Plushies have arrived to our facility!! We're still waiting on the lunchboxes and vinyl figures, but we can start shipping orders that include plushies and other small items.
That being said, IF YOU NEED A CHANGE OF ADDRESS for any reason, now is the time to reach out to us at [email protected]IMMEDIATELY to let us know! If you reach out after receiving notice that your package has shipped, it is too late for us to change anything.
If you do not need a change of address, sit back and wait! We have hundreds of plushies to inspect, package, label, and send, so it won't all go out simultaneously. Thank you for your continued patience and support! -The East Patch Team
We're here again to fill you in on production progress. We have boxes full of socks, including the new Cammy design, and they look amazing! The comics and frisbees have had their proofs approved and are getting printed as we speak, and the plushies are all well underway.
As for voice lines, we're still waiting on the last few Pay-Over-Time folks to trickle in so that we can send the full lists to our wonderful voice actors and allow them to knock the work out in one sitting! We anticipate sending out the first waves of packages within the first few weeks of May. That could mean we're a month ahead of our originally projected schedule! Once the shipping starts, please remember that due to numerous tragic issues last year we are back to shipping everything ourselves rather than hiring a fulfilment center. Patience will be a key factor, and we accounted for this in the campaign page's schedule shared with y'all from the start! We thank you in advance for giving us time to do everything carefully, with as many hands as we can manage.
But wait, there's more! Did you know that it's National Child Abuse Awareness month? As such, we are six days away from our second annual Angel Hare charity auction! Once again, we're raising money for the National Children's Alliance (and our local Child Advocacy Center) to help support the real Gabbies helping real Jonahs in the world.
On Saturday we'll kick it off with a live stream full of events, and have a week full of fun like game nights with the voice actors! Watch out on our socials for sneak peeks of the auction items 👀
Hello! As the title says, this is your 48 HOUR WARNING to finish your survey if you haven't, and make any last edits if you have before March 28th, Saturday at 11pm EST. (Pay-over-time people still have until their payment is complete to fill in their surveys!)
Things to do before then: - Make sure your information hasn't changed since you filled the survey in. - Make any additions or edits to your ordered items.
IF YOU HAVEN'T FILLED OUT YOUR SURVEY BY THEN, YOUR ITEMS WILL BE REFUNDED AND YOUR ORDER CANCELLED. (again, not applicable to pay-over-time people). The survey gives us your shipping information, and we cannot fulfill your order without shipping information. - If you cannot locate the email with your survey, you can look it up on BackerKit here: https://www.backerkit.com/are_you_a_backer - If you still cannot locate it, you can contact BackerKit support at https://www.backerkit.com/contact?ref=helpdoc
When the 48 hours are over, we'll make a backer-only post that distributes the free digital stretch-goal items!
In product update news, 80% of the items have been ordered and began production (finalizing things for the card packs and disc golf discs, but the plushies are the item that take the longest to produce) and the keychain shakers have already arrived! Attached is a picture of how the physical Frans keychain turned out!
See you in 48 HOURS when everyone's surveys are filled out, right? RIGHT?
Hello again! Skip to the bottom of this update if you've already filled out your survey and want some fun convention news! If you haven't yet, then this is a call-out to the 266 of you who haven't filled out your surveys!
FILLING OUT YOUR SURVEY IS NECESSARY FOR US TO SEND YOU YOUR ITEMS! Without your shipping information, your order will be cancelled at the end of March 16th. That gives you nearly a week to complete this required action!
You can find survey FAQ information in the previous update HERE. If you can't find the email with yoru survey, you can also locate and fill it out here. If you're using the pay-over-time feature, your survery will be sent when you've completed your payment.
In other news, we're speaking on a panel at Animate! in Raleigh, North Carolina! You can find us in Panel Room 2 and 4:15PM on March 15th talking about indie animation, and we'll be hanging around the convention all day! You can find more information on the convention here!
Lastly, we had intended to have your free digital goods to you by now (the themed desktop assets and music) but the method we had for file sharing didn't operate how we anticipated so we're lining up a backup and will hopefully have those to you by our next update! Thank you for your patience, and see you again soon!
