always the best place to contact me is at [email protected]
I'll be back next Friday gang! Have a wonderful weekend,
Bit of a comprehensive update from me today regarding specific shipping regions and where we're at with each of them. Make sure you check your specific section to get the most recent info before emailing or messaging!
UK & ROW
You guys should have all your goods by now (or atleast have tracking info if they're taking a little bit to get to you!). We had confirmation that these orders all left the factory last week so if you are in this segment please do reach out if you haven't gotten your stuff or tracking info yet! (If you aren't sure if you count as ROW, basically if I don't mention your region specifically in the following sections then this is you!)
EU
You guys unfortunately suffered at the hands of a little bit of EU bureaucracy that we bumped up against trying to get the goods imported. That has been handled now and we're just in the process of relabelling the goods to make sure they're all in compliance with various laws and such! There should be more movement on this over the coming week so keep an eye out!
AUS & NZ
After a couple of delays things are moving ahead in the land down under! Address confirmation emails are starting to go out and then very quickly after that things will start getting sent! If you haven't had an address confirmation by midweek this week then chuck me an email over at [email protected] and I can look into it for you!
USA
By far our largest individual region and quite frustratingly our last one to make port! But have no fear, for the goods have arrived safely and made it to the warehouse. Our partners are just in the process of doing a big stock count and preparation before things start going out, but y'all should have address confirmations go out late this week or early next!
Thank you so much to the vast majority of you who have been incredibly patient and understanding regarding this, annoyingly Faerie has been in the odd position for a while where other than the odd minor hiccup we can't actually make things move any quicker: waiting for things to cross oceans, waiting for warehouses to count thousands of goods, waiting for emails to go out, etc! But thankfully we're fast approaching the end and it's been a joy to see those of you that have gotten your hands on Faerie and loved it!
Overall, we're getting close to our final update here on this campaign page where me and Conor will likely do a big 'ole emotional goodbye but genuinely, thank you all!
In the mean time, if you have any questions not covered here chuck me an email over at [email protected]! If you wanna chat about campaign ideas, Faerie goods, or just general DnD guff we'd love for you to join the Discord! Me and Conor try to stay quite active over there so we'd enjoy having you!
That's all for me this week gang! Have a good'n, Aston
First of all I wanted to give people a bit of a heads up: The Celtic D20 can sometimes be a little bit lost amongst the packing material, so if you're expecting one of these just make sure you thoroughly check all of the packing material before you throw it out!
Also regarding our other shipping regions, I've had confirmation on a couple of bits today: If you're in Australia or New Zealand you should be receiving your address confirmation emails by the end of this week which means parcels will be on their way to you very shortly after that. If you have to change your address there make sure you do so promptly!
If you are in the US: Your goods have hit port! This means it should only be a week or so before we're ready to start sending out emails to you guys. I'll have a little bit more of a firm deadline to you guys in an update I send out next week but the goods have finally disembarked the boat!
We've had of people starting to receive their bits and pieces over in the discordso if you're expecting a parcel we'd love for you to hop in and share your newly unboxed tome and goodies!
I'll be back next week for another ongoing update! I hope everyone is doing well! See you soon, Aston
As of today a few of you will start to receive your address confirmation emails from GamesQuest! This is the last step before it gets kicked out their door on their journey towards yourselves. This is your absolute last chance to make sure these products are on their way to you! (Please only reply to those address confirmation emails, emailing help will just result in me directing you that way, unfortunately I don't have access to the data anymore!)
Okay right, some important housekeeping:
Who Is Getting Emailed?
This first batch of emails is from our UK warehouse, which means UK, EU, and ROW (if you don't get mentioned anywhere else, assume you fit into ROW). The Backers in Aus and NZ are close behind, just waiting on a few more ticked boxes over in the Australian Warehouse and we'll be off to the races with you guys too!
What About America?
The American Shipment is due in port imminently, this shipment ONLY effects customers who live in the united states. (Central America and Canadian products are coming from our UK warehouse) We'll be keeping you guys updated on that as it goes through the motions but hopefully we'll be here with good news soonish!
I Don't Want Emails I Want Books!
You may find yourself at this point in the update wondering what this actually means and honestly... that's fair! GamesQuest typically give a couple days to allow you guys to make any adjustments to addresses and such before starting to send shipments out but the long and short of it is that depending on location, some backers could have their stuff as early as next week! (Before you come knocking my door down next Sunday if you don't have yours, just be aware that it may have to cross another ocean to get to you!)
Obviously we're so damn excited for you guys to get your hands on these, when they start to arrive we want to see the Faerie bits and bobs in situ, at tables, on bookshelves, in forbidden forests, wherever you can haul them! Feel free to chuck those pictures over in the Faerie channel of our Discord!
One last little bit of housekeeping, now we have stock in warehouses we can start looking at E-Store integration, digital only backers who think those dice just look really cool? Watch this space.
Right, I think that's all from me for this week, it's time to get excited now guys! Now excuse me I'll be watching the little progress bar on GamesQuest's portal that says how many have been shipped. Have a wonderful week! Aston
I arrive today with fantastic news, physical goods are leaving port and making their way to you all. We are beyond grateful to everyone who has been waiting patiently to get their hands on the book, that wait is nearly over! I’ll go into more detail on everything that's been happening at the end of this update for those interested, but the most important thing is that the book, boxes and more are now out of our manufacturer's hands and packaged up somewhere sailing across the ocean.
We are working on getting a tracking link for the goods as they travel across the various oceans towards the distribution centres. As soon as we have one we will post it in the comments of this update as well as including it in our next update.
A New Witch Coven
As a little thank you for your continued patience and support during all of this chaos, We will be sending you all the playtest document for an entirely new coven for the Witch; The Coven of the Spheres. This is the subclass that will be featuring in our latest setting Lodestar, but it’s been designed to work in any setting (including Faerie). So check your emails, the PDF with the coven should arrive in there shortly.
The Long Version of Things
As we, and many others, have discussed before, there are some very powerful people putting the world through a period of incredible instability at the moment. That’s had a lot of impact globally, the vast majority of which has been far more grave and important than what we do here at the Vault. But nonetheless, like many others we have been at the whim of this instability in one form or another for the better part of a year now. From tariffs, to closed shipping lanes, to mass freight cost disruption and more. We’ve done our best to weather the chaos, but it’s been a tough row to hoe. When the tariffs landed we chose to wait out the storm, which did prove the right move but then landed our shipping window right at the dawn of another war and mass disruption. Regardless, its resolved now and the goods are on there way!
There is good news to come of all this still. Firstly, we’ve changed distribution partners and established far more concrete connections and timelines. Which means going forward, World War III notwithstanding, we will be in a far better place to handle these sorts of problems. Secondly, now that goods have left port and are making their way to you all, we hope to have seen the last of any real issues.
The next time you hear from me it will be to announce that shipping notifications and tracking will be going out, so keep an ear to the ground until then!
I approach you one last time, to give you one final update, a farewell and an update on where to find us next!
First of all, fulfillment for Faerie is completely done, everyone has received their packages and customer service issues are being handled by GamesQuest! It's been a bit of a bumpy ride but those tokens, tomes and.. tmaps.. made their way across the various oceans, borders, and through levels of bureaucracy hitherto unknown. Me and Conor would like to thank you all from the bottom of our hearts for your patience and understanding throughout this whole process. Hopefully the world won't decide to turn itself on its head the next time we try and ship a project!
But seriously, Faerie was our second project and without the support of every single one of you we wouldn't have the chance to continue doing the greatest job in the world. From our first fully custom class the Witch, to the wholly original fealty system, Faerie is full to the gills with new and strange mechanics that YOU helped us playtest. We built the world of Faerie for a genuine love and adoration of the Folklore that we grew up with, something that can often be overlooked or mistreated by the media we consume and it was inspiring to see just how many people loved Faerie for just that reason but also how many people found the folklore through Faerie! Hopefully we've created a whole little community that will appreciate the true madness that is British folklore.
Just as a little bit of housekeeping before we sign off and leave you with a little bit of a teaser for what's to come, as of this update going out the Faerie Backerkit page won't be regularly monitored, this includes both community posts and comments. If you need to get in touch with us as always chuck us an email over at [email protected], drop a message in our discord, or if you have an issue with fulfillment reach out to GamesQuest customer service!
Okay, right! What's next for the Dragon's Vault? While we are in the process of finalizing digital fulfillment for Lodestar (our Treasure Planet inspired space swashbuckler setting), we can safely announce our next project:
That's right, we're going back to the Several Seas of Tempest!With new art, subclasses, lore and a fully updated ship system all bundled with a gorgeous collectors edition for the first time ever! Getting to go back toTempest has been a real joy so far and we'd love for y'all to hop onto the campaign! It'll follow our standard updated project model with returning backer rewards, a free d20 for early bird backers, and Tempest available in Collectors Edition for the first time! If you hop on over right now you can reserve to secure your exclusive medallion and content pack too!
Hopefully, I'll see you on the high seas wanderers! May your blades remain sharp and your courage remain true. Thank you ever so much and I'll catch you on the flip! Aston
So, I first contacted the creator through Backerkit help, and they said to contact Quartermaster Logistics. I contacted, QML, and they said to double check the package. I double-checked every inch of it, including under the flaps. They then said they'd contact the creator to see what can be done. The creator wanted me to check again. How many times do I need to confirm that the item is not there for it to be accepted? Anyway, I gave up. It's just a metal d20 and isn't worth so much headache. On principle, I will not be backing Tempest. I encourage future backers to not get their hopes up for any bonus items. It seems like they won't believe you if something is missing.
Okay, one overarching issue that we're gonna be going over today. We are aware that some of your books are arriving a little dinged up. We are getting to the bottom of why this is happening other than rough and ready couriers. The primary thing for y'all to know about this is to email your specific fulfillment partner! This may be Quartermaster Logistics for US guys, Lets Play Games for AUS and GamesQuest for EU stuff. They will be the best ones to organize and investigate any particular solutions to these. Obviously in general this is extremely frustrating for us too but we are doing what we can to get to the bottom of this!
As for specific regions:
USA
You guys are still underway, we're most of the way there for you guys but still not totally finished yet. If you haven't had your tracking info yet, don't panic! Quartermaster are working their way through very diligently and cranking out deliveries so hopefully in the next week or two y'all should be all wrapped up!
EU
Guys, I have an EU update! Finally your goods have made landing in the distant dutch lands and the warehouses are starting to send them out. We've had confirmation that they began deliveries this week and will be continuing over the next week so keep an eye out!
That means that every individual region is now at least beginning to receive deliveries, the end is in sight and y'all will have your stuff soon! As always I'm incredibly thankful for your patience and understanding and hopefully it will be worth the wait when you finally get your hands on it! Just as a reminder: If you have received damaged goods, missing goods in your delivery or some other such actual delivery issue reach out to your fulfillment house! They are the most equipped to handle your request. (If they don't get back to you, feel free to chuck us an email at [email protected] and we can chase it up for you!)
I'll be back next week hopefully just to confirm things are close to finishing, but in the mean time: I hope y'all are enjoying Faerie and doing well as the weather begins to turn colder. Have a wonderful week, Aston
We use essential cookies and our own first-party analytics to run BackerKit. With your consent, we also use cookies to measure our marketing and share data with advertising partners to show you relevant ads. Accept to allow all cookies, or reject to turn off the optional ones.
Read our cookie policy.
