Aston
CREATOR
14 days ago
Project Update: And the European deliveries begin! (fulfillment update time!)
Hail Wanderers!
Okay, one overarching issue that we're gonna be going over today.
We are aware that some of your books are arriving a little dinged up. We are getting to the bottom of why this is happening other than rough and ready couriers. The primary thing for y'all to know about this is to email your specific fulfillment partner! This may be Quartermaster Logistics for US guys, Lets Play Games for AUS and GamesQuest for EU stuff. They will be the best ones to organize and investigate any particular solutions to these. Obviously in general this is extremely frustrating for us too but we are doing what we can to get to the bottom of this!
As for specific regions:
Okay, one overarching issue that we're gonna be going over today.
We are aware that some of your books are arriving a little dinged up. We are getting to the bottom of why this is happening other than rough and ready couriers. The primary thing for y'all to know about this is to email your specific fulfillment partner! This may be Quartermaster Logistics for US guys, Lets Play Games for AUS and GamesQuest for EU stuff. They will be the best ones to organize and investigate any particular solutions to these. Obviously in general this is extremely frustrating for us too but we are doing what we can to get to the bottom of this!
As for specific regions:
USA
You guys are still underway, we're most of the way there for you guys but still not totally finished yet. If you haven't had your tracking info yet, don't panic! Quartermaster are working their way through very diligently and cranking out deliveries so hopefully in the next week or two y'all should be all wrapped up!
EU
Guys, I have an EU update! Finally your goods have made landing in the distant dutch lands and the warehouses are starting to send them out. We've had confirmation that they began deliveries this week and will be continuing over the next week so keep an eye out!
That means that every individual region is now at least beginning to receive deliveries, the end is in sight and y'all will have your stuff soon! As always I'm incredibly thankful for your patience and understanding and hopefully it will be worth the wait when you finally get your hands on it!
Just as a reminder: If you have received damaged goods, missing goods in your delivery or some other such actual delivery issue reach out to your fulfillment house! They are the most equipped to handle your request. (If they don't get back to you, feel free to chuck us an email at [email protected] and we can chase it up for you!)
I'll be back next week hopefully just to confirm things are close to finishing, but in the mean time: I hope y'all are enjoying Faerie and doing well as the weather begins to turn colder.
Have a wonderful week,
Aston
That means that every individual region is now at least beginning to receive deliveries, the end is in sight and y'all will have your stuff soon! As always I'm incredibly thankful for your patience and understanding and hopefully it will be worth the wait when you finally get your hands on it!
Just as a reminder: If you have received damaged goods, missing goods in your delivery or some other such actual delivery issue reach out to your fulfillment house! They are the most equipped to handle your request. (If they don't get back to you, feel free to chuck us an email at [email protected] and we can chase it up for you!)
I'll be back next week hopefully just to confirm things are close to finishing, but in the mean time: I hope y'all are enjoying Faerie and doing well as the weather begins to turn colder.
Have a wonderful week,
Aston
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